I rang to arrange a repair to my 2 year old KIA Niro car which they had serviced 2 weeks earlier. I was told that no one was available in service reception to take my call but someone would call me ba... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just bought a Polestar 2 from EMG Kings Lynn. It was refreshing to deal with a highly professional company that offered all the support and assistance required without the pressure normally expected w... Mehr ansehen
Unternehmen hat geantwortet
great experience in buying a used KIA EV3 from this dealership. The salesperson who looked after us (Cameron Bailey) was very knowledgeable, efficient, friendly and helpful. We were happy with the tra... Mehr ansehen
Big thanks to James at EMG Duxford! He kept us updated throughout, never applied any pressure, and genuinely didn’t feel like a typical car salesman. The personalised videos were a brilliant touch... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford
Kontaktinformationen
Fornham Road, IP32 6AL, Bury St Edmunds, Vereinigtes Königreich
- 01284775900
- customerservice@emgmotorgroup.com
- emgmotorgroup.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 56 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Made a equire regarding a Kia car
Made a equire regarding a Kia car . Was asked by Robert Duncan to provide photos of my car which I did straight away was told be in touch on Saturday morning. This come and went so I call the dealership and spoke to a salesman called Matt . Who did this in 10 mins . Not even a call back so I made it clear I would shop elsewhere.if I was buying a new vehicle they would have bent over backwards . Very poor service Cambridge branch

Antwort von Emg Motor Group
Very pleased with my new used car
Staff very professional, friendly and had a thorough knowledge of their used (& new) stock vehicles. Was listened to by our salesman Marc and vehicle decided upon was within my agreed price range. Could have given 5 stars but a couple of very small issues which needed me to return to the garage x 2 but these were fixed within a few days.

Antwort von Emg Motor Group
Took my KIA car in for it's service…
Took my KIA car in for it's service plans A/C re-gas, everything was sorted out for me with no hassle, a special thank you to Joshua Gibbs for his 1st class attention to detail.

Antwort von Emg Motor Group
Duxford EMG is the best
I have had my Mitsubishi PHEV serviced many items over the years at Duxford EMG. Everytime it’s been a pleasant and brilliant experience. Very friendly professional staff who never fail to go above and beyond to help and make you feel special. I wholeheartedly recommended EMG Duxford branch.

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New car
Went to EMG motors in Ely today & the gentleman who dealt with us was so nice,very professional helpful & explained everything to us,his name is Marc Zochowski he made us feel comfortable & he was also funny he had me & my friend giggling he made our experience enjoyable & made sure the car I picked was right for me thank you Marc ⭐️⭐️⭐️⭐️⭐️

Antwort von Emg Motor Group
Poor service. Don't buy anything from EMG group
I bought Nissan Qashqai on 13 May 2025 and salesperson & two managers accused us of dishonesty about our P/X which upset us a lot. Later we found many scratches on the car's wheels. Between three managers, who offered filling up with petrol and £75 towards wheel repair, which we refused. EMG couldn't resolve the complaint which we submitted on 15th May. Managers insisted that I pay £250 deposit to return the V5C to them, and when we did, it took them 6 weeks to refund me.

Antwort von Emg Motor Group
Great Used Cars
Very helpful sales team. Professional and friendly. All used cars presented in tip top condition

Antwort von Emg Motor Group
Have purchased 3 cars from emg all have…
Have purchased 3 cars from emg all have been superb cars . The lastest car I purchased from emg ely. The sales staff from ely were friendly very informed and not pushy. I was very happy with the price they gave me for my car and the price I paid for the car I purchased. I have been having my cars serviced at ely emg for many years and have always given me a 5 star service.

Antwort von Emg Motor Group
Quickly answered my online query
Quickly answered my online query.
Very good response. Helped me to understand and update finance application forms.
Paper work done Quickly.
All good.

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the sales team was so helpfull i would…
the sales team was so helpfull i would recmend any one to buy a car from them

Antwort von Emg Motor Group
Went to EMG Haverhill on the off…
Went to EMG Haverhill on the off chance. Paul was fantastic and helpful as always. We found the right car at a fair price, they even kept the car until son turned 17. Best of all they are local.
Will always try them 1st.

Antwort von Emg Motor Group
Avoid
I bought a car from EMG Spalding in February and to this day I have had nothing but issues with my car. From a cracked sunroof on the day of collection, a faulty electric boot lid, missing undertray, heavily worn suspension bushes, faulty charging system and now as of this morning a “powertrain issue” leaving my car limited and forced to return to Tesla for the 4th time within 5 months I am beyond frustrated.
Emg were extremely helpful and responsive until they received my money and I drove away with the car, since then I have raised a formal complaint which has been ignored as well as 3 follow up emails. Phone lines are always fobbed off with no head office or manager available. I have had to contact citizens advice as I have been left out of pocket for all the issues with my car apart from the boot and sunroof. And now have a car which is stuck in limp mode until I can get it into Tesla for another repair.
Don’t touch a car from these people unless you want to be left with a money pit and no support from anyone.

