Euroluggage Delivery Bewertungen 438

A smooth journey from picking up the parcel in France to delivering it in the UK. Efficient, reliable with right level of communication

Initial contact was fine, but when it came to filling in the online form stating the contents, flight case contains sports equipment was not an option. The only close option was suitcase but the form wouldn’t submit without me listing at least 1 item of clothing which I hadn’t packed in that case. The auto email came through with the packing labels instantly. I had the intention to print the return labels before leaving home, knowing that I wouldn’t have access to a printer whilst away, but despite several attempts, the auto email didn’t arrive and it required a phone call to customer service for them to forward me the label. The day before Pickup was due I received an email stating the case would be collected the following day which it duly was. At my destination my case was waiting for me, but was damaged, the hard shell having been cracked. I immediately emailed the company with a photo of the damage but 14 days latter still haven’t received a reply. For the return, no email was received advising of the pickup and it took another phone call to customer service to ensure that it was on the list for collection. It arrived home within the 7 day time limit.
Overall there was far more stress involved than was necessary, and still no resolution for the damage caused.

Very professional and the service is quick.

Luggage delivered with no problems. Staff are helpful and friendly.

Khrystyna went out of her way to assist and delivery was perfect…Brugge to London inn24 hours.

Great service.

Very easy to use. The DHL person came and picked my luggages from my flat in London, and then I received them in Paris.

Luggage arrived on time but was damaged. One the wheels was broken off. It was a brand new suitcase just purchased to ship our extra clothing.
We will need to purchase a new one before we can board our ship for trip.

Easy to book online, service fairly quick. Took 3 days to get luggages delivered to the location.

Should mention when ordering that labels must be printed rather than after placing the order.

The service is expensive and you need to stay home a full day from 9am to 5pm on the day of collection, and then again on the day of the delivery as Eurostar cannot give you a 2h range time slot.
You cannot schedule the day of delivery once luggages have been picked up either, it has to be +2 days and it cannot be +3 days. Also, despite them committing to +2 days they would all of a sudden call you at +1 day to let you know the DHL driver is actually in front of your door with your pieces of luggage.
A proper mess if you planned things according to the initial schedule.

Great customer service. Fast and efficient door to door delivery

The times of delivery were not very clear, and the bag came very dirty and scratched. Though I was very happy with the opportunity of a delivery from home to home. Thank you

Excellent service, super reliable and on time.

Excellent service; luggage picked up and delivered on schedule.
Thank you.

I could not have had a better service Delivery was ahead of time .thank you

Good service, would recommend.