FirstFound - Search Engine Consultants Bewertungen 307

TrustScore 4.5 von 5

4,3

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

FirstFound has made a real difference for my small UK vaping accessories site, Vaping4Health.co.uk. It's a tricky niche with dry herb vaporizer parts and upgrades, so standard SEO doesn't cut it. An... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Have just gone live with my new online store with a lot of help from Theodora at First Found. She has skillfully blended my ethos and target market with the right keywords and content to improv... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

GREAT HELP FOR THE LAST 16 YEARS I have worked with First Found since 2009 and they have consistently helped us use the correct key words to get great rankings (i.e. top 10 or higher) in the variou... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I highly doubt that the 5 star reviews are genuine. FirstFound are scam artists that get you to sign up and pay a large deposit before they design you a new website (Wordpress) and then charge you pe... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Online-Marketing-Agentur
  2. Online-Marketing-Unternehmen
  3. Marketingagentur
  4. SEO-Service
  5. Agentur für Soziale Medien
  6. Webentwickler

Vom Unternehmen geschrieben

At FirstFound, we are dedicated to empowering small businesses and startups by providing value-driven digital marketing solutions. With a focus on building lasting relationships, we champion our clients' growth through personalised services, including SEO, website design, and digital marketing strategies tailored to each business's unique needs. We pride ourselves on transparency, integrity, and customer-centricity, always working to deliver measurable results and exceptional service. Our passionate and knowledgeable team is committed to helping our clients increase visibility, improve rankings, and drive growth in a competitive digital landscape. Whether you're just starting out or looking to take your business to the next level, FirstFound is here to help you succeed.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

307 Bewertungen

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Bewertet mit 5 von 5 Sternen

First Impressions

I have recently started using FirstFound and have found them excellent. I have been assigned a consultant who has been friendly, open, and informative. It's early days but look forward to a productive working relationship.

5. Mai 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Michael,

Thank you for your feedback, we're delighted to hear that you have found our service to be excellent and that your consultant is friendly, open and informative.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Great service from the outset

Great service - and it started with sales (surprisingly). The team were respectfully persistent and it finally paid off a year later when we signed-up. From then on the process was seamless and more importantly, painless. And it was quick! We're already starting to feel a positive impact which reinforces our long-awaited decision to sign up with FirstFound.

5. Mai 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Zoe,

Fantastic to hear about your positive experience with our sales team and technical team. It's also wonderful to hear that the process was seamless and you are already starting to see a positive impact. We look forward to helping you achieve your goals.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Lee has taken over our account and has…

Lee has taken over our account and has been very helpful and had lots of suggestions which is great.

28. April 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Melissa,

Lee will be delighted to hear your positive comments, many thanks for taking the time to share these with us.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

very professional

very professional , nothing is too much trouble , very very helpful, and Dora has been an absolute star , would highly recommend first found .

27. April 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Daniel,

Thanks for sharing your feedback, it's great to hear that you are happy with the work that Dora is doing.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Have just gone live with my new online…

Have just gone live with my new online store with a lot of help from Theodora at First Found.

She has skillfully blended my ethos and target market with the right keywords and content to improve the SEO performance.

Plus Dora has given me a lot of help with integrating the products, payments and analytics and saved hours of work.

Look forward to watching my google rankings improve over the next six months.

24. April 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Albert,

Thanks for taking the time to post your review, it's great to hear your positive comments. We're delighted that your consultant is working with you to help move your business forward and get you the results you want.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Great Service and follow up

Great Service and follow up. Very professional and helpful. Creative suggestions and transparency.

15. April 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Deepak and Smita,

We're delighted to read your positive comments about our service and happy to hear that you are finding the service professional and helpful.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Found a company that actually work

I have worked with many SEO companies and unfortunately they promise the world but don't deliver! It's not just about getting monthly reports. I want to know what's being done in between.

Eugene who was my contact was easy to talk to. Showed me lots of real work he was doing on my business and i was able to give him and call and get useful detailed advice when i required it. Great work by Eugene.

Out of all the SEO Companies i've used these are definitely the best so far.

13. April 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Sim,

Many thanks for taking the time to post your feedback, it's great to hear your comments on our services and in particular your dealings with your consultant. I'm sure Eugene will be delighted to read your review.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Very efficient and easy to understand.

Very efficient and easy to understand.
Also, friendly but very professional service.