Antwort von Emg Motor Group
EMG CAMBRIDGE EXELLENT
i am disabled military veteran ,had my new kia sportage collected returned 10000 mile service ,cambridge emg ,exellent ,lady picking up & returnimg car very polite knowledgable , exellent service thankyou .

Antwort von Emg Motor Group
EMG Ely Great cars great people! 😁
The experience at EMG Ely was fantastic because, Marc Zochowski from first contact made the whole process of purchasing my used Kia very enjoyable. Marc was very professional and informative but more importantly made the whole thing fun! I can't praise Marc highly enough he is a real credit to EMG Ely

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Very friendly and helpful staff.

Antwort von Emg Motor Group
EMG Haverhill, professional, businesslike yet customer- friendly.
EMG Haverhill were the successful bidder at a CarWow auction for my used Ford Mondeo Vignale.
The whole handover process, overseen and coordinated by Dominic, was very professional and slick. Having bid a fair price for my mint condition Mondi, the communications and all transactions were timely, detailed and undertaken in a businesslike but customer-friendly manner. The process of inspection and collection from my home was undertaken quickly and the funds were transferred in less than 30 minutes.
In an era where amateur and sloppy behaviour has become endemic, it was a pleasure to break that stereotype. Well done Dominic and the EMG team.

Antwort von Emg Motor Group
EMG Thetford
Today, after many months of searching & deliberation (+ extensive research by my partner) I collected a beautiful 72 plate Kia Stonic from EMG Thetford.
Cameron Bailey has given us outstanding service in the months leading up to our purchase & for the first time in my long life, I have actually enjoyed buying a car!
Cameron listened to me (and that's a rare experience for a woman in a garage!) & what I was looking for in a car, and was quite happy to progress at my speed (which was cautious & slow! 😂)
As a result, I'm over the moon with my Kia Stonic & I'm having fun learning how different modern automatic cars are to drive after a lifetime of manual gearboxes! I'm enjoying driving again, even on the M25! 😂
If you're looking for a Kia, I highly recommend this dealership & Cameron in particular!

Antwort von Emg Motor Group
A good experience
My wife and I were undecided whether we should keep our car or upgrade to a hybrid. We looked at reviews and wanting something similar in size we settled on a Toyota Yaris if we were going to go ahead.
We found a year old model at EMG Kings Lynn for a really good price and went along to see it. The salesman, Paul Gower, was excellent, friendly yet professional, came with us for a test drive, explained all the benefits of a hybrid and at no time did he push us to say yes, although we did. He also verified the service history direct with Toyota. Everyone at the dealership was friendly, offering us coffee or iced water several times. We collected the car 5 days later and finalised the paperwork. At this point we must also mention Bob Howes, a lovely young man who went all through the many controls with us, sometimes more than once! We were never rushed and even when we had to phone from home to discuss pairing our phone he patiently took us through the process again. It was a pleasure to deal with EMG Kings Lynn.

Antwort von Emg Motor Group
buying an MX-5 and EMG cambridge
My experience at EMG Mazda Cambridge was very good. The sales team (Ryan P) looked after us, sharing the right amount of information without pushing options we did not need. The test drive was relaxed and not rushed and the vehicle whilst not perfect was in good condition for collection. Notably even though we were buying an MX-5 the sales team treated both of us equally, answering both our questions and letting both of us test drive the vehicle.
More importantly the after sales service was also excellent - we had a couple of small issues and both were resolved swiftly and competently.

Antwort von Emg Motor Group
On the 9/1/25 I purchase a 2018 Citroen…
On the 9/1/25 I purchase a 2018 Citroen A3 Aircross.Grant Jenkins was helpful and informative.The Citroen was brought from Duxford to Milton enabling me to view and test drive. I was persuaded to buy a £399 extended Drive First Warranty which l was
would cover most of serious problems.When a problem occurred with the electrical display panel l was advised to contact EMG Duxford.During the phone call one of their staff informed me that as they were no longer Citroen main agents and suggested the nearest Citroen main agents are Purser and Luxford at St Ives.Another problem was that Purser and luxford could not guarantee to carry out the Drive First Warranty.
This car has developed problems according to the electrical display. Could you please advise me who is responsible for the electrical problem ? Plus Duxford have Citroen and Peugeot cars for sale that they cannot offer any repairs or maintenance on.Confuse.com

Antwort von Emg Motor Group
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







