Fantastic Furniture Bewertungen 

FANTASTIC FURNITURE use Hunter Express to deliver, and they basically pass the buck to them for anything to do with delivery taking a long time. Hunter Express provide 4-5 day delivery window, which is rediculous. And also shifting delivery window with no explanation. so I'd recommend you don't use either of these companies. Not good service at all!!

Customer service and unable to deliver on time. Had to cancel my order

I purchased 1 bed frame. 10 days gone and still didn't receive. Not only that, the customer service was also very poor.

Niva bookcase. Disappointing customer care. We followed the manufacturers instructions to the letter. Picture in step 16 showed no evidence or signs of bright orange tape, which apparently had to be kept on niva bookcase with 1 drawer. When tape was removed the veneer came off. Despite sending several emails and three phone calls to manager at Maribyrnong, I was told there were no spare parts and its bad luck. When I mentioned issue with lack of information in instructions, manager replied " perhaps you can learn from your mistake" I asked for the matter to be discussed with warranty manager and its been a week and no response. Store manager said she makes the decision and would not take matter to anyone else further along the chain. No replacement part, no refund, no resolution.

Incredibly frustrating customer service. An online only product was cancelled by FF due to supply issues. I ordered almost the exact same item, at similar cost, with Temple and Webster. It came. I assembled. Then the piece arrived and I was charged by FF including delivery cost. Issue unresolved after speaking with 8 different people. Incredibly frustrating and zero satisfaction. I felt I had no choice than to keep a product I didn't want.

Have a matteress shown with base but not sold with rang asking why would i pay 600 for a materess i could of brought half price i called and delivery guys wouldnt even be outa town and i payed 139.00 one week for delivery half the orders wrong absolutley discusted in there service

I done an zip order online, I i was lied to and the cant be bothered attchanged my mind the following day. After many phone calls as to why my zip account was not credited, I was told it was processed. Now 17 days later I rand again to be told the person had not processed the refund. The can't be bothered attitude and lies in had to put up with. I would think twice about shopping with that merchant again.. Shepparton and ballarat

Terrible customer service. once they have your money they dont care. Online sale states will contact you to arrange delivery time, never happened goods sent without anyone home.

I ordered a Mattress for my daughter on the 26/4 and today is the 11/5 still not delivered, although the date said the 4/5 it will be delivered, emailed them 3 times, rang twice, rang the courier company, no one knows who I am or where it is, no one gets back to you, fantastic furniture you are a joke, disgusting customer service

-advertised dining chairs which were actually lounge chairs which I was silly enough to buy not checking details
-advertise you can cancel up to a day before which was a lie
-rude and lectury when I got frustrated with lies
DO NOT BUT FROM THIS COMPANY

Worst experience ever. About a month ago we went to the store and the employee made a mistake and sold us only the base. I clearly confirmed with her multiple times that it was the FULL bed, and she said yes. We waited almost 2 weeks just to find out the order was wrong because of THEIR mistake.

Then I had to pay $100 for them to come pick it up, even though the issue was caused by their staff. After that, I reordered online and waited another 2 weeks. Today the bed finally arrived and it’s COMPLETELY WRONG again.

The headboard is a different color, different fabric, different size, and it doesn’t even have holes or fittings to attach to the base. I even called them before delivery and they told me “it’s the same color.” IT IS NOT.

On top of that, I paid another $200 to a handyman today just for assembly, only to discover it cannot even be installed properly.

My son has been sleeping on the FLOOR for almost a month because of this company.

Now it has been a whole day and nobody has answered me or solved the issue. This is unacceptable customer service and I’m honestly beyond frustrated.

Either send me the correct matching headboard/bed immediately or refund everything. I am completely done with this mess.

