Fitness Depot Bewertungen 

I emailed the London location twice inquiring about the availability of an Olympic barbell with plates set, because there weren’t any online (assumed COVID related) and I was told in the “live chat” to contact the store directly for availability. They confirmed they had some. I was coming from Windsor (4hr round trip) so I called right before I left and once again they confirmed they had multiple sets. When I arrived the first thing they said when I asked was “no sets, just pairs.” Individual plates were $2.50/lb would never have driven that distance for that. I emailed costumer service and they were sarcastic, said I was confused and there was a miscommunication and laughed at my complaint. I was very clear in asking for a bar and plate set. Not single plates. What a joke.

I've purchased a lot of exercise equipment since
March 2020. Out of the three stores that I ve been to in Longueuil, Laval and DDO the best customer service I ve had so far was at the Longueuil location. All the times I ve been there the staff was curtious, polite, very helpful and went out of their way to search for the products that I needed. I even got call backs when they received merchandise I ordered. I do have to mention JESSIE an amazing employee who is very professional, patient, helpful and understanding!!!!

LONGUEUIL location the best staff !!!!

Very bad customer care especially at Mississiaiga location. Very unprofessional and rude with customers . Never recommend the fitness depot.I Bought an exercise bench and it was not open.The next they did not let me return or exchange. I did not open the box. I do not recommend the place.

Bought a Sportop VST-60 machine at Barrie Fitness Depot... smooth and quite a nice machine... except I found it needed constant maintenance - I was constantly tightening bolts and spraying with silicone. So I left 3 messages and 2 emails.... no response. 3 weeks later I got a terse email. "Try silicone spray".
Anyway, now I have a "clunking sound"... I went into F.D. and they said call the service line. The girl who answered sounded like she was multitasking... totally uninterested... no recommendations.
Fitness Depot... they love to sell... but then it's "crickets" if you have an issue!

Almost none of the locations answer phones, they are also terrible at replying to emails.

Went to fitness depot Scarborough.
Worst customer service I've ever seen! They should be ashamed of themselves. Wife wanted kettle bells they changed her for dumbells. She paid not realizing what they charged for, then when was about to leave realized wrong product was charged. Asked them to change it, and they charged a re-stocking fee. Again keep in mind no one even left the store or was even handed the product or the bill. But somehow a screw up by them/ mishearing what was asked means re-stocking, even though nothing was even moved.

My wife and I went to the Mavis Store location in Mississauga and were promptly attended to by Erik. We found him to be very professional and knowledgeable on fitness equipment and our requirements.
We ended up purchasing the Octane 37xi Elliptical, the Inspire Workout Bench and an assortment of weights.
Erik had our Elliptical Machine delivered right on schedule and the parties that delivered and set up the equipment were very efficient and quick in setting everything up. Unfortunately I did not obtain their names however it was very obvious that they knew exactly what they were doing and knew how to put all the equipment together without having to refer to a manual (although one was available)
We had shopped around and found all of Fitness Depot’s
prices fair and not overpriced. Their equipment is first class and you pay for what you get. This isn’t a Walmart Store.
I would recommend this store to anyone who is seriously looking for excellent equipment
at a reasonable price.

Buyer Beware - No Return Policy

I am not one to write reviews but I find myself super disappointed with the conduct of this store & customer service. I understand the mass influx of sales in fitness equipment due to quarantine but it is no excuse for poor customer service.

I purchased a product a couple of weeks ago that I was hesitant to buy because it was a cheaper version of the product I had wanted to buy but the sales person assured me they were the same in quality. The store was in total chaos, had way too many people in it for social distancing standards at the time. I could barely even stand at the check out to make my purchase & in the highly dismissive interaction there was no mention that I would not be able to return the product if it was unsatisfactory.

Upon opening the box, I realized the product was not sufficient for the fitness practices I would be utilizing it for so the following week I went to return the product.

After entering and speaking to sales staff, I was not told returns were not possible. I was brought to the back to discuss buying weights and it wasn’t until I spoke with another sales staff that I was informed that I could not return the product.

He pointed of the random typed signed on the far back wall (that I never would have seen in the chaos of the week before). And said the policy was because of Covid (while holding the box which to me negates that policy).

I left the store and contacted customer service. They sent a generic response devoid of empathy & making excuses. And offered me a contact of someone interested in purchasing the product. Which upon connecting was only willing to pay a fraction of the fee for a never used product.

I have shopped at this store for years and have sent clients to this facility for their fitness needs but I will now go to and direct to other fitness stores.

My daughter and I went in a couple of weeks ago to purchase a piece of equipment. Price was $400. They had it in stock but they could not sell it to me unless I purchased another piece of equipment that was an additional $200. No where is it stated on their website with this items does it say that I need to buy this. That is false advertising, hidden fee scam. Am reporting to Better Business, and Competition Bureau! That is illegal! Not a good way to do business.

