Fantastic Furniture Bewertungen 

I ordered a side table online for my home. I got a message to say my order was ready to be picked up but due to work commitments was not available to pick up within the 7 days, so I took a full day off work to pick up my item. only to be told they have no record of my order. I called customer service who said they would sort it out and get it delivered to me. I got a text a week later to day it’s ready for pick up. When I called the store they said no I would have to pick it up. I expressed how the customer service said it would be delivered and she said no that’s not the case and it can’t happen but would hold it for 3 weeks so I can pick it up. I will not be using fantastic furniture again, horrible customer service and no apology about the inconvenience.

Worst company and customer service I have ever had the displeasure to deal with. Went to pick up my order which I was informed was picked and ready to collect. Get to the store and told to go round the back to pick up. Was then given the completely wrong unit and told that it was the correct one. Got attitude from the warehouse worker because he'd been rucked by his manager who said it was definitely the right unit. Even tho it was the completely wrong size and there was only one of them, we'd turned up to pick up 2 bedside units which we'd already paid for and they obviously didn't have, thanks! The incompetent warehouse worker, who obviously has never been trained in customer service, telling us to go look in the warehouse for it if we didn't believe it. Truly shocking. Next the manager comes out and she is equally as helpful, apparently none of this is her/their fault?!! It's your company, you are the manager, so manage it. Tells us this is a common occurrence, no apology whatsoever. It's like we are in the wrong somehow. Then says she will have to sort out a refund, well yeah, you've told us to drive all the way there to pick up something that you don't even have! She then walks off and we are left standing there for 15 minutes, she doesn't come back. We drive back to the front of the shop, she's walking around inside moving furniture around!! Eventually we get our refund, although she's constantly telling us that it's not her fault. No signs of an apology. Refunds us, obviously we have to now wait 48 hours for the money to go back into the account. No units, lost 2 and half hours of the day and nothing but attitude from a very very poor company with no customer service skills. STAY FAR FAR AWAY FROM THIS COMPANY!!!

This is the worst website I ever used! Very frustrating experience

We ordered two chairs and couch from Bendigo Store on 18th November, paid deposit and were informed 10 to 12 week delivery but may be earlier. Rang store and were told couch was in but waiting for chairs. Advised store to send couch out but when ringing today was advised chairs had arrived and were waiting for final payment. We were not informed chairs had arrived and that the store was waiting for final payment and that no arrangement had been made to send out couch as agreed when payment had been made for couch. The staff in Bendigo Store do not want or will not accept any responsibility once orders are taken and will mot follow up with customers queries
Will not shop with them again.

I've heard the rumours, about this useless place (Moore Poor service Park), but still went hoping to buy something. After 40mins I settled on the Drake set. Looked around for staff, 2 females were stationed pretending to wipe dust off items near their counter. It was 10am, quiet Monday morning. During this time neither of the few customer's were greeted or asked if we required assistance.
If they can't answer questions, they will send you to the website or ask you to email the store manager. Dont expect to be given the details. They dont go out of their way to assist.
I saw 2 potential sales walk out the door. I would have been the 3rd in a timeframe of 40mins. The opportunity to close a sale was there, unfortunately the lack of service or product knowledge was not.
PS: I wrote an email and followed up with a phone call a week later, only to be told she has read my email but is busy serving a customer & she will get back to me soon. Two weeks on nada. Come see for yourself how slack the team at Moore Park is and tell all your friends. Alexandria are much nicer, thanks for sending me to them.

I would like to give 0 star for Auburn Fantastic Sydney
Horrible customer service that I ever experienced
I bought TV unit from them and when I took home some material were faulty and damage I just waste my time for getting to shop and then warehouse and again back to shop to replace it I waste my valuable time and of course this expensive petrol too
When I went to shop and speak with one of staff she is so rude her name is Jo Jo her attitude was so terrible and the way she was talking to customer was horrible wonder why was she working there if she don’t know how to handle complaints and be polite with customers and then his supervisor came off in attacking mood he was worst then his staff His name is Dinesh if you anyone ever come of with this guy Dinesh be careful
Being regular crusty I went there but after experience that bad attitude I will never ever go that shop in fact in any other fantastic Firniture who knows
I am also business woman and I do know well how to handle customer complaint and listen them politely but these people don’t they are animal

The table I ordered did not arrive with the rest of the delivery on 23/12. I advised the Casula store immediately in writing as it was after hours. I called the store the next day and they accused me of accepting the table and lying about it. The staff member then accused my Husband of lying because according to her, he signed for the delivery. No he did not, and despite me asking multiple times to show me the delivery receipt, they refuse.
Casula refused to help me with this problem, even after explaining our old table had already gone to the rubbish and we would be without a table for Christmas dinner. I called their other stores and found the EXACT table in their Campbelltown store. Campbelltown advised I would have to buy this table from them, but not to worry, deliveries go missing, and Casula would issue a refund for the lost table. I called their Casula store to arrange the refund and that staff member demanded I tell them who told me I could get a refund, stating "That's not how it works", and then threatened that she was going to call Campbeltown. I was in the carpark of the Campbelltown store, so my husband and I went back in the Campbelltown store and heard the entire conversation between the 2 stores. Phone calls to their Casula store and Customer Care go nowhere, and they do not respond to emails. Just yesterday they sent a return receipt for me to return the table for a refund because (according to them) I changed my mind; I cannot return a table I did not receive. They are refusing to refund and refusing to provide evidence that the table was delivered other than 'the system says so'. Absolutely disgusting service from Casula store and this saga is still ongoing from 23rd December. Customer Care claim they will ring you back / have it resolved, they do not. Almost 2 weeks later and still no solution nor refund. I am now out of pocket for 2 of the EXACT SAME TABLE, only physically having 1 table, and trying to get someone from FF to assist me in getting a refund.
I ordered & paid for 1 Table, you did not deliver it. I paid for a 2nd table and collected it myself 24hrs after the apparent delivery. I only have 1 table. Surely it isn't that hard to understand.
I have all the evidence of this issue, including phone logs and will be taking it further.

