Treatment is great Dr Matt knows his sh!t, these guys are legit for those that are unsure, my only peave is communication can be a little tricky at times bounce around emails(annoying), if you qualify... Mehr ansehen
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Das sagen Bewerter
The only consults I've had so far are the initial ones before the first supply is granted despite being subbed for 4 months. No blood test requests, no plan changes, no concern just radio silence exce... Mehr ansehen
Unternehmen hat geantwortet
Have been with Enhanced Men's Clinic for around 18 months, the service, communication and my treatment plan has been consistently excellent.Always get quick responses to any queries, have even thrown... Mehr ansehen
Process was simple and quicker than expected to get started. They keep you up to date and are quick to respond to emails. The treatment is more affordable than I thought it was going to be also. Sti... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We’re building a new standard in telehealth – science-backed, stigma-free, and led by Australian doctors you can trust.
Kontaktinformationen
100 Cubitt St Level 2 Unit 515, 3121, Cremorne, Australien
- support@hormn.com
- enhancedmensclinic.com.au
4,3
Hervorragend
711 Bewertungen
Hat 61 % seiner negativen Bewertungen beantwortet
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Avoid! Save your money and sanity and go to another provider.
Run, hide and avoid at all costs.
I’ve been a patient of Enhanced Men’s Clinic / Hormn for a couple of years now. They started off good, but have fallen off a cliff and I’d strongly recommend avoiding this company at all costs. Reasons outlined below.
1. Customer service is non-existent. They simply don’t read emails or messages, and have no means of other contact aside from “live messaging” which is not live unless you want to speak to AI. When someone does reply, they don’t read anything you’ve wrote and respond with generic information that doesn’t address anything you’ve raised.
2. Pricing is insane now. They have increased the cost of everything, and it’s now completely uncompetitive with other providers on the market, who actually respond to emails and calls, and are far less rigid with their processes.
3. Their technology is terrible. Nothing works. They migrated platforms, failed to communicate basic information the patients and then everything broke. I was treated like a brand new patient and had to start from zero context, all whilst having no medication due to the ridiculous delays in responses. This resulted in a gap in treatment, that I had to overcome by engaging a GP to dispense medication on a once off basis to maintain continuity. They were shocked at my experience and suggested staying away from these types of provides for this reason.
3. Prescriptions are completely illogical. They prescribe 10ml of 5000iu HCG, whilst acknowledging it is stable for one month, despite forcing roughly 10-12 months supply at a cost of almost $500. This is almost double what they used to prescribe, and means you throw away about 70% of the product before buying another massive vial which you can never use. Other clinics do not do this, and compound more reasonable volumes at a much lower cost.
4. They force you to use their expensive and rigid testing services, meaning that you don’t get the results for your own records, and you can’t save costs by getting your GP to refer you for the same tests, meaning another $200ish for tests that other providers will let you get via a doctor referral, despite the tests being identical.
All in all, save your time, money, sanity and patience and go with a different provider who actually cares about you and isn’t there to just gouge you for every cent you’re worth to them. I know there are many patients leaving them for the same reason, as confirmed by other providers who are inundated with calls from ex-HORMN patients who are leaving for the reasons I’ve described.
**Edit - the doctors are fantastic and I can’t fault them. They are only operating within the parameters they are given, and my experience whenever I have spoken to an actual practitioner has been exceptional **
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hey, thanks for the detailed feedback, great to hear the practitioners have been good.
Just in regards to some of your points. On communication - we sent three emails over two months before the migration, plus two more with step-by-step setup instructions. Possible they landed in spam.
On pricing - subscription rates haven't changed yet. We gave everyone advance notice months ahead. Resupply moved from $219 to $232.50 - the extra $13.50 covers needles and syringes now included. Previously it was a single bundled price with no breakdown, we've just itemised everything now.
On blood tests - these are privately billed through Healius with zero markup, and are actually cheaper than what we charged through iMedical. We require bloods through our portal because we need to ensure patients get the correct panels with nothing edited or omitted - that's a clinical decision. Your results are available directly in your portal for your own records.
On HCG - the 10ml/5000iu is the only size available from the compounding pharmacy. We don't control the formulation or volume, we'd offer a smaller option if one existed.
