Not a reliable company. Were with them for a year and when we first went into contract they changed our bill package price multiple times before agreeing after going back and fourth for two weeks. W... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Designed to exploit the fact students will not know the actual price of bills. Received marketing communications stating they had a “great new price”. Said price was over 50% higher than our average... Mehr ansehen
Unternehmen hat geantwortet
I highly recommend Epic Utilities. Their service is reliable, hassle-free and takes the stress out of splitting utility bills with housemates. With our own direct debits setup every month, you don’t h... Mehr ansehen
Excellent customer service - really pleased. Had an issue with an external company who set up an account in my name and told me I had not been paying bills when I was signed up with Epic Utilities. Ep... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bundle & save on unlimited student bills. All your bills—energy, water, broadband & more—in one simple payment. No hidden fees, no stress, and save up to 15% when you bundle.
Kontaktinformationen
11 Kings Park Road, SO15 2AT, Southampton, Vereinigtes Königreich
- hello@epicstudentbills.co.uk
- epicutilities.co.uk
3,5
Akzeptabel
39 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
The Epic Team have been super helpful
The Epic Team have been super helpful even when my address could not be accessed! I would receive emails quickly after sending them, and the team have been very reassuring - I cannot fault them. I have used Epic in the past and I have had no issues at all! This is my second time opting in for Epic - best price I have seen compared to other utility companies!
17. März 2025
Antwort von Epic Student Bills
Hi Nova,
Thank you for your amazing review! We're so glad to hear our team was helpful and that you’ve had a great experience with Epic. It means a lot to us that you've chosen us again and found our prices the best out there.
We really appreciate your support, and we’re always here if you need anything.
Thanks again!
Epic Team
Underhanded and unprofessional
They backdated our contract to say it started before we had even contacted them to scam us out of our cooling off period. They switched our energy supplier without consent to try and falsify an exit fee when we told them we wanted to leave. Their conduct has been so unprofessional and underhanded, i would not suggest them to anyone. If you do go with them, know they will make it as difficult as possible to leave.
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von Epic Student Bills
Hi Beverleigh,
Thank you for your review. We wish to clarify the situation and provide factual details regarding your concerns.
The contract start date was initially requested for 28 August 2024 by the lead tenant. However, on 27 August 2024, the lead tenant asked us to move the start date to 16 August 2024 at the landlord’s request, and we promptly amended the contract and provided the updated version on the same day. The lead tenant supplied all necessary details for the group, and we received no further communication indicating that the start date needed to be changed after the bills package confirmation was sent to the group via email.
With regard to the cooling-off period, our terms and conditions specify that this begins on the date the package was approved, which was 29 August 2024. Section 8.1.1 and 8.1.2 of our package terms (a link to these are available in your contract) outline that the cooling-off period lasts 14 days from the approval date. Since the requested start date was 16 August 2024, which precedes the beginning of the cooling-off period, the relevant terms apply. The claim that the contract was backdated to affect the cooling-off period is therefore incorrect.
Regarding the energy supplier switch, the process was initiated on 4 September 2024 and confirmed on 8 September 2024, before you called on 9 September. This switch was made in accordance with Section 4.4 of our terms and conditions, which allows us to change suppliers on your behalf, provided this does not result in an increase to the fixed charge. The switch was not carried out to incur an exit fee, and we followed the standard process for managing utilities for the group.
You replied to us on 10 September 2024 to request a cancellation. Prior to this, no official request had been made by the group to cancel the package. As this is a shared bills package, we need confirmation from all members before proceeding with a cancellation to ensure that everyone in the group is in agreement. Following your request, we immediately began contacting suppliers on 11 September to confirm any applicable exit fees. This information will be shared with the group as soon as it is available.
We are committed to providing transparency and professionalism throughout this process, and we have responded to all emails promptly. At no point have we attempted to make it difficult to cancel the package; rather, we are following the necessary procedures to ensure all parties are fully informed and the cancellation is managed correctly.
Should you wish to discuss this matter further, please do not hesitate to reach out to us directly.
Kind regards,
Epic Student Bills Team
Wonderful company!
Absolutely wonderful customer service and super helpful! This was my friend and I’s first time using a bill company and Epic was amazing in helping us tailor our package. I would highly recommend!
29. August 2024
Bewertung ohne vorherige Einladung
Fantastic
These guys have been amazing. Recently moved into student housing and they have been super helpful in sorting out any mysterious bills or problems. Their customer service is truly amazing, they reply quickly and with plenty of advice/information that answers all questions we had. Would absolutely recommend them again.
12. August 2024
Bewertung ohne vorherige Einladung
Customer service is highly responsive…
Customer service is highly responsive and helpful. The system was really easy to set up. Prices were competitive and the entire service was very reliable throughout uni. Could not recommend a better all inclusive bills service for students.
5. August 2024
Bewertung ohne vorherige Einladung
Actually Unlimited!
Good service throughout. The only student bills service that I could find where the word “unlimited” actually meant unlimited. Dealing with them via email is easy and they respond in a timely manner. No issues with the service at all 5/5
21. Juni 2024
Bewertung ohne vorherige Einladung
Excellent service
Excellent service, a friendly approach, very fast replies to any question asked, and very reasonable prices. Highly recommended.
