Fireguardplus Bewertungen 237

Recommended using this company by my dad who ordered his from here. Can't fault the service, easy to order and delivered within 2 weeks.

I placed order for 2 Bundles worth £197.98 each on 4/10/21, all seemed fine as I emailed them a question about delivery.I got a response from Paul later in the evening. Few days later got tracking from Parcel2go that items would be delivered by Hermes. Were due to be delivered by 14/10/21. Kept checking tracking as it states still at depot. Contacted customer service after delivery date past to inform them package still not arrived. It took several emails to get a response. Eventually got a response from Lauren,told they would look into it and would get back to me in 48 hours. I left it 3 days and contacted again, once again it took several emails to get a response . Eventually got a reply from Paul saying he was aware and would look into it. Few days later got reply from Lauren saying they would reissue my order next day via the post office. (In one of my messages I had said I would pay additional postage for goods not to be delivered by Hermes) they did not respond to this. After few days contacted again as had not received tracking or order. No response.
After several emails I got a tracking email from Parcel2go for 1 package. Contacted them again to ask what was in package as I had ordered 2 bundles.(previously been told would come as 2 packages). Once again no response, kept emailing until got response from Lauren. Stating they had fulfilled my order and it would be picked up on Monday 1/11/21 . Tracking from Parcel2go which I received on Friday 29/10/21 says it has been dropped off at drop off point on 29/10/21.it is still saying this 2/11/21 and it’s due to be delivered by Hermes!! Don’t know what the delay is from drop off to pick up??
Once again package is to be delivered by Hermes!!
In business customer service is everything, this company do not have this.
I placed these orders in good faith for 2 elderly relatives who can not afford to loose this money. I would not recommend this company!!!!!
As at 2/11/21 still awaiting my orders my order has not been fulfilled.

UPDATE:3/11/21
I received my 2 bundles today.

UPDATE: 04/11/21
I have upgraded my rating after I received a nice phone call from one of the Directors of the company. Thank you for your call today

All really good, delivered on time ! Highly recommend

After ordering the standard bundle from Fireguard + I belatedly looked up the reviews and after reading some really negative ones I began to wonder if I’d done the right thing. I had a professional company come in and quote a price for fitting the equipment and was given a price of £480. The standard bundle from Fireguard costs £197.98 and includes a carbon monoxide detector as well. My misgivings were unfounded as the equipment arrived earlier than the specified time and was extremely easy to set up and install. I highly recommend this company.

Bought the bundle with 6 smoke detectors, 1 heat detector, and 2 carbon monoxide detectors.

Neat looking and really easy to pair up and install. Totally compliant with Scottish Regulations now but worth installing no matter where you live.

I'm impressed and have recommended to other family members.

I am a retired Fire Service Officer. I Ordered two bundles, one for my parents and one for myself. Delivery took about a week. Alarms are simple to interlink using the remote control. I would strongly recommend using the (supplied) screws to fix to ceiling.

Hard to tell for definite but I think this may be a scam (to a degree). Didn't deliver anywhere near the agreed date (And just so happens to always be the couriers fault as per other reviews) despite me getting Hermes delivered from elsewhere with no bother. Due to delay asked for a refund if I return. Provided proof of drop off and no response so chased again and still no response so no refund so I'd say that at the very least that's stealing. (UPDATE 02/11: Refund Received)

Never received an invoice despite asking for one twice and no response to my email's. Invoice is needed for tax purposes fitted them for a customer. Update : Invoice finally received. Product is fine and will use again.

Bought a linked fire alarm bundle. Alarms themselves are great and easy to link together. Had the same delivery problems a lot of other people had with Hermes... not sure why Fireguard still use them given how bad they are. Would recommend drilling the alarms in - the 3M stickers are pretty unreliable. Customer support is incredible. Lauren is an absolute star and was right on top of everything! She should be paid more.

would like to fit these smoke alarms but have been unable to get a quote from this company.
They have "bundles" and they do seem good value but all include a CO alarm that I have no use for. They have a "custom bundle" survey but this does not let you spec no CO alarm.
I have tried contacting the customer care more than once and have had no response at all.
As I say, would like to use the alarms but with no response from the company I can't compare their product value and the lack of response before purchase also worried me.

Ordered 28 September and advised 3 week delivery but 6 October advised sent to drop off to be collected by Hermes and delivered by 11 October but 12 October still showing not picked up by Hermes so emailed Fireguard + and got reply 5 minutes later that Hermes had picked up parcel and would arrive next few days. Following day was delivered so delighted. Simple instructions and easy to install. Great service

Excellent service from Paul. Kept fully up to date with order. Very easy to set up with the easy to follow instructions.
Very reasonably priced on a par with others.

My order took almost 5 weeks between order and delivery. I was beginning to think it was a scam.I was informed the package was with Hermes, it took about 10 days for the package to arrive. The product is very good and east to set up, Tip when asked to press the unit twice when setting up do it quickly.

Hermes is the worst carrier in the UK.
Do yourself a favour and use a better carrier even if it costs a few pound more !
I am about to order from you but the delivery worries me as Hermes delivery to me usually ends up at the other side of Scotland

Purchased 2 Standard packs as per new Scottish legislation, slight delay in delivery not unexpected .However Paul kept me informed. Instructions clear and concise easy to pair with remote and very easy to install.

There was a delay in the delivery but this was due to high demand because of the Scottish Legislation coming in next February along with the TV advertising carried out recently by the Scottish Government. Paul at Fireguard kept in regular contact.
The alarms are compact neat and so easy to fit with the tape which I had no problem with. I am a poor with DIY but within 15 minutes they were fitted tested and going perfectly.

Delivery took about 3 weeks. Sent email to get update on the delivery. Provided accurate information stating alarms would be dispatched on 6 October and received item on 8th October. Parcel 2 Go tracking system considered average. Followed the installation instructions and all alarms linked and fitted within 30 minutes. I would recommend them and appreciate they are under pressure with the new Scottish Government’s fire regulations.

I am still waiting for my order. I have contacted the company 3 times with no reply. There is no telephone number to discuss directly. The courier tracking system seems spurious as the "Dropped Off" status was flagged on 28/09/21, it is now 07/09/21 and it has not moved. Communication is everything in business, even if it is to say, there is a delay. If you are reading this pre-order, please be advised.

Very good service and product already recommended to 3 friends . Nice slimline product what’s not to like .

I ordered 2 bundles ( one for us and the other for my daughter) near end of August. They were dispatched mid Sept and only one arrived. Don't know what Hermes did with that. ( I tend to agree that Hermes aren't the best delivery company)
I emailed company and a replacement set was sent and received about 10 days later.
Alarms are dead easy to fit (instructions in the box or on their site) We used the sticky pad rather than use drill and screws etc. Took about 10 mins and used the remote to test and was delighted. My daughter also said they were dead easy to install.
Thanks to Paul who dealt with all my email enquiries to the company
Glad to have these alarms and good value