first4tiles Bewertungen 

100
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent service, tiles were not only the very best price on the internet, they also arrived promptly, a couple of tiles broken by courier which first4 tiles were more than happy to replace without q... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Multiple packs of tiles were delivered broken and we were refused a return as apparently taking longer than 48 hours to check 22 packs of tiles (ontop of each other) is unreasonable. This rule was not... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely cannot fault the experience I had with First4tiles! Spoke to Andy on the phone about what I wanted, he was really helpful and certainly went the extra mile to make sure I was completely hap... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Arrived well packed with no breakages & the driver was very helpful . Only thing was I didn’t receive an email informing me when delivery was planned. Luckily I had a day off when they arrived which... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fliesenfachhandel

Informationen, die aus verschiedenen externen Quellen stammen

We are a family run tile retailer based in Lincolnshire and online. We are experienced in all things tiles and tiling and have a big passion for service.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

100 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,5

Alle Bewertungen

(100)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great service

Online ordering system easy and collection made available very quickly

11. November 2022
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Antwort von first4tiles

Hi Mitul

Thanks for taking the time to leave a review, we really appreciate it and we're glad you were happy with the service.

All the best.

Bewertet mit 3 von 5 Sternen

Tiles were just what we wanted

Tiles were just what we wanted, however your delivery costs were far to high, cost more than the tiles, that is why l have only given a score of three, and would stop me using you again, but we needed to match our existing tiles.

18. Oktober 2022
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Antwort von first4tiles

Hi Neville

Unfortunately tiles are heavy and fragile and in the majority of circumstances require palletised delivery, which has a cost.

Due to record prices of fuel, this cost has been increasing for some time now and although we could possibly find a cheaper courier, experience has shown our current provider has excellent delivery times (most of the country within two days on a standard service) and few breakages (important given the nature of what we sell).

The rates that we are charged are primarily based on distance from our warehouse and fuel surcharges, so the further you are from us, the higher the price, in your case over 200 miles. In fact, most of our delivery charges are actually subsidised in order to remain competitive in the market place.

We are a little dispointed that although you are happy with your tiles, you have left a three star review based on elements outside our control. I hope you can appreciate that had you purchased a larger number of tiles, the cost of delivery would have been the same and therefore more relative to the cost of the project.

Kind regards
The first4tiles team

Bewertet mit 5 von 5 Sternen

I purchased on line however the items…

I purchased on line however the items in the warehouse were broken and my order could not be provided. Apologies to Nathan who dealt with my order professionally and contacted me immediately confirming this and immediately cancelled the order. I have used this company before and would reccomend them.

6. September 2022
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Antwort von first4tiles

Hi Valerie

Many thanks for the review. I'm sorry again that we let you down on this occasion. I really appreciate you taking the time update your review. Please contact me directly the next time you need tiles and I'll see if there is anything extra we can do or add for you.

Regards
Nathan

Regards
Nathan

Bewertet mit 5 von 5 Sternen

Really pleased with the tiles and delivery

Really pleased with the tiles. Smooth ordering process online. Quick dispatch and delivered in two days.

2. September 2022
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Antwort von first4tiles

Hi Sohan

Thanks for taking the time to leave a review, I'm glad everything went well for you. I Hope you decide to use us again for your next project.

All the best

Bewertet mit 4 von 5 Sternen

Easy to use website, great tiles.

Easy to use website, great value for money and excellent tiles. Only be better if we had a store closer and the delivery wasn't left on our doorstep without notification of when it was due.

After feedback from first4tiles. We did receive your email about the delivery, but unfortunately upn did not update their side with a potential delivery day or time as you would have expected, until after the delivery.

31. August 2022
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Antwort von first4tiles

Hi Brian

Thanks for leaving us a review. We usually send out an email when orders are despatched with a link to UPN's tracking service. I'm sorry if you did not receive this. I'm happy to hear that you were pleased with the rest of the service and I appreciate your feedback reference the delivery. I'll check with my colleagues to see that these emails are being sent.

All the best

Edit - Thanks again Brian for the further details. My apologies, I shall certainly be taking this up with UPN.

Bewertet mit 5 von 5 Sternen

Andy snd Kennan outstanding staff

I bought tiles from another retailer then had a leak the tiles were discontinued and manage to trace them at this store the tiles needed to come up need 12 only had 8 in stock went above and beyond to help me Andy and Kennan were amazing can not thank them enough with all there help knowledge sent them out on delivery thank you I defo will be coming back to you guys x

18. August 2022
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Antwort von first4tiles

Hi Robert

Thanks for the kind review. We were more than happy to help!

All the best

Bewertet mit 4 von 5 Sternen

Very competitive prices and a quick…

Very competitive prices and a quick delivery of the online tile order. Friendly and professional in store service too.

17. Juli 2022
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Antwort von first4tiles

Hi David, thanks for taking the time to leave a review and thanks for the kind words.

