Ordered dress online in the sale with a voucher for my birthday. Origial price £69, sale price £47. By getting delivered to store I paid £7 in total for a beautiful, green, jersey easy to wear summer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Mehr ansehen
Unternehmen hat geantwortet
Had to return some slippers and get a new pair as the first pair didn’t fit. It was a super easy process with the help of Ada (I think that was her name) 13th September around lunchtime.
Unternehmen hat geantwortet
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
6 Market Place, BA11 1AF, Frome, Somerset, Vereinigtes Königreich
- 01373 451073
4,8
Hervorragend
124 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Ettie gave me excellent service
Ettie gave me excellent service! Fetched a lovely waxed jacket out the back for my correct size?
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von FatFace - FROME
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Shopped in the Frome store yesterday
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very helpful in finding me different sizes. Overall, really friendly, helpful staff without being pushy. Did ask them their names when they passed me the trust pilot review card and I think they said, Etty, Mags and Adele.
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von FatFace - FROME
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Frome store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Prompt delivery
I ordered my trousers to come to the store. It was ready on the day they said.
The trousers were a good fit and good quality.
6. Februar 2025
Antwort von FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I will be returning the garment
I will be returning the garment this time, owing to the poor quality of the fabric. We have always been very happy with the quality of your garments but this does not come up to the standard we expect from you.
8. Dezember 2024
Antwort von FatFace - FROME
Thank you for taking the time to leave your review. I am sorry to hear that your item arrived in a poor condition. I trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
brilliant staff
I went in Saturday and a lovely girl served my i believe her name was Anna i needed help picking out some things for Christmas presents, i showed her a photo of my friend and she was amazing at helping me decide, i will 100% be going back.
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface is always well made and lovely…
Fatface is always well made and lovely material very pleased with my purchase ♥️
13. November 2024
Antwort von FatFace - FROME
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer experience from a very…
Great customer experience from a very friendly member young man
who was very helpful and engaging
15. Oktober 2024
Antwort von FatFace - FROME
Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
20. August 2024
Antwort von FatFace - FROME
Hello Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
great staff
12. August 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - FROME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwort von FatFace - FROME
Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
1. Juli 2024
Antwort von FatFace - FROME
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - FROME
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Frome store and that you found the crew there to be so friendly. I hope you continue to have a great shopping experience with us.
All the best, MM
The frome store is well laid out and…
The frome store is well laid out and have excellent staff
8. Mai 2024
Antwort von FatFace - FROME
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Frome store. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Antwort von FatFace - FROME
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have had a positive experience instore. We hope you love your purchase!
Take care. -GM
Glorious Quality
Always love everything I buy from Fatface. Always different in design and quality from other high street stores. Just bought the Amy dress in 2 designs for my holiday and look forward to wearing them.
22. April 2024
Antwort von FatFace - FROME
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Efficient staff member
I ordered a sale item online which was not available in store. I received an email when my item was ready to collect. Staff member was very quick to process the order. I have ordered and collected there before and impressed by their efficiency. Arrived very quickly and before the estimated date.
18. April 2024
Antwort von FatFace - FROME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwort von FatFace - FROME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwort von FatFace - FROME
Hi Ronald, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Antwort von FatFace - FROME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent customer service
Great staff in the Frome store!Returned an item and customer service brilliant!
30. Dezember 2023
Antwort von FatFace - FROME
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
So funktioniert Trustpilot
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