northernfitness.ca Bewertungen 31

Ordered a 20L ruck bag, it had been a few days so I reached out to customer support through email. They said a mistake had been made on the website and they offered to upgrade me to a more expensive model at no charge or issue me a refund. 2 days after I agreed to the upgrade I received the product. Great customer service from my experience.

109 DAYS until I received my complete order. They made the same shipping error TWICE!

They used three different couriers and not once was my order shipped overnight priority.

Skip this middle man "company" and order direct from Rep Fitness or Rogue Canada, etc. The Northern Fitness shipping/receiving department is a catastrophe.

I've worked in a warehouse before. I know how expensive floorspace is. I understand that Northern Fitness can't possibly stock ALL their merchandise under one roof. Some equipment needs to be ordered, as needed, directly from the manufacturer.

But of the products you DO carry on hand, MAKE SURE IT SHIPS TO YOUR CUSTOMERS CORRECTLY! BOTH TIMES! And when you make a mistake, have the decency to ship the product OVERNIGHT PRIORITY!

I can remember a handful of times where my warehouse foreman hand picked, packed, and shipped an order, PERSONALLY, to ensure the customer's needs were dealt with. He would have hand delivered the package to the customer if he could. Because that's what happens when the warehouse makes a mistake: immediate resolution; guaranteed customer satisfaction.

I was only compensated 5% off my order AFTER I ASKED FOR IT! They eventually offered me 10% off my NEXT purchase 72 DAYS LATER because they FORGOT about my order entirely!

News flash, Northern Fitness: what makes you think I'm EVER going to order from you again?

Best customer service ever!!!! I love my new gym!!! One of the products I bought was backordered and I was advised every step of the way until it arrived.

Exceptional customer service. Seamless pick-up. Dioji responded promptly to all my inquiries. Great quality kettlebells.

I placed an order in March for a Handle Bar for the 39" Arched Leg JumpSport trampoline, with order confirmation received March 26th.

When the item arrived, we discovered the clamp nuts were missing. I contacted support on April 9th and included photos of the item and manual/instructions. On April 15th, I followed up and was told a request had been submitted to ship the missing parts.

From that point onward, the support process became increasingly frustrating. Despite clearly stating that the issue was missing parts (not damage), I was repeatedly asked for unrelated or redundant information such as photos of damaged parts and repeated images of the manual, even after I had already provided the relevant documentation and highlighted the missing components.

On April 21st, I was asked again to confirm whether the item was incorrect or simply incomplete, along with requesting packaging photos. The issue was escalated to a manager, but communication did not improve.

One manager left a voicemail but never followed up again, despite several attempts on my part to contact them. I then spoke with a second manager, who acknowledged the issue and promised to provide an update, but I have not received any response since. In both cases, calls to their extensions either drop immediately or cannot be completed, and voicemails have gone unanswered.

As of May 14th, the issue remains unresolved.

While the product itself may be fine, the customer service experience has been extremely poor, marked by repeated delays, lack of follow-through, and no resolution despite multiple attempts over several weeks. I would strongly caution others to consider this before purchasing.

Very poor customer service. Products seem to be good quality (when they arrive on time), but they are either understaffed or under trained and do not respond appropriately to customer needs.

Just ordered for the 2nd time. The first was a dumbbell set, and now just replaced my 10 year old bench that was falling apart with a new one, plus added a few more dumbbells. Both orders arrived in about a week. Couldn’t be happier with the price and the quick shipping.

Great fitness company.

I spent almost $11,000 for two treadmills from this company. It came with a one-year labor and 7 years parts warranty. One of the treadmills died on me March 25, 2026 Just 2 months after the one year labor warranty expired. The customer service rep ( Kenny Huynh ) said that they have no service technicians in the area and they're unable to give warranty on this product. I am in Nova Scotia and they don't have any service techs in my area. So they tell me that there's nothing they can do about getting my treadmill fixed. It's been almost a month now since I first contacted them about a dead treadmill. They have no problem taking $12,000 from a customer and saying it's under warranty and then when something goes wrong they turn around and say "oh sorry we have no service techs in your area so we can't fix it, so sorry " That's pretty horrible customer service. I would avoid this company as much as possible because if anything goes wrong with the products they're not going to do anything for you and push you to the curb. Just look at the other views on here. I'm not the only one. Avoid this company at all cost if you're looking for fitness equipment in Canada.

