I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Mehr ansehen
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Das sagen Bewerter
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Mehr ansehen
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Fantastic products with support services to match. Our slight product issue could not have been better resolved. In a world where customer service is at best second rate, this is a company that really... Mehr ansehen
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Order processed and despatched quickly. Unable to comment in quality of the boots yet as Purchased for a Christmas present so unused or worn yet and dispatched by a third party not direct from Toms... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Kontaktinformationen
Units F-G, GL2 4PH, Gloucestershire, Vereinigtes Königreich
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Gut
177 Bewertungen
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Great communication and delivery was…
Great communication and delivery was when it was described great service
25. September 2024
Antwort von Freeman Hardy and Willis
Dear Steven,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us.
We look forward to serving you again in the future!
Team Freeman Hardy & Willis
Antwort von Freeman Hardy and Willis
Dear Rebecca,
Thank you so much for your lovely feedback! We're thrilled to hear that ordering was a breeze for you and that the delivery arrived quickly.
Looking forward to serving you again!
Team Freeman Hardy & Willis
Very comfortable and stable
Very comfortable and stable. Perfect for a care home setting. Haven’t tried washing them yet, but seem suitable for that.
Would have given 5* but the pattern we received was different to the one advertised (although colours the same).
24. September 2024
Antwort von Freeman Hardy and Willis
Dear Heather,
Thank you for your review! We're happy to hear that the product meets your needs.
We apologise for the difference in the pattern received. If you'd like, please don't hesitate to reach out to our customer service team, and we'd be happy to investigate this further.
We appreciate your understanding and look forward to serving you again in the future!
Team Freeman Hardy & Willis
Delivered in good time
Delivered in good time, well packaged and competitive price. Very happy.
24. September 2024
Antwort von Freeman Hardy and Willis
Dear Jacqueline,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the delivery, packaging, and price.
We look forward to serving you again!
Team Freeman Hardy & Willis
I ordered Dune shoes and a Dune bag
I ordered Dune shoes and a Dune bag. Very well priced and lovely. Great company will be ordering again.
27. September 2024
Bewertung ohne vorherige Einladung
Antwort von Freeman Hardy and Willis
Dear Hayley,
Thank you for leaving us this lovely 5-star review!
We can't wait to serve you again!
Team Freeman Hardy & Willis
Good price and quick delivery
I ordered Hi-Tec trainers from this company because the price was cheaper than other companies. They arrived promptly and in good condition. From my experience I would recommend this company.
16. September 2024
Bewertung ohne vorherige Einladung
Antwort von Freeman Hardy and Willis
Hi there,
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase and had a smooth experience with us.
We appreciate your recommendation and look forward to serving you again in the future!
Team Freeman Hardy & Willis
Won’t pay for their mistake and rude
Ordered a pair of crocs which were advertised as UK 5/6. Item arrived as UK6 and is too big. I contacted them about this and they’ve asked for photos; which I’ve provided. I’ve chased and had no response. Customer service is very slow. I want to return for a refund but shouldn’t foot the postage bill when it’s not my error. Frustrating how slow it is.
*** they’ve now come back and are unwilling to pay return postage when I’ve not received the size I ordered. Misleading, rude,inflexible company. Avoid at all costs.
4. September 2024
Bewertung ohne vorherige Einladung
Antwort von Freeman Hardy and Willis
Dear Fay,
Thank you for your feedback, and I’m really sorry to hear about your experience. Just to clarify, the Crocs you received are indeed the correct size that was ordered. As mentioned in our sizing guide, unisex dual-sized Crocs can sometimes feel roomier, and the US size shown on the sole can understandably cause confusion, which is why we include this information in the product description too.
We truly appreciate your feedback and will take it into consideration to improve the experience for future customers. While we are unable to cover the return postage in this case, we are here to assist with any further questions or concerns you may have.
Team Freeman Hardy & Willis
Muck boots
Ordering was so very easy online and the delivery was free and quick.
Great price too
25. August 2024
Antwort von Freeman Hardy and Willis
Dear Christine,
Thank you for your 5-star review! We're glad to hear that you found the ordering process easy and the delivery fast. It's great to know you were happy with the price as well.
We appreciate your support and hope to serve you again soon!
Team Freeman Hardy & Willis
Fast delivery great setvice
26. August 2024
Antwort von Freeman Hardy and Willis
Dear Darren,
Thank you! We appreciate your feedback and look forward to serving you again!
Team Freeman Hardy & Willis
Brilliant Price
Brilliant Price, quick delivery. Delighted with my new Muckboots. Thank you
26. August 2024
Antwort von Freeman Hardy and Willis
Dear Cora,
We’re delighted to hear that you love your new Muck Boots! It’s always great when our customers find both the price and delivery to their satisfaction.
