Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Mehr ansehen
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Mehr ansehen
Unternehmen hat geantwortet
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsausrüstungsgeschäft
- Fachhandel für Einbruchalarmsysteme
- Eisenwarenhandel
- Baumarkt
- Schlösseranbieter
- Anbieter von Sicherheitssystemen
Über ERA Protect
Vom Unternehmen geschrieben
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Vom Unternehmen geschrieben
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Kontaktinformationen
Valiant Way, Coven, WV9 5GB, Wolverhampton, Vereinigtes Königreich
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to install
Easy to install, very quick to sync all the items in the kit. Really pleased how well it went.
Updated my subscription plan for…
Updated my subscription plan for security alarm system. Very easy to complete online and received activation code promptly. All sorted with no fuss.
Delivery on time no probs driver was…
Delivery on time no probs driver was very polite and helpful
Poor software and after sale technical support
Poor quality and after-saley technical support. The software has a lot of problems, I called and left my query for a week already, and have not got a response so far. Very unreliable. I would not rec
Definitely a Game of Two Halves
My ERA MyGuard5 alarm controller failed after ten years service. I contacted ERA hoping to find a replacement, to be told the model had been superceded by ERA Protect hub, but all the components I had would work with the new controller. I placed an order which was delivered the next day. When trying set up it was clear the old components would not work. A further call to ERA confirmed this but allowed me to create a new system with a limited number of components.
The primary information was not correct and I finished up having to acquire more new sensors than I planned. However the delivery service was excellent and the latter advice was very useful. I am happy with what I now have but sad it took too much effort to achieve a fully working and comprehensive system. The app is good and clearly still being developed which should lead to enhancements in the future.
Sold bogus product by Screwfix your…
Sold bogus product by Screwfix your team were very helpful and as a result got full refund.
Excellent service.
Delivery all very efficiently handled…
Delivery all very efficiently handled thank you, as was my query on checking the correct battery was ordered.
After purchasing premium cover it did…
After purchasing premium cover it did not appear in my account but was sorted quickly.
Just say oops something has gone wrong…
Just say oops something has gone wrong when I try to set it up...
Upgrade from wireless to App control
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs, other then again triggering them. Value for money against other App controlled systems, very good.
Overall good some slight glitches which…
Overall good some slight glitches which got sorted
Was having problems with one of our…
Was having problems with one of our detectors. After speaking to an advisor he suggested trying a certain course of action.
When this did not resolve the problem a new PIR was sent to us. This has now been installed.
Siren glitch
Ordered replacement battery for active siren & dispatched quickly but when undertaking task found existing battery was actually still usable even though the internal lights had faded badly ? process of disconnecting lead had somehow reactivated component ?
Excellent
Not sure which particular experience you are asking about, but they have all been excellent.
I really recommend the help I have received
I cannot recommend the help I have received from ERA enough. Being an oldie I have just gone from using an android phone to an Apple and wanted to transfer the ERA protect app to the ERA smart home app. I spoke to a guy called Kaush and he patiently helped me through every stage.
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