1. April 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Doug,

It's great to hear that you are happy with our service and finding it professional and friendly.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

First Found is the most professional…

First Found is the most professional SEO company we have worked with. From the first phone call, to the development of our website, we have nothing but good things to say. We, at CM Stone, are extremely grateful for all that First Found (in particular Joseph) have done for us. We are looking forward to continue working with them.

27. März 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Customer,

Thank you for posting your feedback, it's wonderful to hear how happy you are with our services and the work of your consultant, Joseph. We look forward to building a strong relationship with you over the coming months and years.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 4 von 5 Sternen

Excellent service

Excellent service, Beckie was very knowledgeable and patient, quickly fixing any issues, as well as offering an expert guiding hand, thoroughly recommended.

26. März 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Customer,

It's great to hear that you have received a great service from Beckie and that she was help to provide you with expert guidance and support.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

I signed up for SEO with First found…

I signed up for SEO with First found two and a half weeks ago and so far so good. I was initially not sure as I have had lots of disappointments in the past but decided to try first found and am glad I did.
My consultant is Theodora Gardouni who has been very helpful and currently making changes on my website. She has added very great contents as well to my website during the first initial optimization and really pleased. I am kept in the loop regularly about what is being done to my website which is so helpful. I am aware SEO takes time but am positive is going to work! Thank you so much Theodora for all your hard word. Much appreciated!

22. März 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Lyn,

We're delighted to hear your feedback and positive comments about Theodora, she is a fantastic member of the team. Thanks for taking the time to post your review and we look forward to helping you achieve the results you want.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Great service and value for money

Great service and value for money. I use them for all of my websites and have been astonished with the results they obtain and with very reasonable prices. Highly recommended.

17. März 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Mark,

Thanks for the great comments, it's good to hear that you are getting great results for your businesses and we look forward to working with you for many years to come.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 4 von 5 Sternen

4.5 Stars for FirstFound

I would rate FirstFound 4.5 stars. After an initial glitch with a consultant leaving just after we signed up and got started, we were assigned Eugene and he has been doing a great job for us. It's been 4 to 5 months now from the outset and after a slightly awkward start we are now seeing our search positions progressively move upwards. We compounded the problem because we decided to do major revisions to our content after Eugene had started and he has been very patient with us, working on the pages we had edited and proceeding in a sequence that reflected our internal content creation efforts. All in all, we are very happy and confidently expect our page ratings to continue climbing.

11. März 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Brian,

Many thanks for taking the time to post your feedback and comments. It is great to hear that after the initial setback that you are receiving a high-quality service from Eugene and now seeing progression in the search results. We're delighted that you are happy with the work that Eugene is doing and we look forward to working with you for many months to come to help you achieve some great results for your business.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

So far so good

So far so good, we have only been using FirstFound for a couple of month and after the first stages of optimisation we are starting to see some results. Our dedicated adviser, James has been very helpful and enthusiastic in helping us get out business to where we hope it will be. The monthly reports I have seen so far are not massively in-depth and I would hope to see more comprehensive reports as we move down the line. We are looking forward to working with FirstFound in the future.

5. März 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Jane,

Thanks for your feedback and taking the time to review our service. It's fantastic to hear that you are already starting to see some results and I will make sure your comments are passed on to James who I am sure will be delighted.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 1 von 5 Sternen

Stay away, not capable of SEO

We were with FirstFound for 1 year. After 12 months, we were highly unsatisfied with the level of service and results. The reports given at the end of every month were useless and lacked any real data. I provided a list of keywords that I wanted them to primarily focus on and it was there confidence in getting these keywords ranking high that made me sign up with them. However, they failed to improve on these keywords and instead concentrated on "easier" keywords that I did not highlight.

Moreover, I had seen insubstantial logins to our backend in Shopify to suggest any ongoing optimization. The only activity which I have actively seen is monthly copywriting. These were done pretty well in fairness. However, I wasn't paying for a copywriting service. I was paying for SEO expertise!!!!

I was told that FirstFound were established, experienced and well qualified to produce fantastic results. I was relieved that I had finally found a reliable, quality SEO company as it sounded amazing speaking to your sales team. However, since then, I have seen zero progress and results, and disappointed with the false claims sold to me.

I really wish that after 12 months of service from yourselves, we could have seen great progress as promised and continued to work together. However, It has been far from It. FirstFound are useless.