I ordered some equipment on May 12 and paid in full (over $300). They said it would be 3 to 4 weeks for pick-up. After 5 weeks I started calling and emailing but received ZERO response. I went to the location yesterday in person and it has closed (permanently)! Tried calling, emailing and "live chatting" with head office but ZERO response. Pathetic. Trying to cancel through Visa now

A 10-year warranty was purchased on March 22, 2014 in conjunction with the purchase of a Sport Op E550 from Fitness Depot location in Calgary. Before buying the machine, I made very clear (in writing in email communications which I can produce to this day) to the regional manager, Cody Fraser that I would be using the machine on a daily basis. I am a person of 5’1” stature with a BMI of 21 for the record.
I first had the “opportunity” to exercise this policy July 17, 2014; mere months after I brought the machine home. The technician who repaired the machine made note that is memorialized in a work order recommending the machine be swapped out. This swap is in fact noted in the protection plan I purchased as an option. Cody refused to consider this option. This proposal was again brought to Cody on repair #5 in May 2018 to no avail.
I won’t bore you here with every repair but suffice to say I am now on my 7th repair request. Of those, FIVE are for the stride changer.
For the most recent repair request (yup, for the stride) dated April 12, 2020 I am being told the parts are no longer available. This would exercise another clause in the contract that would essentially terminate the contract. Cody is very generously offering to “bait & switch” me into paying him over $3,000 for a new machine from Fitness Depot or alternatively to accept a floor model Sport Op (a brand proven to be defective) with no warranty. He tried to do a similar scam for repair #6. In discussion on the phone on April 22, 2020 (he is too slick to put anything in writing), he sadly proclaimed that perhaps a swap might have been an option a few years ago but now that I have (how did he word this?) “barely 3 years” on the contract (actually, it is just UNDER FOUR years), that is simply not an option. He was advised in 2014 and 2018 that the machine should be replaced and chose to ignore it.
I have asked Cody and the service desk for proof that the parts are not available. Oddly, their word is simply not sufficient for me to accept at face value. Both Cody and the service desk have ghosted me. I am simply asking to see the order request to IVIVA (yes, that is the company that makes the Sport Op) showing me that parts are no longer available and that there are no compatible parts and proof that reasonable efforts were made to try to source parts elsewhere. This is not a difficult request nor is it unreasonable. I know that Fitness Depot still does business with this company because they still sell their products.
While I have certainly had good use of the protection plan (because the elliptical was a lemon), I feel that alternate options earlier on would have led to a different path. I also do not think that handing over more than $3,000 to become a “repeat customer” to a company that had dealt in bad faith on this purchase is a solution that leaves me whole.

Better Business Bureau attempted to reach out to Cody and Fitness Depot to look for a viable solution and Fitness Depot and Cody did not even respond to the BBB.

Shop elsewhere.

I ordered kettle bells online. Their website didn't state if they had them in stock, or if they were backordered. I assumed since they were on the site they would be in stock. I got a confirmation email stating I ordered them and that they'd be in contact. Weeks went by and I didn't hear from them. I sent them an email with no response.
I then called them and the man who I spoke to was rude. He told me that the order I placed meant nothing, and that I didn't actually didn't "have them". I asked what the point of ordering them online was then? He said I had to drive all the way to Hamilton to pay for them, then they would be mine. I am in Niagara so that is a 40 minute drive. I asked if I could pay online and he said no, I asked if I could e-transfer and he said no. Only in store. WHO DOESN'T ACCEPT ONLINE PAYMENT during a pandemic?!! He also had NO idea when they were arriving. No estimated time. Nothing. I wasted 1.5 months waiting for something that they falsely advertised

I placed an order to Fitness Depot in Calgary South on March 31, 2020 for $265.40 in weight equipment. Our order stated we could wait up to 10 days for the order to be filled due Covid-19 and high sales volume. We followed up on a weekly basis with emails and were understanding and never complained due to the Covid-19 situation. Unfortunately we never did get any response until today, April 28 in an email from Cody Fraser. His said "Please see us ASAP between 12:00-5 PM at the back of store to complete this order." Also he said "some prices have changed due to the CDN exchange and the premium China is charging on new orders of products at this time". Strange how the Chinese/Canadian exchange remained absolutely flat for the last 1 month between .195 and .200. Followed up with Alberta Consumer Affairs and confirmed that this is deemed as unfair business practice because they substantially change pricing on a preagreed upon price. If I knew Fitness Depot was going to charge me a higher price when I picked my order up, I would have shopped elsewhere. I hate to see a company to use unfair business practice, particular at a time like this. I tried to work with Cody at Fitness depot but instead he emailed "We are unable to meet your requirements for this order to be completed". Quite a change from, come and pick your order at the back of the store at a new price.

Fortunately there is a lot of revealing email correspondence to share with Alberta Consumer Affairs. If you were planning on placing an order with Fitness Depot, I strongly urge you to go elsewhere to avoid price gouging and late delivery.

In gist:
- Beginning of Jan 2020: Made online pickup order
- End of Jan 2020: Called and local location could not locate my order
- March 2020: Called and local location could final locate my order. Also made complaint to FitnessDepot email
- April 2020: Still no product and no response

The products I bought from them prior are fine, but I doubt the warranty service if even sales is an issue. I would not recommend them to actual gym operators and it has been a displeasure just trying to order product.

Update on May 12th, 2020:
- Went in to the London, Ontario Location
- Waited outside for 30 minutes
- After four months of waiting, they told us the new prices were about 50% more. Our original order prices were not honoured and we were told that we wait too long. *We wanted our product four months ago and they blame it on us*
- Then the clerk gave us about 10s before telling us to go outside if we weren't going to buy

Highly recommend you don't do business with the London Fitness Depot. The listed prices were great, but customer is terrible and they are obviously trying to price gouge during COVID.

Price gouging. I went to the Scarborough location today for a barbell and they raised the price by $100 between speaking to me and going to the back. The salesperson came back and told me that the price just jumped by $100 because of the dollar. Crooked and illegal.

I purchased a squat rack from them at a very reasonable price and after the website quoted me a shipping price at the check out page for $92.72 and i paid for my order. the next day they contacted me saying i had to pay $140 more for shipping. So i had to pay $232.72 for a $300.00 item. So dont fall for the shipping price in the website they will contact you to ask for more money and not ship your item until you pay. They do not state this on their website anywhere. Don't buy from them. Shop on a website that doesn't upcharge you after a purchase.