This website is a scam dressed up as a subscription model. In short, FABKIDS forces you to log in monthly to avoid being billed a 50$ subscription fee. Should you forget to log in monthly, you'll be... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
So I use to like fab kids so my daughter loves them but I have only received 2 products out 4 and was suppose to get a refund. Everything i call i have gotten a different story on what's going on with... Mehr ansehen
I absolutely love fabkids.com!!!!! The $5 shoes are absolutely amazing deals‼️‼️‼️‼️‼️ It makes it easier for me as a parent that's not working and hasn't worked in a while to purchase my child a grea... Mehr ansehen
Unternehmen hat geantwortet
The navigation allowed me to look at and review my items with ease. I just didn't like having a time limit, because of it, I had to hurry and select some items, therefore not being able to look at wha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Started by a team of parents including mom and actress Christina Applegate, FabKids was founded to empower kids to express their individuality through personalized fashions- while revilutionizing the shopping experience for mom by delivering high-quality, reasonably priced, fresh style in just 'one-click.'
Kontaktinformationen
Vereinigte Staaten
- 855-FAB-KIDS
- fabkids.com
3,0
Akzeptabel
12.983 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 27 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The products are definitely worth the…
The products are definitely worth the price
5. Dezember 2024
Bewertung ohne vorherige Einladung
The customer service!!
12. August 2024
Bewertung ohne vorherige Einladung
Shipping is just terrible
Shipping is just terrible. They lost my order twice. And the shipping company is not responsive so you have to hound them to get an update. Not a great experience. After I use my credits I won't be ordering again.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Jennifer,
We understand your frustration with the shipping issues you've experienced, including the lost orders and lack of responsiveness from the shipping company. It's incredibly frustrating to have your order lost and to have difficulty getting updates. We apologize for the inconvenience and the negative experience you've had. We'll investigate this incident to understand how these errors occurred and work to improve our shipping processes and communication with our shipping partners. We'll also explore ways to enhance our communication with members regarding shipping updates and provide more support during these situations. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
I dislike the VIP credit on sale items
I dislike the VIP credit because its cheating. you pair 2 items that cost 12 dollars each but pair them as 59 dollars plus and say its a bundle. that's not right
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Janice,
Thank you for reaching out and sharing your thoughts with us. We truly appreciate your feedback, and we're sorry to hear that you feel frustrated with the VIP credit and the bundling process. We understand how the pricing structure might seem confusing or unfair, especially when the value of individual items doesn’t match the bundled price. We're here to help address your concern as quickly as possible, so we’ll send you a private message now.
Best,
Allison
It is ridiculous that I pay $50 a month…
It is ridiculous that I pay $50 a month for a credit and then have to pay extra tax and shipping in order to use my credit
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Kat,
I'm sorry to hear about your dissatisfaction with our VIP membership and the additional tax and shipping charge. We strive to provide value and transparency to all our members, and I understand how frustrating it can be. Your feedback is important to us, as is your satisfaction. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
I placed an order with FabKids for…
I placed an order with FabKids for shoes and boots my kids were excited to receive for the winter. Initially, I got an email saying my order was on the way, but a week later, I received emails stating my "returns" had been processed—despite never returning anything! Confused, I contacted customer service and was told my order was somehow returned to the warehouse. When I asked them to resend the items, they informed me that everything I ordered was now out of stock.
This was my first experience shopping with FabKids, and it will definitely be my last. The whole process was frustrating and disappointing, and my kids were left without the items they were looking forward to. I cannot recommend FabKids based on this experience.
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Wynee,
We are so sorry to hear about the frustrating experience you had with your recent FabKids order. We understand how disappointing it is to have an order go wrong, especially when your kids are looking forward to the new shoes and boots. It sounds like there was a mix-up with your order, and we sincerely apologize for the inconvenience and disappointment this caused. We are reviewing our order processing and communication procedures to ensure that this doesn't happen again. We value your feedback and are committed to providing a positive shopping experience for all our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Perfect don’t change anything
Perfect don’t change anything
23. November 2024
Bewertung ohne vorherige Einladung
Scammers
They mislead clients by not clearly stating that becoming a VIP member incurs a $49.95 monthly fee. I never authorized this charge, and I had to file a claim to get a refund for October and November, which had been taken from my PayPal account. If you’ve purchased anything from them, be sure to delete your account and remove your billing information to avoid future issues. Avoid using them in the future.
