Not a reliable company. Were with them for a year and when we first went into contract they changed our bill package price multiple times before agreeing after going back and fourth for two weeks. W... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Designed to exploit the fact students will not know the actual price of bills. Received marketing communications stating they had a “great new price”. Said price was over 50% higher than our average... Mehr ansehen
Unternehmen hat geantwortet
I highly recommend Epic Utilities. Their service is reliable, hassle-free and takes the stress out of splitting utility bills with housemates. With our own direct debits setup every month, you don’t h... Mehr ansehen
Excellent customer service - really pleased. Had an issue with an external company who set up an account in my name and told me I had not been paying bills when I was signed up with Epic Utilities. Ep... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bundle & save on unlimited student bills. All your bills—energy, water, broadband & more—in one simple payment. No hidden fees, no stress, and save up to 15% when you bundle.
Kontaktinformationen
11 Kings Park Road, SO15 2AT, Southampton, Vereinigtes Königreich
- hello@epicstudentbills.co.uk
- epicutilities.co.uk
3,5
Akzeptabel
39 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Not a reliable company
Not a reliable company. Were with them for a year and when we first went into contract they changed our bill package price multiple times before agreeing after going back and fourth for two weeks. Went to renew with them out of convenience, but again they took ages before stating that they wouldn’t renew because we used too much electricity on an unlimited electricity package!!
DO NOT RECOMMEND!!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Epic Student Bills
Hi Libby,
We’re sorry that you were disappointed with our decision, but we do need to correct some important points in your review.
We did not refuse to renew your package because you had “used too much electricity”. Your existing unlimited package was honoured for its full contractual period, and Epic continued to pay the relevant supplier charges throughout.
During the package, we had already contacted your group because the level of water usage at the property was significantly higher than expected and could potentially indicate a small or undetected leak, to which we received no response to. Although water lost through leaks would ordinarily fall outside the scope of our unlimited package terms, we nevertheless covered the supplier charges incurred under your existing package in this particular situation.
A renewal is a new fixed-price contract and is subject to a fresh review and approval. Once we received the final historic meter information requested from your group, we reviewed the actual supplier costs and circumstances of the property - including the potential leak - and decided that we were not prepared to offer a further fixed-price package for the new period.
That decision did not alter or restrict the unlimited cover you had already received under your previous contract.
We also do not believe it is fair to characterise the renewal as having been refused because we “took ages” to respond. The final information required to complete our review was received on Friday 11th September, and our decision was provided on Tuesday 15th September, within our stated 1-3 working day response period.
Kind regards,
Epic Team
Extortionate Price Quotes & Poor Offering
Designed to exploit the fact students will not know the actual price of bills. Received marketing communications stating they had a “great new price”. Said price was over 50% higher than our average annual bills cost, and had slower broadband included. This was for a 3 bedroom semi detached house that is poorly insulated, and so I suspect the markup is even higher on others.
Avoid this, and just spend an hour setting these all up yourself. Evidently a parasitic acting as a middle man where not required.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Epic Student Bills
Hello,
We’re unable to identify you as a customer or find a quote matching the details in this review.
We asked you through Trustpilot to provide more information so we could investigate, but no details were provided.
We are unable to investigate this matter further without the details previously requested.
Kind regards,
Epic Team
Quick correspondence by email and…
Quick correspondence by email and simple utilities set up, would prefer to have a mobile number to contact
21. Juli 2026
Antwort von Epic Student Bills
Hi Amber,
Thank you for your review! We're pleased to hear you found the utility setup process quick and straightforward. We also appreciate your feedback regarding having a contact number. Most queries can be resolved more quickly by email, but if a call is needed, we're always happy to give our customers a call. We wish you all the best for the future.
Kind regards,
Epic Team
Great Service
The company provided great service and smooth process throughout the tenancy, I just wished the prices were a little cheaper.
3. Juli 2026
Antwort von Epic Student Bills
Hi there,
Thank you for your review.
We’re really pleased to hear you found the service smooth throughout your tenancy. We also appreciate your feedback on pricing, we always try to keep our packages as fair and competitive as possible while making bills easier to manage.