The new portal lets you book directly with your doctor anytime, see their notes, order repeats, and view blood results all in one place. That's a big upgrade from the old manual process, but we know these changes can take some time to get used to.
If there was a gap in your treatment during the migration, that's not good enough and we want to make it right. Email us at support@hormn.com and we'll sort it out.
Bad communication,Not responding to…
Bad communication,Not responding to emails or answering appropriate questions
17. Februar 2026
Antwort von Hormn
Hey, sorry to hear that, it's not the experience we want. Please email us at support@hormn.com and we'll get back to you within one business day.
Paid for blood tests through previous…
Paid for blood tests through previous system. After rebrand to Hormn, results can’t be used and I’m being asked to pay again. Unable to contact support or speak to a human. Very frustrating experience
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hey, sorry about the frustration. We paused blood test requests three weeks before the migration specifically to avoid this kind of situation. If you paid for tests through the old system during that window, please email us at support@hormn.com and we'll look into it and make it right.
Our support team is reachable at that address and we'll get back to you within one business day.
Average
The new system didn’t shoe my treatment plan the lady asked me to send my recipient because my treatment was not showing in the system
21. Februar 2026
Antwort von Hormn
Hey, sorry to hear, a small number of treatment plans needed to be manually carried across during the migration. If yours still isn't showing correctly, email us at support@hormn.com and we'll get it sorted for you.
Bankrupt and trapped
Whilst the TRT is a wonder and has absolutely improved my quality of life, this particular company is absolutely scamming clients by making extra charges mandatory.
Here are multiple examples: they have made it mandatory to buy injection kits with each prescription -I had been able to buy bulk syringes, needles, swabs and canisters for a whole year at a fraction of the cost. I was recommended to do this by one of their very nice and helpful nurses back when they were enhance men’s clinic. I don’t require their over priced injection kit but am forced to purchase it with each prescription renewal. I don’t care if they say it’s a matter of continuity and safety. I’m injecting my own ass so don’t make out like safety is your number one concern.
To provide a faster shipping experience there’s also a mandatory freight cost of $25.
The original subscription fee was $83 a month and will soon be $120 a month. Thanks for providing advanced noticed … is that so I can find a second job to pay for it?
The drug itself was approximately $180 for the prescription and that shot up to $230 simply because 4 vials in one box was changed to 4 boxes with 1 vile! Again, just another additional cost.
All money grabbing.
Once you begin TRT you can’t naturally produce this hormone. So, I’m feeling trapped by a big company adding additional cost after cost.
They know quality of life is diminished when the treatment stops so essentially trapped.
Pretty vile practice from a company I thought was there to help people not bankrupt them!
The previous Enhaced Men’s Clinic was doing a good enough job with helpful staff and quality checkups. During their transition phase I was supplied a few months of meds with no blood work checks. Seems like it’s about drug supply with maximum profits for this company. Sad that they once appeared to be offering help to those struggling with hormonal issues but now just want to help empty your pockets.
1. April 2026
Antwort von Hormn
Hey, we are glad to hear TRT has made a real difference for you - that's why we do this.
We understand the frustration around costs, so want to make sure we are on the same page.
The injection kit adds $13.50 per resupply. The old $219 was a single bundled price with no breakdown - we've now itemised everything so you can see exactly what you're paying for.
We made sterile supplies mandatory because as a medical provider, we have a duty of care around what equipment is used with our prescriptions.
We respect that you're capable - it's a clinical governance decision, not a comment on you.
Subscription pricing hasn't changed yet. We gave months of advance notice so nobody gets caught off guard.
On blood work during the transition - we moved pathology to Healius so bloods can now be ordered and received directly through the portal and at a lower cost than iMedical.
If there was a gap in your bloods during the changeover, that's something we want to fix, reach out to us at support@hormn.com.
We understand that TRT is a long-term commitment and we don't take that lightly.
That's exactly why we invested in a better platform, transparent pricing, and direct pathology integration - to make the ongoing experience better, not worse.
Terrible rebrand - look elsewhere
Firstly Id like to say that prior to the rebrand (as Enhanced Mens Clinic) I found this service excellent, and all of the clinicians I have spoken to pre and poat rebrand have been very good.
The rebrand has made the service objectively worse for the patient in several ways:
~40% monthly price increase overnight.