Avoid. Incompetent nasty staff, happy at sales point with no care for warranty or faulty goods. Sold a defective chaise lounge. Base of lounge smaller than cushions. Agreed to replace then changed their mind stating I had not inserted cushions properly. After advising I would go to ACA Ch9 or Fair Trading they sent an email with 3 options - keep the lounge and accept 20% refund, return lounge full refund, send more photos for assessment. I opted to return lounge and advised I required refund within 7 days or I would exercise my rights as a consumer. Problem solved refund received within 2 days. Morale of this review - AVOID FANTASTIC FURNITURE look for other options numerous furniture stores around. I have got myself another chaise lounge cheaper better quality and customer service and delivery very respectful from AM**T

This is the second thing I have purchased from Fantastic Furniture and it has been delivered again with the wrong items!! Both times I was unable to use the item as intended until I sorted out getting the right parts!! How hard is it to pack a box and ship it correctly!! I will never but from this store again.

Rang number automated answering machine says open - website says open - store is shut ( public holiday ) I know but update these if you are not open ! Waste of fuel and an hour of my time .

The Staff member at Charmaine went out of her way to be of help- I was having some issues re picking up the desk I purchased and she went the extra mile to see that I could pick in up in store as opposed to travelling to the depot - That is what good service looks like -Dee

HERE HERE to my FANTASTIC FURNITURE experience.

Ordered dining chairs which was delivered without bolts and screws...LOL! I could nit assemble my chairs.

Quality control goes out the door when you order cheap furniture. I ordered dining chairs and got ski sleds instead.

The product itself is fine (although the description vs reality of the large vs small screws was way off and had me confused), but Fantastic Furniture are so disorganised. I ordered the table online, and I had to dig to find where to pick it up from.

The warehouse was closed. Went to the store and only 2 people were working, one with customers who I overheard had to be home all day in case the delivery truck arrives, and they (Fantastic Furniture) can't give a specific time or timeframe.

Other employee finally sees me after 5mins of standing there. Tells me the warehouse is closed that day because of a health risk. Yeah, thanks for notifying me of that.

I go the next day to pick it up and they took ages to open the warehouse door, to the point I was walking away back to my car when it opened. Then the guy took ages to get my table. Other guy talking to me said "let me just check where he is", first guy comes back and says "I didn't think we had any". Um, what? I ordered and it said ready for pick up, tf?

I will never order online with them again, and I have my doubts about buying in-store if they're that incompetent in other areas, I wouldn't wanna give them money.

Absolutely disgusting there showroom mattress are dirty stained especially in Osborne park . Bed sheets have been invented you know and the customer service hahaha don’t make me laugh they are rude and disrespectful

We ordered furniture, which came in 4 heavy boxes. We live on a battle-axe block. They left our boxes on the street. I had to load them into my car, and they didn't fit properly, so my back doors were open, and had to risk my doors flying open as I drove it to my house. Absolutely ridiculous. Their couriers are shi!.

I had an extremely frustrating experience with Fantastic Furniture and would strongly caution anyone considering ordering from them online.

I placed an order expecting standard delivery, however after paying hundreds of dollars in delivery fees I was later told the items would only be dropped on the street, despite this not being made clear at the time of purchase. Living in an apartment, this is completely impractical as I cannot physically carry large furniture items upstairs myself.

When I contacted customer service to cancel the order, I was repeatedly told it was impossible because a “third-party supplier had acknowledged the order”. However, I later confirmed that many of the items had not even been picked up or shipped yet, meaning cancellation should have been straightforward.

Instead of resolving the issue, I was told that I would need to wait for multiple separate deliveries, refuse them individually, and then potentially pay return freight. This is completely unreasonable and shows a total lack of accountability from the company.

To make matters worse, I was given conflicting information by different representatives, and at one point I was outright misled about the status of my order.

Customers should be aware that once you place an order with Fantastic Furniture, they may refuse to cancel it even when the items have not yet shipped, leaving you stuck with delivery charges and unnecessary stress.

This experience has been incredibly frustrating and disappointing. I will not be ordering from Fantastic Furniture again and strongly recommend others consider alternative retailers.