Thanks again for choosing Epic Student Bills.
Kind regards,
Epic Team
Don’t.
We arranged our package with them in March 2025 and moved into the house in August 2026 to find there was no WiFi or hot water to start. After conversations they said they were unable to get the WiFi and that they would take it off our bill. Which should’ve taken it down to £50 a month from £78. And that we would get the first month free for the inconvenience. Throughout the year they changed the prices we were paying per month from between 60 and 80. And they then requested extra payments after our contract had expired and didn’t reimburse us for the WiFi expenses we had been paying for and not reviewed despite saying they would. Unbelievably hard to get in touch aswell and not helpful when you could either.
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Epic Student Bills
Hi Tom,
We’re sorry to hear you feel this way, but we do need to clarify a few points as the review does not reflect the package records.
When broadband could not be provided at the property, we removed the broadband element from the package and reduced the monthly price from £87.85 to £73.06 per person per month. The broadband charges for August and September were credited, and the October broadband charge was credited against the November invoice.
The later £73.06 monthly payments were therefore not the original broadband-inclusive price. They were the revised utilities-only package amount after broadband had been removed.
With regards to the July payment, this was not an additional charge for utilities after the package end date. The package cost was split into 12 instalments, with the final instalment due on 1 July.
We have replied to you directly by email with the breakdown and supporting contract notes. If there is a specific payment or credit you believe has not been accounted for, please reply to our email and we will review it further.
Kind regards,
Epic Team
Excellent customer service
Excellent customer service - really pleased. Had an issue with an external company who set up an account in my name and told me I had not been paying bills when I was signed up with Epic Utilities. Epic decided to take on my issue and completely sort it out for me, with nothing required from me. Beyond please, and I would recommend them to anybody. Really impressed.
6. Februar 2026
Antwort von Epic Student Bills
Hi Ankit,
Thank you so much for taking the time to share your experience, we really appreciate your kind words.
We’re delighted to hear that everything was resolved smoothly and that we could take the stress off your hands. Providing clear, reliable support is really important to us, so it’s great to know that came across.
Thanks again for the recommendation, it genuinely means a lot to the team.
Best wishes,
Epic Team
Good clarity
Had troubles with broadband, (unfortunately they only work with virgin which was unavailable for me) but customer service was great and was consistently clear with everything going on
20. Januar 2026
Antwort von Epic Student Bills
Hi Tom,
Thank you for taking the time to leave a review - we really appreciate it. We’re glad to hear everything was explained clearly and that our team was able to support you, even with the broadband limitations.
Best wishes,
Epic Team
Antwort von Epic Student Bills
Hi Olivia,
Thank you so much for your kind words! We really appreciate you taking the time to leave a review and are glad to hear our team has been helpful as always.
Best wishes,
Epic Team
Fast Useful Replies
Epic replies to any questions fast and efficiently, and are always happy to help
7. Oktober 2025
Antwort von Epic Student Bills
Hi Louise,
Thank you so much for your review, we really appreciate you taking the time to share your experience! We're so pleased to hear you’ve found our replies fast and helpful.
If you ever need anything else or have any further questions, we’re always happy to assist.
Best wishes,
Epic Team
makes splitting bills easy…
makes splitting bills easy and direct debit payments make it all go smoothly without stress to remind flatmates to pay, only bit of hassle with bills sent to door that should’ve been sorted.
8. August 2025
Antwort von Epic Student Bills
Hi Jada,
Thanks so much for your review, we’re really pleased to hear that splitting bills and payments has been made easier for you.
During the initial transition period, while we’re setting up accounts, third parties sometimes create accounts on your behalf which can conflict with our setup efforts. This did mean a bit of extra contact with suppliers, but we’ve now resolved everything and checked all accounts today, they’re set up correctly and fully up to date.
If you ever spot anything else or need a hand, just let us know and we’ll be straight on it.