- Forcing you to buy blood tests via their platform at a significant mark up vs your GP/third party service
- A particularly egregious "Mandatory" 50$ fee for ~$6 worth of injection equipment.
In summary - flashy new website but much worse patient experience that increases your costs and reduces your choices as a patient.
I am switching services as a result and I hope these terrible changes have a negative impact on their business.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hey, really appreciate the kind words about our clinical team - glad that's been consistent for you.
Want to clear up a few things though, because most of this isn't quite right.
Subscription pricing hasn't changed yet. We gave everyone advance notice months ahead so there are no surprises, but you're still on your current rate today.
Blood tests through the platform are privately billed with zero markup - they're actually cheaper than when we used iMedical. You're welcome to compare.
The needles and syringes added $13.50 to the resupply, not $50.
Previously the $219 was a single bundled price with no breakdown - we've now itemised everything so you can see exactly what you're paying for.
We made them mandatory because consistent use of sterile, correct-gauge supplies is a patient safety decision.
On the platform being a worse experience - you can now book directly with your doctor anytime, see your doctor's notes, order repeats, and order and view blood test results all through the portal.
Previously all of that was done manually.
That's a significant upgrade for most patients.
We hear you on the frustration around change - reach out to us at support@hormn.com and we're happy to walk through everything with you.
All was good whilst they were under the…
All was good whilst they were under the company name Enhanced Mens Clinic.
Since the platform/name change to HORMN, terrible experience.
No communication and no viable way to send an email or phone for support.
Price raised from $83 to $120 a month for subscription also not good.
26. Juli 2025
Antwort von Hormn
Hey, thank you for sharing this, and sorry to hear the transition hasn't been smooth for you.
We sent three emails over two months leading up to the change, plus two more with step-by-step instructions for getting set up on the new platform.
It's possible they landed in spam/junk if you haven't seen them.
On pricing - your subscription hasn't changed yet. We gave everyone advance notice of future pricing so there'd be no surprises, but you're still on your current rate. As we won't be changing pricing until next month.
For support, you can reach us anytime at support@hormn.com. We're here and happy to help get things sorted for you.
Always a pleasure to talk to him!
30. Januar 2026
EMC _was_ good, Hormn is a rort
I'm giving two stars rather than just one because the doctor I spoke to was attentive, supportive and informative.
The 40-50% raise in the monthly subscription price AND the mandatory $50 inclusion of their own needles/syringes when purchasing medicine AND that they've changed the pathology company they use to one with fewer offices… well, I'm going to look for another provider now.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hey, really glad to hear your doctor looked after you well, that matters a lot to us.
Want to clear up a couple of things though. Your subscription price hasn't changed yet - we just gave everyone a heads up months in advance so there are no surprises down the line.
On the resupply pricing, previously it was $219 as a single bundled price with no breakdown. We've now itemised everything transparently: medication, shipping, sterile vials, and needles/syringes. The total is $232.50 - an increase of $13.50, which covers the needles and syringes that are now included.
We made those mandatory because using sterile, correct-gauge supplies every time is a patient safety non-negotiable.
And the pathology switch to Healius, one of Australia's largest networks actually means we can now order your bloods and receive results directly through the platform, instead of you having to go through a third party and email results back to us.
We'd hate to lose you over a misunderstanding, reach out to us at support@hormn.com and we'll get you sorted.
The rebrand is terrible
Used to be good, but since the rebrand the pricing has become a joke.
You’re now forced to pay an extra $50 for a few syringes with every resupply whether you need them or not. These are basic items you can get yourself for next to nothing, so it just feels like a cash grab.
Communication feel generic and automated, like you’re talking to a bot rather than an actual person.
The clinic has clearly shifted towards squeezing more money out of patients. Not a great experience anymore, I'll be looking to move to an alternative TRT clinic
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hey, appreciate you sharing the feedback.
The needles and syringes aren't an extra $50 - the resupply has gone from $219 to $232.50, a difference of $13.50.
Previously that $219 was a single bundled price with no breakdown. We've now itemised everything transparently: medication, shipping, sterile vials, and needles/syringes. The $13.50 increase covers the needles and syringes now included.
