Pretty sure this is a fake website for phishing or stealing card details. They are based at the same address as Wilkes and Otis which are a non-existent book company which I have previously reported.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After placing an order for a Christmas present on the 1st December, I still have not received anything and had absolutely zero communication from the company despite emailing on 3 separate occasions.... Mehr ansehen
I've been looking to buy a round dark wood coffee table for some time so was delighted to find one through Fern & Gray. The table arrived very quickly just two days after ordering and in an allocated... Mehr ansehen
We are so happy with our order, we ordered the Ory stool in yellow. It added the pop of color our living room needed! The quality is great, I'm so impressed - already ordering the stool in blue! Thank... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Modern, mid-century, and Scandinavian furniture at affordable prices.
Kontaktinformationen
71-75 Shelton Street, WC2H 9JQ, London
- 02036372663
- shop@fernandgrey.com
- fernandgrey.com
3,1
Akzeptabel
86 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
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Beautiful chair and footstool
Beautiful chair and footstool. The colour is exquisite (light mint green) and the velvet is so soft. It’s made our bedroom look really gorgeous and it’s so comfortable to sit in too. Delighted with the chair hence we ordered the footstool the day after as couldn’t resist having the full set! Definitely recommend and the service was great too.
5. Februar 2018
Bewertung ohne vorherige Einladung
Took an afternoon off work to collect a …
Took an afternoon off work to collect a package. Package was not at collection point, who told me there was no record of purchase.
It took a further three days for the company, in discussion with its delivery company, to deliver the package.
I was still charged for the delivery, which I think is poor customer service when it is screwed up on that level.
17. Januar 2018
Bewertung ohne vorherige Einladung
Antwort von Fern & Grey
Dear Matt,
Thank you for taking the time to leave us a review.
We are so sorry that you had a negative delivery experience. Although we strive to ensure that all our customers receive their orders in a timely manner, sometimes the courier has internal operation issues. These factors are unfortunately out of our control. In your case, the courier had all the relevant information but was simply struggling to process the order due to operational issues. Our Customer Services representative did contact the courier, who advised that the issue could only be resolved internally. We hope this provides some clarity on the situation and once again, please accept our sincerest apologies for the inconvenience caused.
If there is anything else you would like to discuss or if there is anything else we can help you with, please do not hesitate to contact us.
Kind regards,
Hannah
Good and prompt delivery
Good and prompt delivery, lovely product
16. Januar 2018
Bewertung ohne vorherige Einladung
Quality stylish furniture
Bought two beautiful chairs and a stool from Fern & Grey, all perfect, as described and lovely quality. Would definitely buy again.
16. Januar 2018
Bewertung ohne vorherige Einladung
Quick delivery and very responsive …
Quick delivery and very responsive customer service. Really pleased with the products we purchased, would shop here again.
16. Januar 2018
Bewertung ohne vorherige Einladung
Great item and very good customer service
Prompt delivery and I love the item - it's sturdy and stylish, and looks just like the photos on the website. 4 stars not 5 just because the original footstool delivered was missing a crucial part, but customer service was very friendly and helpful sorting it out, ensuring I got a complete item whilst returning the incomplete one with minimal fuss - was nice to have access to a real person to help, 5 stars on that front.
12. Dezember 2017
Bewertung ohne vorherige Einladung
Love my Luna footstool
Great, quick and smooth delivery service. The product came in one piece so no assembly required and it is soooo beautiful! Top quality item
12. Dezember 2017
Bewertung ohne vorherige Einladung
Lovely quality and fast delivery
12. Dezember 2017
Bewertung ohne vorherige Einladung
Exceeded all expectations.
I had never heard of Fern & Grey but my attention was grabbed when the Lula cocktail chair kept appearing on my facebook timeline.
It stated free delivery and in stock so I ordered the Lula chair in mint.I received an e mail stating 8 week delivery so I penned an e mail complaint.I was bowled over by the customer service response especially since I realised my mistake that some colours were quick delivery but not my choice.The Co. did not contradict my error but fulfilled my initial assumption and delivered my chair in 2 days!!This is an example of putting yourself in customer's shoes and going the extra mile.Chair is gorgeous.Only dilemma I had was deciding on a colour.Recommend without reservation.
27. November 2017
Bewertung ohne vorherige Einladung
Great product and customer service.
13. November 2017
Bewertung ohne vorherige Einladung
Great, efficient service!
Ordered a gorgeous Lula chair from Fern & Grey. I contacted F&G to ask for it to be delivered on a specific day and they were helpful and delivered it exactly when requested. Great customer service, would definitely use again - my chair looks perfect in my new flat :)
18. September 2017
Bewertung ohne vorherige Einladung
Terrible customer service
Terrible customer service! I booked a delivery date 1 month in advance, I also emailed Fern and Grey customer service team to confirm the delivery date twice. I took a day off work and then spent all day waiting for the sofa and no sofa was delivered. I had guests arriving that weekend with nothing to sit on and when I emailed them to complain I was told it was a delivery oversight. The sofa arrived 5 days after the original delivery date with a text message saying my sofa would be delivered in 30 minutes and I was at work! Thankfully my neighbours were home and took in my sofa for me otherwise I would have not received my sofa. A complete sham. There was no offer of compensation as a gesture of good will for my inconvenience or their 'delivery oversight'. I would never buy from this company again!
16. September 2017
Bewertung ohne vorherige Einladung
Love love love my new stools
Love love love my new stools! Great quality and just what i was after😊! Colours are great too!
2. September 2017
Bewertung ohne vorherige Einladung
Excellent service and fantastic chair
Excellent service and fantastic chair. The quality of the chair is extremely high and the yellow velvet is very luxurious. This chair just compliments my newly decorated white bedroom. I would recommend this company.
1. September 2017
Bewertung ohne vorherige Einladung
Fabulous piece of furniture
Fabulous piece of furniture. Speedy delivery and easy assembly. Love
1. September 2017
Bewertung ohne vorherige Einladung
Beautiful chair and excellent quality
Beautiful chair and excellent quality. Really pleased with my purchase
29. August 2017
Bewertung ohne vorherige Einladung
Highly recommended
Lovely furniture, good value and speedy delivery. Excellent service.
29. August 2017
Bewertung ohne vorherige Einladung
Lovely chair
Lovely chair, a little small in size though and 11 weeks for delivery
18. August 2017
Bewertung ohne vorherige Einladung
I had just had a baby and the team got …
I had just had a baby and the team got the chair to me very quickly - thank you
15. August 2017
Bewertung ohne vorherige Einladung
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