10. Oktober 2023
Antwort von Epic Student Bills
Hi there,
Thank you for the brilliant 5 star review! We really appreciate you taking the time to write to us!
Its great to hear you've been happy with our service and our prices. If there is anything further we can help you with then please do let us know!
All the best,
The Epic Team
Antwort von Epic Student Bills
Hi Louise,
Thanks for the fantastic review!
If there is anything else we can help you with do not hesitate to let us know.
All the best,
The Epic Team
Very good
Was quick to setup and they respond to queries through email quickly. They also have a good website that lets you see your package and upcoming / past bills
19. Februar 2024
Antwort von Epic Student Bills
Hi there,
Thanks for the great 5-star review! We're so pleased to hear your happy with our service and website.
If there is anything else we can help you with do not hesitate to let us know.
All the best,
The Epic Team
Just renewed our bills package with…
Just renewed our bills package with Epic for July. Definitely the best prices I’ve seen plus they’ve done a great job managing our bills so it was a no brainer! I’d definitely recommend Epic.
22. Januar 2024
Antwort von Epic Student Bills
Hi Nathan,
Thank you for taking the time to share your positive experience with Epic Utilities! We're delighted to hear that you found our prices competitive and that our bill management services have met your expectations. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service.
If you have any further feedback or questions, feel free to reach out. We appreciate your trust in Epic Utilities.
All the best,
The Epic Team
Great company to use!
Been using Epic for a while always good communication whenever there is an issue. Can’t thank Ben enough, after reporting problems with our internet he came to our house and set up a temporary solution. Very professional company can’t recommend enough!
18. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Epic Student Bills
Dear Isaac,
A big thank you for the 5-star review! We're delighted to hear about your positive experience with Epic, especially in terms of our communication and service. We're committed to providing top-notch support for our valued customers like you.
Ben is thrilled to have been able to assist with the internet issues at your house. It's all part of our dedication to ensuring a seamless experience for our customers. Your recommendation means a lot to us.
Should you ever need further assistance or have any questions, feel free to get in touch. We're here for you!
All the best,
The Epic Team
Very good and reliable company!
Been with the company for around 5 months now and they've been really great! we had issues with our property regarding a pay as you go meter and they fixed the issue by changing the meter to a normal one for free for us which was great! very good response times via email and the staff are all really friendly! This was the cheapest student billing option we could find too and Epic has been excellent!
18. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Epic Student Bills
Hi Gursimran,
Thanks for your lovely review! We're thrilled to know that you're pleased with our service, and it's fantastic to hear that we could help sort out the meter issue for you. Our team always strives to be quick and friendly, so your positive feedback is truly appreciated.
Thanks for joining us and for all the lovely feedback!
All the best,
The Epic Team
So far it’s been a really good…
So far it’s been a really good experience. Signed up for the 1st July this year and epic setup the gas, electric, water and broadband quickly and kept us informed along the way. Answered all of my questions quickly and the team are really helpful as well!
1. Juli 2023
Bewertung ohne vorherige Einladung
Fantastic service
Fantastic service, just moved into a property and used them as my provider for a two bed flat. Great, no complaints at all and seriously cheaper than the competition so it's a no brainer. If you mention their name to a competitor they'll try scare you by saying they're the new kid on the block but that's not stopped them from giving A* service and pricing.
7. August 2023
Bewertung ohne vorherige Einladung
I highly recommend Epic Utilities
I highly recommend Epic Utilities. Their service is reliable, hassle-free and takes the stress out of splitting utility bills with housemates. With our own direct debits setup every month, you don’t have to worry about chasing housemates for money. Their customer service is fantastic too, with friendly staff who respond quickly to any questions or issues you may have. If you’re moving into a student house especially with people you don’t know well, epic is definitely the way to go!!!
1. Mai 2023
Bewertung ohne vorherige Einladung
Great pricing and excellent service
Great pricing and excellent service! Just renewed our groups bills package for July with Epic and I’m very happy with my experience so far.
3. Mai 2023
Bewertung ohne vorherige Einladung
Prices are fair and simple
I researched several similar companies. What stood out was there open and honest approach. Prices are fair and simple to understand plus they always came back quickly with communication.
17. März 2023
Bewertung ohne vorherige Einladung
Recently got a quote with Epic for a…
Recently got a quote with Epic for a house we just secured. Great price, easy to use quote form and the team were really helpful with some questions I had
14. März 2023
Bewertung ohne vorherige Einladung
They set up a bills package without my…
They set up a bills package without my asking. I completed a quote so that I could compare the prices of different providers before deciding and instead they have set up a package for me. Now I don't know if I will have to use them because they have forced me into this.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Epic Student Bills
Hi Leah,
A member of the team earlier today apologised for this as there was a miscommunication on our part.
We added your package to our internal system so it was ready to be set up. However we haven't actually set up any suppliers. After your response we identified there was a miscommunication between the team and we confirmed this package would be cancelled and removed from our system.
We haven't forced you into any package as you are able to cancel up until you move-in. However this isn't the case as it was just a miscommunication on our part and we apologise for the inconvenience.
The Epic Team
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