Best wishes,
Epic Team
Antwort von Epic Student Bills
Hi Connor,
Thanks a lot for the great feedback! We’re so glad you’ve found our service super helpful and efficient, that’s exactly what we aim for.
If you ever need anything else, just give us a shout.
Best wishes,
Epic Team
Brilliant service!
Very straightforward process - even for those who are not tech- savvy like me.
Quick, friendly and helpful response and really helped payments going forward.
5. September 2025
Antwort von Epic Student Bills
Hi Louisa,
Thanks so much for your kind words! We’re really happy to hear you found the process straightforward and that we could make things easier with payments.
It’s great to know our quick and friendly support helped, we’re always here if you need a hand with anything else.
Best wishes,
Epic Team
Easy and reliable
A really good company had absolutely no issues, - had a hiccup with a water company sending us a bill but called and explained we were with epic and called epic and they sorted it out and there were no issues, easy and reliable
31. Juli 2025
Antwort von Epic Student Bills
Hi Sophie,
Thanks so much for your lovely review, we’re really pleased to hear you’ve found things easy and reliable with us.
We’ve made sure everything with your account has been fully resolved, and all payments are up to date with the suppliers now. If you ever need anything further, just let us know, we’re always happy to help.
Thanks again for being a valued customer!
Best wishes,
Epic Team
Antwort von Epic Student Bills
Hi Harlie,
Thanks so much for the kind words! We're glad we could help quickly and make things easy for you.
If you ever need anything else, just give us a shout.
Best wishes,
Epic Team
Problems with Customer Service
We have tried contacting them regarding the Wifi setup, as we have now had no Wifi since the start of our contract. We have also been receiving letters from local water company and TV licensing to setup, which should be covered in our bills contract from the start of our tenancy which was approved two months before our move in. There is no phone number to contact to have a direct conversation and now can't log into our accounts.
28. Juli 2025
Bewertung ohne vorherige Einladung
I had an excellent experience with Epic…
I had an excellent experience with Epic Student Bills. They were helpful and quick to contact with queries and provided a good quality level of service. Would definitely recommend
14. Juli 2025
Antwort von Epic Student Bills
Hi Katie,
Thank you so much for the lovely review! We're really pleased to hear you had such a positive experience and that our team was able to help quickly with your queries.
If you ever need anything in the future, feel free to get in touch, we're always happy to help.
Best wishes,
Epic Team
Antwort von Epic Student Bills
Hi Zack,
Thanks so much for the great review! We're really pleased to hear you had a positive experience and found our responses quick and helpful.
If there's anything else you ever need, feel free to reach out anytime.
Best,
Epic Team
Really quick to answer queries and…
Really quick to answer queries and help! Would recommend Epic Student Bills
16. April 2025
Antwort von Epic Student Bills
Hi Lauren,
Thanks so much for the lovely review! We're really happy to hear you found our team quick to help, that's exactly what we strive for.
If you ever need anything else, just drop us a message anytime.
Best,
Epic Team
Antwort von Epic Student Bills
Hi Eshaal,
Thanks so much for the great review! We're really glad to hear you found the service prompt and the price good, that's exactly what we aim for.
If you ever need anything else, we’re just a message away.
Best,
Epic Team
Epic Team is Epic!
Dealing with Epic has been... epic! I've yet to move into my new house however I decided to go with Epic as my student bills provider and they've been amazing so far.
Upon completing my application, Epic let me know the WiFi package I chose wasn't available at my place and offered to change me to a different provider at no extra cost, despite the package being a bit more expensive.
Epic has been really friendly and the whole process of setting up my bills has been super fast; also, their bill packages are defo the cheapest out there - I'd absolutely recommend! :)
18. März 2025
Antwort von Epic Student Bills
Hi there,
Thank you for your amazing review! We’re so glad to hear your experience with Epic has been, well… epic!
We always want to make things as smooth and stress-free as possible, so we’re happy we could sort out the broadband switch at no extra cost. It’s great to know you’ve found our team friendly and the setup process quick and easy.
We really appreciate your recommendation, and we’re here if you need anything. Wishing you the best in your new home!
Best,
Epic Team
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