3. März 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Customer,

We’re sorry that you feel you didn’t get the service and results that you were expecting from our service. I can see that one of our Technical Managers has attempted to discuss your account with you but has been unsuccessful in speaking with you. We would still like to resolve any issues with you so please do get in touch so we can discuss this with you.

From reviewing your account I can see that our service delivered a year on year increase of 246% in impressions and 400% increase in clicks from organic traffic. This was thanks to the SEO work that was implemented on your website which also including the creation of new content.

Improving the content on your website was one of the strategies that we used to improve your rankings and all the content was created to increase your rankings and help drive more relevant traffic to your website.

I can see that in addition to the monthly reports you were also provided with more detailed ranking details and improvements at various points throughout the service. The priority phrases and pages to target were also discussed regularly and work was carried out on these on a monthly basis.

Throughout the duration of the service their was good progress and this is reflected in the 400% year on year increase in clicks to your website. Finally, I’d just like to apologise that you felt let down by our service and we will be investigating to see what we could have done differently to help meet your expectations.

We have been in business for 21 years and have thousands of happy customers who we have achieved great results for, but it seems on this occasion we missed the mark for your business.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

im delighted to work with firstfound…

im delighted to work with firstfound regarding my website they make it easy and are very professional and from the start the process has been simple but very effective.
Thank you very much to all of you and i look forward to our jouney together.

28. Februar 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Carl,

Thank you for the kind words and positive comments, it's great to hear about your experience and we look forward to helping you achieve your goals.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

SEO Masters -First Found

I almost don't want to give this review as the secret will be out...... I have been working with this team for a few months now and I am thrilled with everything. SEO is a complicated area that takes time. The process needs to be handled well or the results will be short term. This company ( In particular, Eugene, who was assigned to me ) deliver on everything that was promised. We audited the site, eliminated some weak areas, improved the good elements, reviewed and now we are on the second phase. I always knew this would be a long term investment, as SEO is, however, it has already paid for itself. I am looking forward to working with Eugene and the rest of the team in this company. I have worked with a few people in this space and thus far I am happy to tell you. STOP. Look no further. This company will have your website in tip-top shape. Invest today.

Marc
Prime Spectrum CBD Ireland

25. Februar 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Marc,

We're glad that you were happy to let the secret out. It's wonderful to hear that you have already seen a return on your investment and that you are continuing to develop a positive strategy for your business to continually improve your website. We look forward to helping you achieve great results for your business and working with you over the coming months.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Amazing

We have only been with the First found team for a month or so and they are doing us so proud, in particular Claudia who is looking after us/me. The level of service form this indivdual is nothing but amazing.
Thank you from all the team at Roe Stairs

23. Februar 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Alex,

We're delighted to hear how happy you are with the level of service that you are receiving from Claudia and we'll be sure to pass on your kind words to her.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 1 von 5 Sternen

Avoid like fire!

Response to Grey Doyle 3.09.21

During the sales process your sales man used pushy methods, he told me the price and said that this offer will only be valid for the next hour! Because of that rush I barely had a time to read the contract properly, which I can only blame myself for. His words were that my first monthly payment will be higher because of the work that needed to be done and stupidly I believed it.
The service you provide is not full SEO service since the backlinks aren't included in it.
You mentioned that backlinks are included in your advanced packages but again, your sales man doesn't really say what 'package' your buying and what it includes. You only find that out after the contract is signed!
Yes SEO does take time, however 6 months is enough time for the results to start showing, and 7-8 organic searches per day (on a good day) is very poor result for such a 'professional' company.
As to the blog post, I never turned it down! My words were 'I don't think it will change anything but yes, you can write it if that's what you want'. Which of course never happened.
Overall First Found uses pushy sale tactics to get you on board but don't deliver any results. You know what they say 'If it's too good to be true than it usually is' and that's certainly the case here.

