The individual performing the exam was extremely nice and friendly. Keeping others engaged and explained thing as the exam was performed. However, when the glasses arrived, I noticed the lens for the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Mehr ansehen
Unternehmen hat geantwortet
I had a little mix up with my glasses being sent to my work address instead of my home. After resolving that issue, my glasses arrived a few days later. Extremely satisfied 😌
Unternehmen hat geantwortet
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Gut
10.214 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Service was excelent
Service was excelent. Ordered arrived within the indicated timeframe.
23. September 2026
Antwort von Eyelation Technologies Inc.
Hello Juan,
We are so glad to hear that you had an excellent service experience and that your package arrived right on schedule. Thank you so much for sharing your wonderful feedback with us!
-Team Eyelation
It was very easy to order my shoes and…
It was very easy to order my shoes and safety glasses. The only thing that I could complaint about is that I don't remember seeing anywhere what my allowance was for neither shoes or safety glasses and because I wasn't sure of the benefit amount I order the least expensive just to make sure I was going to be OK when I placed my order and during orientation I don't remember anyone telling us the amount or even how to get those benefits. I got the information from one of my co workers on how do it but he didn't know if there was a set amount granted or not.
5. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Mary,
We are happy to hear that placing your order for your footwear and protective eyewear was a seamless process for you. Thank you for taking the time to share your feedback with us and for awarding our service a five-star rating. We completely understand how helpful it would have been to have clear visibility regarding your specific benefit allowance prior to completing your purchase. It is important to know your exact coverage details so you can select the items that best suit your needs without any uncertainty. We appreciate you bringing this communication gap during your onboarding process to our attention. Our team is actively reviewing how program details and coverage limits are shared with new team members so that this information is easily accessible from the very beginning. Your input helps us refine our processes and improve the experience for everyone. We hope you enjoy your new gear, and we look forward to assisting you again in the future.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Ricky,
We are glad you enjoyed your experience with our team. Thank you for your feedback regarding our support.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Haley,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
I didn't receive what i orderd.
23. September 2026
Antwort von Eyelation Technologies Inc.
Hello William,
We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you.
We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Sergio,
We are so glad to hear that your new eyewear provides a comfortable fit and crystal-clear vision. Thank you for sharing your positive feedback with us!
-Team Eyelation
Good and fast service
24. September 2026
Antwort von Eyelation Technologies Inc.
Hello Javier,
Thank you so much for the great review. We are delighted to hear that you experienced prompt and quality service with us, and we hope you love your new safety glasses.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hola Juan,
Gracias por tu reseña del producto; siempre es un pla
recibir comentarios positivos. Esperamos que estés disfrutando de tus nuevas gafas de seguridad.
—Equipo Eyelation
Antwort von Eyelation Technologies Inc.
hello Robert,
Thank you for the review. We are glad you enjoyed our great prices and easy process. We hope your new glasses work well for you!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Aaron,
We are delighted to hear that the ordering process was smooth and that you are thoroughly enjoying your new eyewear. Thank you for sharing your positive experience with us!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Olympia,
We are glad you enjoyed your experience with our fast delivery service. Thank you for your review. We hope you enjoy your new safety eyewear!
-Team Eyelation
thnaks schneider for bring Eyelation
thnaks schneider for bring Eyelation, great Job
25. September 2026
Antwort von Eyelation Technologies Inc.
Hello Lenin,
We are thrilled to hear about your positive experience and appreciate you taking the time to share your feedback. It is wonderful to know that you are enjoying the service provided.
-Team Eyelation
Extremely disappointing experience
Extremely disappointing experience. I waited two weeks to receive my prescription safety glasses, only to find that they were made with the wrong prescription. Because of this error, the glasses were completely unusable and I was unable to wear them to safely perform my job.
For a product that is specifically required for workplace safety, this level of quality control is unacceptable. I now have to deal with the return and replacement process and wait even longer because of a mistake that should have been caught before the glasses were shipped.
After the long wait and the impact this has had on my ability to perform my job, I cannot recommend this service.
25. September 2026
Antwort von Eyelation Technologies Inc.
Hello Sergio,
We are so sorry to hear that you are having vision issues with your new glasses. It appears you have taken advantage of our 30 day remake policy and a member of our team is working with you to resolve the issue. The prescription provided was handwritten and extremely hard to read. We are working to get you corrected glasses to you.
-Team Eyelation
Thank you for the great service!
Thank you for the great service!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Eyelation Technologies Inc.
Hello Lisa,
We are so glad to hear that you had a wonderful experience with our team. Thank you very much for taking the time to share your positive feedback with us; we truly appreciate your support.
-Team Eyelation
Easy portal to make the order.
30. September 2026
Antwort von Eyelation Technologies Inc.
Hello Mariel,
Thank you for your review. We are so glad to hear that you found our ordering portal simple and convenient to use. We hope you enjoy your new safety eyewear!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello David,
We appreciate the 5 stars! Making your experience seamless and easy is what we strive for. Thanks for choosing us!
-Team Eyelation
Sylvia was amazing
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I was able to send my new prescription directly to her so she could compete my order. Best customer service ever.
24. September 2026
Antwort von Eyelation Technologies Inc.
Hello Penelope,
Thank you so much for taking the time to share your 5-star review! We are absolutely thrilled to hear how our team member went above and beyond to catch the issue with your paperwork and help you update it seamlessly. Providing attentive and helpful support to ensure your order is completed smoothly is always our top priority. We truly appreciate your kind feedback and your business!
-Team Eyelation
Did not receive glasses
Did not receive glasses. Says it was delivered but It wasn't
29. September 2026
Antwort von Eyelation Technologies Inc.
Hello Shane,
Your glasses were delivered on 10/03. A member of our customer service team will email the address it was delivered to.
-Team Eyelation
my glasses were completely blurry i…
my glasses were completely blurry i cannot wear them at all , so i still dont have safety glasses.
8. September 2026
Antwort von Eyelation Technologies Inc.
Hello Chay,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Disappointing Help.
Called Customer Service to asked a hen to expect shipment, as ev we yone else I work with had received their order. Service Rep said she would send a text once she learned of the status of safety glasses, from the lab. She called, the next day while I was at work, but failed to leave a voice mail.....never sent a text. One week later I get an e-mail stating my package had shipped. Gave me a "tracking number" but tracking number was not loaded (said no status).
3. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Steve,
Your order was delivered on 10/07. When you called the package might not have been picked up by the carrier yet. A label had been created and flipped the order to shipped. When customer service looked it up and gave you tracking info it might not have updated yet. Until the carrier scans it, it won't show information. We are sorry, we should have explained that to you. We do hope your glasses work well for you.
-Team Eyelation
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.