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Elisa,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. Rest assured that we are taking this seriously. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
I did not join any vip club do not…
I did not join any vip club do not charge my credit card. Your site is very confusing
7. November 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Blizzard,
It is with great regret that we received your feedback regarding the VIP program. It sounds frustrating to deal with unexpected charges, especially when the website is difficult to navigate. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Terrible company that does not give an…
Terrible company that does not give an eff about their clients. Originally I agreed to being charged quarterly (not monthly!!) For a seasonal box. They changed it to monthly without consent and after spending at least 1k they were terrible to me when I asked if some points could be given back. HATE this company
7. November 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Sophia,
We understand your frustration and sincerely apologize for the inconvenience you've experienced. It sounds like there was a misunderstanding about how your membership were handled, particularly when you inquired about a possible adjustment with your points. We value our members and strive to provide a positive experience. We will review your account details and investigate your membership. We're committed to ensuring our communication and policies are clear and transparent. Thank you for bringing this to our attention, and we appreciate your feedback as we work to improve our services. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
The exchange was very easy
The exchange was very easy. Just dropped it off at staples. The clothes are true to size, I ordered up the first time and had to return. Good quality shoes.
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Rockenyia,
Thank you so much for your wonderful feedback! We’re so glad that your exchange process was so smooth and easy for you. It’s great to know that dropping it off at Staples was a convenient option and that the entire return process was hassle-free. We always strive to make returns and exchanges as simple and efficient as possible, and we’re happy that this was the case for you.
Best,
Allison
Terrible experience
Terrible experience called within a minute of placing my order. I hit the wrong thing. Did not want it. I was to be refunded the $32. And the 4999 membership thing told me. I would. It's been 2 weeks. I still haven't received it. I called back. Talk to another gentleman on Friday. He said it would be there today. I looked again. No refund, I have no merchandise. Don't have a membership with um and none of my money was refunded. It's unreal, but they took my money before. I even got off the phone. Or before I even so I hit place.My bank account was divided but they can't refund my money.That's like $90.That is ridiculous and uncalled for I just found a dispute with my bank because I had got an email scene that my money would be back and I still do not have any of my money put back in my account
18. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Shelly,
We truly apologize for your experience regarding your refund. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Lia
Antwort von FabKids
Hi Helen,
Thank you for your feedback! We’re glad to hear that you found our website easy to navigate. Making your shopping experience smooth and enjoyable is a top priority for us. We look forward to serving you again and providing you with more great experiences in the future!
Best,
Kim
This site was so easy to look and…
This site was so easy to look and purchase 4 pair of shoes.
25. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hi Agnes,
Thank you for your wonderful feedback! We’re glad to hear that you found our site easy to navigate and that you successfully purchased four pairs of shoes. Your satisfaction is our priority, and it’s great to know we made your shopping experience enjoyable. Thank you for choosing us, and we look forward to serving you again soon!
Best,
Kim
Clothes are too cute
Clothes are too cute! Shipping was good. No problems at all
18. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Maxine,
I’m glad to hear that you had a positive experience with your order! It’s always great when the clothes meet your expectations and the shipping goes smoothly. Rest assured that we will continue providing unique and new styles for members like you. We hope you have a pleasant day.
Best,
Lia
Fraudulent charges after asking to stop
Got 3 pairs of shoes that all broke in a week. Next thing i knew i was charge a monthly subscription fee! Was on chat for over an hour saying over 37 times cancel the subscription. They wouldn't listen!! Reporting this company!
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Amanda,
We're sorry to hear about the issues you've encountered with your recent orders and the difficulties you've faced in canceling your VIP membership. We understand how frustrating it is to deal with broken products and ongoing charges despite your requests to stop. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
IT'S A SCAM!
IT'S A SCAM!! DO NOT BUY FROM THEM!!!!
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Olivia,
We're sorry to hear that you feel this way about your experience. We understand how concerning it is to feel like you’ve encountered a scam, and your feedback is important to us. We value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
I don't recommend it, I didn't receive it
I don't recommend it because I've been waiting for my products for two months and still nothing until today I haven't received it!😔😔
28. August 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Daniele,
We're sorry to hear about the delay in receiving your products. We understand how disappointing it can be to wait for an order, especially for such an extended period. We want to ensure that your concerns are addressed appropriately. Your satisfaction is important to us, and we’re here to help resolve this issue. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
LOVE fab kids
LOVE fab kids! Makes living in a rural places easy to shop and quick deliver
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Corrinne,
Thank you so much for sharing your thoughts with us! We’re pleased to hear that you love FabKids and that our service makes shopping convenient for you, especially while living in a rural area. Providing a seamless shopping experience and quick delivery is something we strive for, and it’s great to know that we’re meeting your needs.
Best,
Allison
I enrolled in the VIP membership with a…
I enrolled in the VIP membership with a thought that I would be charged only once. Next thing I know, I'm being charged 50.00 monthly. Do do get caught up in this scam of a company.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FabKids
Hello Darian,
We truly apologize for your experience regarding the VIP membership. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Lia
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