We made them mandatory because consistent use of sterile, correct-gauge supplies is a patient safety decision, not a revenue one. We know you can source them yourself, but we can't guarantee what turns up, and we're not comfortable leaving that to chance.
We'd love the opportunity to chat with you directly, reach out to us at support@hormn.com
Have been a client for over 6months…
Have been a client of Enhanced Mens Clinic for over 6months now, and since they've transitioned to Hormn with a portal I CANNOT seem to get an appointment with a doctor so I can get my new supply, which I due in a few days...extremely frustrating cos no matter what I do it doesn't work and no one will help, cos the portal simply isn't working, on my phone, my wife's phone and our desktop computer. Have read other reviews and seems that after 6 to 9months they stop helping/replying to emails.....oh dear
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hey, really sorry you're dealing with this - especially with your resupply coming up. That's not the experience we want for anyone.
We'd like to get this sorted for you right away. Please email us at support@hormn.com with your name and we'll personally make sure you're seen and resupplied without delay.
On the portal issues - we've had a small number of patients run into access problems post-migration due to duplicate emails and we're actively resolving them as they come in. If you're stuck, we don't want you waiting - just reach out directly and we'll take care of it.
As for the reviews suggesting we stop responding after a few months - that's simply not the case. We have patients who've been with us for years and we support them the same on day one as day five hundred. Looking forward to hearing from you so we can get this fixed.
Avoid Hormn - poor service
I have moved over from Enhanced Men's Clinic, which was great, but this new Hormn platform is hopeless. Costs have gone up. Booked a Doctor consult and no call received, can't get in contact with them. Once I have renewed my script I will find another provider. I'm done.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hey, sorry to hear this - a missed doctor consult is not acceptable and we take that seriously.
Please email us at support@hormn.com and we'll rebook you straight away as a priority. If your consult was missed on our end, that's on us and we'll make it right.
Find a different clinic.
The only consults I've had so far are the initial ones before the first supply is granted despite being subbed for 4 months. No blood test requests, no plan changes, no concern just radio silence except for the support tickets I've written. They have just transitioned to HORMN (previously Enhanced Mens Health) which is their excuse to neglect customer care plans. New accounts don't seem to function correctly & they've also increased subscription price by 50% minimum. $83 to $120-140.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hey, appreciate the honest feedback and sorry the experience hasn't been up to standard.
The clinical concerns you've raised are the kind of thing we want to fix directly. Regular blood work and ongoing care plans are core to how we operate - if that's fallen through the cracks during the migration, that's not good enough and we want to make it right. Please reach out to us at support@hormn.com and we'll get your bloods ordered and a follow-up consult booked as a priority.
On pricing - subscription rates haven't actually changed yet. We gave patients advance notice months ahead of any future changes so there'd be no surprises, but you're still on your current rate today.
Raising prices by 40% after a rebrand…
Raising prices by 40% after a rebrand is highway robbery...
8. Januar 2026
Always a great experience…
Easy organisation to deal with, rapid dispatch of purchases and great clinicians and doctors
30. Januar 2026
Avoid at all costs
Avoid at all costs. I approached the clinic in December 2025 for what was my first look into men’s health support. Now three (3+) months later I’ve spoken to a doctor once and have had no further development in my plan and remain still on the basic trial dose. The communication from the company with updates due to a brand change has been woefully poor. They have no plan, no timeline and no customer focus or service plan. If you enjoy wasting money on a futile adventure, Enhanced Men’s Health or now HORMN are the team to use. If I could give ZERO stars I would!
13. März 2026
Bewertung ohne vorherige Einladung
CAUSES INFERTILITY
What they don’t mention is that you will become infertile, luckily I decided to talk with a specialist elsewhere before I began treatment. I’m sure there are lots of guy out there who aren’t as lucky.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hormn
Hi Matthew,
All of our doctors run through side effects and risks of starting treatment (which are also outlined in the patient consent form you signed).
TRT will generally cause low sperm production while not treatment, but it is very important to note this is not forever, only while on treatment.
Further to this, when our patients are wanting to have a baby with their partner while on treatment, there are fertility medications we can prescribe men which bring the sperm production back to normal levels even while on TRT.
Thanks, Ash
Very thorough and responsive to emails…
Very thorough and responsive to emails or requests.
19. Januar 2026
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