Thanks for shopping with us, and enjoy your boots!
Team Freeman Hardy & Willis
These shoes are perfect for work
These shoes are perfect for work. I've had a few pairs before,they are very comfortable.
They arrived very quickly and even better,I normally buy them on Clarks website,but they were much cheaper here.
26. August 2024
Antwort von Freeman Hardy and Willis
Dear Brog,
Thank you so much for your wonderful review! We’re delighted to hear that these shoes continue to meet your expectations, and we’re thrilled you chose to purchase them with us this time around.
Thanks again for choosing us—we appreciate your support!
Team Freeman Hardy & Willis
Good service
Delivery was speedy, price was good and overall an easy experience. Shoes adored by Daughter too. What more could you want?!
26. August 2024
Antwort von Freeman Hardy and Willis
Dear Jackie,
Thanks so much for the 5-star review! We’re thrilled to hear your daughter is loving the shoes.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
great boots and turned up quickly
25. August 2024
Antwort von Freeman Hardy and Willis
Dear Farmer,
Thanks for the great feedback! So glad to hear you’re pleased with the boots and the fast delivery!
Team Freeman Hardy & Willis
Cotswold Wellingtons.
Excellent product. Competitive pricing, well packaged and delivery was quick.
25. August 2024
Antwort von Freeman Hardy and Willis
Dear Jason,
We’re so glad to hear everything met your expectations! Thanks for the 5-star review—enjoy your Wellington Boots!
Team Freeman Hardy & Willis
Antwort von Freeman Hardy and Willis
Dear Steven,
Thank you for the review! It’s great to know you were satisfied with our service.
Team Freeman Hardy & Willis
Order processed and despatched quickly.
Order processed and despatched quickly.
Unable to comment in quality of the boots yet as Purchased for a Christmas present so unused or worn yet and dispatched by a third party not direct from Toms so hopefully all good once used and don’t need to go through any customer service problems.
25. August 2024
Antwort von Freeman Hardy and Willis
Dear Pat,
Thanks so much for your review! I’m happy to hear your order was handled quickly, and I hope the boots make the perfect Christmas gift.
Team Freeman Hardy & Willis
VITAL BUYER INFORMATION HIDDEN IN SMALL PRINT
Purchased what I thought were regular sized sketchers. The main heading said nothing about them being a wide fit shoe. This is their heading” Women's Ultra Flex 3.0 - Brilliant Trainer”. They arrived and were huge as they are wide fit. I asked if they would pay for the return as they weren’t as described. Received a reply to say it says they are wide fit in the description. Well the description requires the buyer to click on the description button and go to the very last words which then says wide fit. It couldn’t be more hidden. Why would a company not put something as important as they are not a regular size in the heading? Other companies clearly state what you are buying upfront. I believe I have been mis-sold to and very let down. Reading the reviews I can see that others have had to return these trainers too as the shoes are too big. It’s obvious that the description needs to be clearer. Making customers pay to return an item when they are at fault is not right.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Freeman Hardy and Willis
Dear Sue,
Thank you for your feedback and for letting us know about your experience. We’re sorry for any inconvenience caused by the purchase. Although the product description did note that the shoes are wide fit, we’ve listened to your concerns and have updated the product title to make this clearer for future customers.
Team Freeman Hardy & Willis
Good quality merchandise at competitive…
Good quality merchandise at competitive price. Delivered on time.
2. August 2024
Antwort von Freeman Hardy and Willis
Dear John,
Thank you so much for your fantastic review!
We're thrilled to hear that you were satisfied with the quality of our products and the timely delivery.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
Be careful before you order, there is no option to canel the order
I had made one order and I had to cancel due delivery date is after the date I planned to go for holidays. So I tried to cancel the order but, there is no option to cancel the order and they are not responsive to email. Only a auto responding message is receiving without having a contact person or number. While speaking to customer care number, I found that non one can cancel the order but need to take delivery and retur, which take a lot time. I strongly disagree to FHW regarding not having the option for cancelling the orders by online.
4. August 2024
Bewertung ohne vorherige Einladung
Antwort von Freeman Hardy and Willis
Dear Jinson,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you have experienced.
We understand your frustration with not being able to cancel your order online. Our current policy, which is stated on our website, indicates that orders may not be cancellable or adjustable once placed. It is also recommended to ring the customer service number as soon as possible rather than using the contact form for urgent matters.
When reviewing our policies in the future, we will take your feedback into consideration.
Team Freeman Hardy & Willis
Antwort von Freeman Hardy and Willis
Dear Ian,
Thanks for taking the time to leave us this 5-star review!
We're happy to hear you were satisfied with our service.
Team Freeman Hardy & Willis
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