All the best.

Bewertet mit 5 von 5 Sternen

Superb experience

Really easy to order and great service

9. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von first4tiles

Hi Kevin

Thanks for the kind review.

All the best

Bewertet mit 5 von 5 Sternen

This company is outstanding and very good prices.

This companies customer service, attention to detail, dealing and speaking to customers is outstanding. I haven't brought tiles on line before but the whole team at First4tiles were truly amazing and took the time and effort to help me source my tiles. The delivery service is amazing, ie literary like next day. I was totally shocked how quick they delivered to me. On other occasion I needed my tiles urgently as builders were tiling and I couldn't hold them up. The weekend came so my delivery date could not of been met. David who was standing in from another branch, went out of his way to take my tiles home with him so I could collect direct from his home, as the weekend was approaching and the store would off been closed. I truly cannot say enough how fantastic First4tiles has been. Thank you to all the guys at the base, keep up the brilliant work and true thanks from me, you helped me out so much. Plus I wanted to mention the price of their tiles is literary half price to other stores, so if you want to save money, have no pressure, speak to a great company who will go out of their way to help. Then give your order to these guys.

1. Juli 2022
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Antwort von first4tiles

Wow! Thanks so much for the glowing review. Our culture is to take pride in our service and products and to always try to help out our customers the best we can. Looks like David is being true to this. I'll make sure David sees your review.

Thanks again for taking the time to post and wishing you all the best.

The first4tiles team

Bewertet mit 5 von 5 Sternen

The team were so helpful

The team were so helpful. I was only placing a small order but it made no difference. The service was exceptional.

21. Juni 2022
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Antwort von first4tiles

Hi Matt

Thanks so much for taking the time to leave us such a lovely review.

All the best
The first4tiles team

Bewertet mit 5 von 5 Sternen

Great service!

I ordered a small batch of tiles online on a Sunday. They were delivered on the Wednesday. The tiles were securely packaged on a small pallet.

Great service - thank you very much!

29. Mai 2022
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Antwort von first4tiles

Hi Mr Freeman

Thank you so much for taking the time to leave us a review, it is always appreciated. We're glad you are pleased with your tiles.

All the best
The first4tiles team

Bewertet mit 5 von 5 Sternen

What an amazing company

What an amazing company, such a breath of fresh air. Simply put they make promises and stick to them.

We had ordered some V&A Collection Puddle Glaze Olive metro tiles from a major UK retailer, only to be let down after weeks of delays from their supplier. I found the same tiles for sale through first4tiles through a Google search, and an extra bonus they were much cheaper. This family run business is staffed by professionals who understand their business and put their customers first. You can call them and you can actually talk to a real human being who knows what you’ve ordered and when you might get the tiles. Refreshing. Support this company I can not fault them.

25. Mai 2022
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Antwort von first4tiles

Hi Howard

Thank you so much for such a glowing review! We were very happy to have been able to help you and are glad that you got your tiles. We look forward to being able to provide you with the same service for any future projects.

All the best
The first4tiles team

Bewertet mit 5 von 5 Sternen

Great

Delivered on time and at a much cheaper price then anywhere else online. Arrived very well packed on a pallet.

27. April 2022
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Antwort von first4tiles

Hi Kay

Thanks for taking the time to leave us a good review, it is always nice to get good feedback. I hope you choose to use us again.

All the best

Bewertet mit 5 von 5 Sternen

Absolutely amazing !!!

Absolutely amazing !!!! Tiles were the cheapest online, tiles were £20 cheaper per square metre than previous order with another company. Delivery was hand delivered same day. Cannot recommend enough. Only tiny quibble I do have is I needed to order 1 box of extra tiles and the delivery cost is the same unless ordering over a certain amount, but again I would highly recommend 5 STARS

20. April 2022
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Antwort von first4tiles

Hi Gemma

Thanks very much for taking the time to leave a review. Very happy to help, I was passing at the time so made sense to drop them in. Hopefully my colleague has been in touch about the extra box and the cheaper shipping option, otherwise if you are happy to wait a few weeks, I will be passing by again soon.

All the best
Nathan

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service, some tiles were delivered damaged, however fabulous customer service, replaced within a couple of days. You actually speak to humans and not machines - 5 star from me 👍👍

19. April 2022
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Antwort von first4tiles

Hi Elaine

Thanks a lot for the kind review. Sorry again about the damages, they must have been a bit heavy handed at your local depot! Thankfully it doesn't happen very often. I'm glad that we got it sorted for you and that you're happy.

All the best
Nathan

Bewertet mit 5 von 5 Sternen

Great service

Great service, super quick delivery

7. April 2022
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Antwort von first4tiles

Hi Jemma

Thanks for the review. I'm glad that you were happy with your order. I hope you'll use us again.

All the best
Nathan

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