Update: Northern Fitness reached out by email and a phone call. They did take ownership and apologized for the issue. This was resolved immediately. Everyone deserves an opportunity to fix problems. It took some time, but this was resolved to my satisfaction.
I would give them another opportunity and change my recommendation based on the final end result. I have kept my original narrative for context.

Original:
I purchased Nuobell adjustable dumbbells from Northern Fitness in December 2025. One dumbbell had a minor adjustment issue from the start, and the collar has now separated completely.

I submitted a warranty request through their official support form, followed up twice, and left two voicemails. It has now been over two weeks with no response whatsoever.

I contacted Nuobell directly and received a response within 24 hours. They reviewed the issue and confirmed it should be covered under warranty, advising that a replacement handle should be issued — but it must be processed through Northern Fitness.

While Nuobell has been excellent to deal with, Northern Fitness has been entirely unresponsive, leaving me stuck despite a confirmed warranty claim.

This level of customer service is unacceptable for a distributor handling premium equipment.

I placed a large home gym order in September, 2025. The order was not fulfilled or delivered until February, 2026 and when it was, it was missing key parts and had broken parts also. We have since made numerous efforts (in-person; follow-up emails; filing a complaint with Northern Fitness customer service and escalating to store managers). The Company has gone silent, is ignoring our requests, and still (as of April 1, 2026) has not fulfilled our order - now going on 8 months. Buyers should know that their commitment to 90-day delivery is far from the truth and you should consider other companies and options to order your products. Also, do not rely on their customer service to address any issues, nor their escalation mechanisms internally.

I spoke to a sales rep about a leg press machine, one that was out of stock. He said it was in stock and on sale for about half price. I went online to purchase it with a first reponder discount and using afirm no interest. But 2h later I realized it was the wrong leg press. I called to cancel the order 4 times, left a message. I was charged about 6h later. Called the next day to confirm the cancellation. They charged me 10% restocking for an order I cancelled and which was placed because of a confusing conversation with the sales rep.
I was still looking to purchase the leg press I was looking for, the one I saw in store, the one I was on a an email list to purchase. They could have refunded me directly so I could pay affirm with no restocking fee but they chose to do it that way.

***UPDATED***
They called and apologized sent me a 50$ refund and delivered within the same day.

I ordered a power rack that was listed as a floor model, therefore, discounted. After 15 days I had heard nothing but they did charge my card. I emailed to get an update and they said it was “in customs” for an extended period of time, delaying my shipment. I told them that it was a floor model and questioned why it would be in customs. They said they made a mistake and my shipment would be coming Thursday March 26th (I placed my order March 4th). I got the instructions and a delivery window time. They emailed me again and said it was going to be delayed another week because it wasn’t ready yet. I am confused on how disassembling a floor model could take this much time and still not be ready to ship? I will absolutely never buy another product from northern fitness going forward and I suggest you don’t either. Check out fitness avenue for better customer service and similar products.

Posting this review to hopefully help anyone unsure or wanting a more in-depth review. I ordered through the Shop app (they had a $30 off deal). I ordered a GoRuck vest and weight plates on Saturday 7th Feb. I received a confirmation email and then heard nothing till Friday 13th Feb when it shipped (they state in their email and on their website their processing time for parcel/package mail is 5-7 days). I received my packages Tuesday 17th Feb. Giving 4-stars as the plates and vest were packed separately (plates in a box and vest in a bag) so depending on the courier that could go one of two ways. Not sure how well bulk/large orders would go, but for smaller orders they were fine. If you're willing to wait, they have good pricing and a wide selection of gear.

Smooth ordering process. Slight delay in shipping which was communicated to me immediately. All equipment was delivered as advertised.

I’m not sure why all the bad reviews? I ordered a jump sport pro. I’m in western Canada. Product was shipped almost on time in great condition. There was a carrier delay, but only a delay of three days. Very happy with my purchase. 😀

Never got my order. Save your money

Very inaccurate delivery times. In 23 days since I've ordered I still have no ETA on an order that cost over $3000.

Rather poor customer service as I have not received any response to my emails, and very little information when I call.

Will likely NOT order again from this vendor.

This purchase has been extremely disappointing. I paid over $5,000 upfront and was initially promised the power rack would be ready for pickup within four to five days, then the timeline was extended to two weeks, and now a month has passed with no shipment and only a generic automated apology email. Delays are understandable, but charging immediately without having the product ready to ship is unacceptable. Failing to deliver the item or provide accurate updates reflects very poor service and raises serious concerns about the company’s reliability.