The individual performing the exam was extremely nice and friendly. Keeping others engaged and explained thing as the exam was performed. However, when the glasses arrived, I noticed the lens for the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Mehr ansehen
Unternehmen hat geantwortet
I had a little mix up with my glasses being sent to my work address instead of my home. After resolving that issue, my glasses arrived a few days later. Extremely satisfied 😌
Unternehmen hat geantwortet
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Gut
10.215 Bewertungen
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Das haben sich andere Leute angesehen
Antwort von Eyelation Technologies Inc.
Hello Marcelo,
We are so glad to hear that you enjoyed our customer care, wide selection of eyewear, and expert guidance. Thank you for taking the time to share your wonderful feedback with us!
-Team Eyelation
The site wouldn't let me upload either…
The site wouldn't let me upload either my prescription or the picture you wanted. I had to have our head of safety figure out how to complete it. Honestly if I could rate lower I would!!!
2. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Clayton,
Thank you for your feedback. We are sorry you found our site difficult to use. We are glad you could obtain help to get you order completed. We hope your glasses work well for you.
-Team Eyelation
Dissapointed..
Dissapointed... Delayed processing and delivery already 1 mo and 15 days but have not yet receive my order. Poor service.
30. September 2026
Antwort von Eyelation Technologies Inc.
Hello Julius,
Thank you for your feedback. We apologize for the delay and any inconvenience. Unfortunately sometimes our frames go on backorder causing delays. Your glasses have been shipped. We hope your glasses work well for you.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Jim,
We are glad you enjoyed your experience with our clear, affordable eyewear.
-Team Eyelation
From where the rubber meets the road
What you guys said, you guys did. No B.S. From the 1st time I put on these glasses they seemed perfect. I'm looking forward in seeing how the hold up day to day. Great glasses...Great service. Thanks.
25. September 2026
Antwort von Eyelation Technologies Inc.
Hello Ron,
We are thrilled to hear that your new eyewear exceeded your expectations right out of the box. Thank you for trusting us with your vision needs, and we are confident your pair will continue to serve you well every single day.
-Team Eyelation
Eyelation service
Person doing the ordering & supplying the information was very personable. Friendly service. Worked me in when my employer missed getting my name on the list.
23. September 2026
Antwort von Eyelation Technologies Inc.
Hello Nancy,
We're so glad to hear that the person assisting you was personable and provided friendly service. It's wonderful that they were able to help you even when your name wasn't on the list.
-Team Eyelation
it was a good experience
29. September 2026
Antwort von Eyelation Technologies Inc.
Hello Sheila,
We're so glad to hear that you had a good experience with us! We appreciate you taking the time to share your positive feedback.
-Team Eyelation
Not bad, not great
I liked the ease of getting a prescription and the quality. These are my first pair of glasses and I appreciate that they qualify as safety glasses. I didn't like how the initial glasses I got warped and the process to get my benefits renewed was held off for a bit. I'm excited for my new pair to arrive so the headaches can go away again.
30. September 2026
Antwort von Eyelation Technologies Inc.
Hello Irwin,
We appreciate you sharing your feedback regarding your recent experience. We are pleased to hear that you found the prescription process easy and are satisfied with the quality and safety features of your first pair of glasses. We understand your frustration with the initial warping and the delay in renewing your benefits. We are actively working to improve these processes. We are confident your new pair will provide the comfort you need.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Angela,
We are sorry to hear you had a bad experience. It appears your order, along with several others, were included in a transmission error to our lab and had to be resubmitted. We did inform you along the way as requested in your file. Again, we do apologize for the delay. Your glasses have shipped. We hope they work well for you.
-Team Eyelation
I thought that the experience was good…
I thought that the experience was good because if there was a problem with the prescription I was given a call and we talked it through.
1. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Donna,
We're so pleased to hear that we were able to effectively communicate and resolve any issues with your prescription. We always aim to provide clear and helpful support, and your feedback is greatly appreciated!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Calvin,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Polite and professional
The girl who was sent at our job site was very nice. Even though I was the last one seen and was expecting low energy, she was very polite and and professional.
23. September 2026
Antwort von Eyelation Technologies Inc.
Hello Jorge,
We are so glad to hear that our representative was polite and professional, even at the end of a long day. Thank you for sharing your positive experience.
-Team Eyelation
Quick and efficient.
30. September 2026
Antwort von Eyelation Technologies Inc.
HelloJohn,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
The tech was very informative and nice
The tech was very informative and nice. The only thing is he said that he would email my new prescription so I can get new glasses for outside of work and I have not received it yet. Could you please get it sent to me ASAP?
23. September 2026
Antwort von Eyelation Technologies Inc.
Hello Terra,
We're happy to hear our tech was informative and pleasant. We sincerely apologize for the delay in sending your prescription. We understand the importance of receiving it promptly for your new glasses. An email was just sent to you with your prescription attached.
-Team Eyelation
Glasses didn't get ordered
Glasses didn't get ordered. Been over a month and nothing. Terrible experience.
29. September 2026
Antwort von Eyelation Technologies Inc.
Hello Tom,
We apologize for the delay. Your order, along with several others, had to be retransmitted to our lab. Your glasses were ordered and shipped 3 days ago. We hope they work well for you.
-Team Eyelation
Quite the hassle to order glasses
Quite the hassle to order glasses. Multiple phone calls to get my questions answered on prism and bifocal issues. I haven't received my glasses yet so I will see how they work. your website is not very intuitive. I had to call to figure out how to see what prescription I had on file.
30. September 2026
Antwort von Eyelation Technologies Inc.
Hello Brian,
We are sorry to hear you had trouble ordering. Prism lenses are a special order item. We want to be sure they are done accurately. You ordered on 09/18. Your glasses are in transit and should be delivered ASAP. We hope they work well for you.
placed order august 19th as of 9/29/26…
placed order august 19th as of 9/29/26 still no safety glasses.
29. September 2026
Antwort von Eyelation Technologies Inc.
Hello Tom,
We apologize for the delay. Your order, along with several others, had to be retransmitted to our lab. Your glasses were shipped 3 days ago. We hope they work well for you.
-Team Eyelation
Service and professionalism.
23. September 2026
Antwort von Eyelation Technologies Inc.
Hello Ronald,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Mi experiencia fue excelente
Mi experiencia fue excelente, muy bien todo en la página para escoger y tramitar los lentes necesarios para el trabajo
15. September 2026
Antwort von Eyelation Technologies Inc.
Hola Beatriz,
Gracias por tu reseña del producto; siempre es un pla
recibir comentarios positivos. Esperamos que estés disfrutando de tus nuevas gafas de seguridad.
—Equipo Eyelation
Antwort von Eyelation Technologies Inc.
Hello Thomas,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
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