Placed an order for a rug online on the 6th of October, given 3-4 week estimated delivery time. At 4 weeks, contacted the store, they said there was a delay, another 2 weeks. After 8 weeks, contacted again, they said another delay, would be another 2 weeks. Annoyed, I requested the order be cancelled. Received notification on the 2nd of December that my order was cancelled, noticed no refund so called to find out, they said a refund would take 5-8 business days to process. On the 2nd of January remembered I needed to check to make sure the refund had gone in, surprise surprise, no refund. Called store, they had no answer, saud they'd call back. 2 hours later I receive a call saying oops, there was a system error and refund not processed. It's processed now and will take 5-8 business days. Fantastic STOLE my money for over 3 months (at this stage i still don't have my money) and made me chase after them. Terrible, awful costumer service, horrible business and I will never, ever deal with them again. And you bet I'm telling everyone I know about this experience.

This company loves to take your money but doesn't deliver good service or furniture.
They lie about looking into where my bed is, u call 3 times and still haven't any answer, I spoke to someone on chat and still can't give me an answer, I'm so peed off, need this for xmas .
Looks like my daughter and Grandaughter are sleeping on the floor 😡😡😡

This company is so pathetic !! They gave me a bed which was broken. Told me they’ll send it out the next day. When I heard nothing and my partner called they said we sent a text saying a week. Which was a lie. Then they told him a week. When someone else called they said it was meant to be there yesterday. This store is not worth the stress and the staff are incompetent. I would not buy from them!

My client wanted to pick up two items and not completer the whole order but their system didn't want to get out of it which is fine but when management came out she didn't want to push cash and then do a refund and expected my client to pay $1,020 instead of fixing the problem and when I told them it was their f up she told me not to swear at her so I said well it's your mess up and the manager refused to acknowledge what I was saying and asked us to go and take a seat while they fix it. The two male workers were very lovely and helpful and apologised for everything but management was very poor.

Absolutely terrible service! They take your money and do not deliver on promises then ignore your emails. Getting a refund is virtually impossible to do. If you want a 60 min collect order I would suggest u rather use another company that delivers in a week and you would get better service.

no sales people on the floor to even advise of what you can have or options, they just stood behind a desk and did not move at all. went and asked for a white tublar single bed base, said i thought it was a blanko. I had the brand wrong it was a gecko. the guy behind the counter was just a smart ass and just couldn't stop telling me they don't do blanko. even after saying there was one out the back of the shop and telling him exactly what it was i was after he just wanted to be an idiot and dictate to me it was online only and they don't sell them. he did not even offer to have a look on the screen right in front of him. worst service ever and that guy should not be in sales. will never shop there again even if they are cheap, do your self a favor and shop at amart instead. Rudest staff i have ever met at the Gepps cross store.

This Company is pathetic..Do not buy online…3 months
Did not receive my order . The store is only 5 kilometres from my home…No Customer Service. At all .Trying to get a refund is pathetic.

Bought 7 sets of ceiling lights online from FantasticFurniture. They arrived fairly swiftly and without issue, and the product is great! A fraction of the price of very similar items from other major suppliers and seem to be good quality.

I was hesitate to buy from them because of the other bad reviews here, but I couldn't fault my experience (maybe I was lucky).

If I could leave zero I would, but there is no option for this, I ordered a ruby one seater lounge chair and was told 6 weeks, this time has passed so I call the store to follow up,I’m now advised 15 weeks, I ask to escalate and was told I was not able to complain or escalate this matter. I’m appalled that it has come to this….if I was told originally this length of time I would not have ordered. Atrocious.

I order a dinner setting and bar stools back in early April 2022 and they took my money for this order. It is now end of October and still no order. It said online 12 weeks wait....... clearly that is misleading the customers. I get told my order was getting delivered today and I took the day off work to wait for this delivery. I am a small business owner and have lost a days income waiting on this deliver to receive a text message saying "your delivery has been cancelled sorry for the inconvenience" no phone call, no reason, no rescheduling of deliver. This company is disgusting!!! Buyers beware they are happy to take your money but you will NOT receive your deliver when they state. Go to another furniture shop.

Ordered drake sofas took 12 weeks then not very comfortable reordered Hamptons 1, 2 and 3 seater with chaise still took another 12 weeks then wrong one turned up so went back reordered still another10 weeks , but in the meantime took me 7 weeks to get a refund from the first order had to speak to so many who had no idea, appalling service, finally got money back and new sofa, but would never order from them again,,,kim

It's their delivery company which is extremely bad - AVOID Hunter Express as all costs.
Supposed to keep you up to date re progress, supposed to advise when delivery due, supposed to leave note if not home so can arrange a time.
Did ZERO (one email at start saying item picked up in Melbourne - I'm in Brisbane)
Dumped item on front patio.
I can't move it; they refuse to come & rectify, agro, deny their problem.
Fantastic Furniture going out of their way to assist & get it inside.

I want to give a 0 star but there is no such option. I ordered on 7th Sept and I was waiting at home full 2days on 13th and 15th both date they were expected. And I requested the refund and they say they cannot refund until the supplier response and they cannot reach the supplier. I didn't even know that this item is from a supplier. Never buy a 'online exclusive' items which are made and delivered by some lousy suppliers.