*Edit 02.09.21
Now that my contract with First Found is finally finished (thank God for that!) I can write a full review.
The service is initially sold by the sales person, in the sales pitch they promise you enormous amount of traffic and sales and get you on 'we want to grow with your company'. According to the sales man (Danny Parkinson) the first payment (which in my case was nearly £350) was meant to be higher because of all the work that needed to be done in the first month. He failed to tell me that the first payment does not count into your monthly payments! I found out at the end of the contract where I was slapped with another monthly payment because apparently you pay at the end of every month and not at the beginning! So it turns out the first payment was a gift to them because all 'the extra work' that needed to be done never brought any results!
They also fail to mention that you will not receive a full SEO service, the only thing they do is change Meta Titles and Meta Descriptions. When I asked about backlinks and blog posts apparently this was not in my package and I would have to pay extra for it! Danny never mentioned that and when I challenged them about their mis sold service I received a phone call from the manager blindsiding me with amazing results (which never happened of course).
During the 6 months time with First Found their results were very poor, I had 7 or 8 organic traffic visits per day at most and that was towards the end of the contract!
After month 4 I've asked my consultant why the organic traffic is so poor and it turned out that he didn't even have access to my Google Analytics! His response was that he and the rest of the team looked into this and they really don't know why the traffic was so low since I had such an amazing impression rate... Impressions are not clicks and do not bring visitors to the website hence are useless.
The reports I have received during the 6 month contract were very basic, they would only track one keyword, and I had to email my consultant for a full keyword report which fair enough I have received after pushing for it but this should be standard.
In the last month with First Found my consultant promised to write a blog (which I assume was because of his poor results) and he failed to do it. It only happened when I disputed the last invoice and the work that was done on my account. Only then I received a more in depth report of what was done and they wrote a blog.
They also ask for a review in your second or third week where you can't really say much about their results. I assume all the 5 star reviews they have on here are from such 2 or 3 week reviews...
My advice is to avoid these cowboys and invest your hard earned money in a real SEO company that will get you the results you want and deserve.

4.02.21
I've only been with First Found for about 2 weeks so I can't really say anything about the SEO results but the support I have received from Joseph is outstanding. He always answers all my queries and goes extra mile to help. I'm looking forward to see the traffic increase on our website.

Edit: 28.05.21
I've been with First Found for 4 months now and unfortunately there is no change in the amount of the traffic to my website. During this whole time on good days we will have 8 organic searches on bad 0 to 1 (which was the same when I've done SEO myself).
During the sale I was promised heaven and earth however 4 months in and I'm quite disappointed. I will write a complete review at 6 months but at the minute I'm not impressed.

19. Februar 2021
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Antwort von FirstFound - Search Engine Consultants

Dear Karolina,

We're extremely sorry to hear that you have been disappointed with our service and have not got the results you wanted. I have reviewed your account and would just like to make a few comments on the feedback you have provided:

During our sales process we explain that we want to grow your company by improving your search engine rankings, we do not guarantee traffic. Details of the initial payment and monthly payments are clearly laid out in the contract.

The service is a full SEO service and during your time with us your consultant carried out numerous changes on your website including text changes, titles and meta tags, robots directives, sitemaps and other on-site SEO changes as well as providing you with a full consultancy service with guidance and advice on how your website could be improved such as changing your categories to better reflect the products being sold and adding additional content to your product pages to help them rank higher in the search engines.

Backlinks and blog posts were not discussed during your talks with our sales team, these are services that we offer and are included in our advanced packages. As part of your service your consultant provided you with advice and recommendations on blogging, keywords to use and how to structure blog articles for maximum benefit.

SEO takes time to achieve results, especially in competitive markets, and we often find that clients who follow our recommendations will see results more quickly.

We did offer to write a blog post but you turned this offer down, it was only when you were asked to pay your final invoice did you bring this up and request that this be written before you would make a payment.

The reviews we ask for are internal customer service reviews about your consultant, this is to help us gauge how the service is being delivered and what we could do to make improvements. Reviews are entirely optional and clients are not forced into providing feedback.

Over the past 21 years we have helped thousands of businesses to achieve great results, but it seems that we missed the mark on this occasion. We are sorry that you felt that we did not manage to get you the results you wanted and wish you all the best in the future.

Regards,

Greg Doyle
Communications Manager

Bewertet mit 5 von 5 Sternen

Great company we contacted this company…

Great company we contacted this company and we are so pleased we did , They did us a website 2nd to none it does all we wanted (Thank you Beckie) she is so clever and understands what we wanted, James at First Found is now doing our SEO cant wait after just a few weeks we have seen business change and pick up fully Recommended , Graham at Farewell Funerals

8. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von FirstFound - Search Engine Consultants

Dear Graham,

It is wonderful to hear that you have had such a positive experience dealing with Beckie and James. We hope that your new website continues to deliver great results for your business for many months and years to come.

Regards,

Greg Doyle
Communications Manager

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