ELITE GREENHOUSES LIMITED Bewertungen 

Elite Titan 600. Storm proof - not really. Installed by their recommended person. As you can see, the frame remained rooted to the base but the superstructure was destroyed. That wasn’t really the worst of it, I telephoned and asked them to supply me a replacement directly (that is to save double middleman costs-which my insurer recommended), they were very unfriendly and uninterested. They said they don’t deal directly with the public. I went to their local retailer and asked for a small discount and some assurances about delivery timings. They said not interested in giving either. Also said they were very busy making new greenhouses.

I would say they have some lessons to learn about customer experience, design and build quality. I’m off to buy a Rhino

Emailed these people several times concerning a complaint about one of their retailers and never received a response .
Very unreliable

The instructions are not for someone who it’s not familiar with building greenhouses. If you are a person (like most are) not building greenhouses for a living, then please do not buy from this company. The instructions and the photos/figures within are not very helpful and should be considered as a guideline rather than exact. It would have been very helpful if the packages are labelled and all the parts are accurately drawn (photographed would be better). It is very unhelpful when the instructions accompanying the packages are for a 6x10 foot greenhouse when you have actually ordered a 10x14 foot one.
When you call the company, there are some receptionists who try their best to be helpful. However, there is one who is quite curt and extremely unhelpful. The best thing to do would be to hang up and call again!
Ideally, there should seldom be a reason to call the company for help to put the greenhouse together. Unfortunately, this is not the case. The figurative depictions and the instructions are quite generic (the instructions will be the same whether you have ordered a drop down door or not), leaving you scratching your head as to why the size of lower door panel does not match the diagram. We have had to undo several steps because of the vagueness of the instructions.
The finally built greenhouse looks quite sturdy, but I wish I could have got to that stage with less pain and stress.

These are the best greenhosue available and do offer value for money. The issue is that people DO NOT READ the instructions, most people putting them up think they know what they are doing and are just to arrogant to admit that they can't put up what is a large "meccano" set... I have been fitting these for about 15 years and very occasionally I have an issue with a wrongly supplied part but these are sent and normally arrive the next day. They are so much better than the other manufacturers available and a lot more sturdier. The biggest issue is buying a product online that you do not understand and often the person on the other end of the line has never fitted or understands the product. If you are interested in buying and think you have the capabilities to fit it, then go to one of their dealers and see what you are buying and ask about fitting difficulties. Experienced sales and fitting staff will give you an honest answer. I have been called out to buildings that have been so badly put together that I needed to strip them down and start again. If you are not capable of fitting these do not try and send bad reviews as its not right... Also remember the supply issues factories had with COVID. The biggest issue is when you try to fit a building on a sub standard base, trying to fit an oblong section of glass into a rhomboid shaped holes does not work. I also bet that the reviews left about broken sheets of glass will have a substandard base or the building is not square on th base and vertical.

The instructions are HORRIBLE, It is the 5th day and the builder is still trying to solve the puzzle. None of the galsses are marked and they are all in different sizes. Worst customer service ever. I wish I had a look at the trustpilot before I ordered it. My builder is about to quit the job after 5 days of strugle. No glazing plan either. No answerimg their phones or emails...DO NOT ORDER!

Several toughened glass panels have shattered in less than 4 years.

We are currently ordering yet another glass panel this year at our expense as well as delivery and if you can't fit, fitting too as it's not covered by the 10 year warranty which it states under the guarantee for 10 years for the 'greenhouse'.

The most recently panel is a side panel protected by a fence. As with the others nothing has hit it etc. When one of the roof panels when my mum.was in the greenhouse nothing has hit it or knocked it and it shattered over her head. I know it's safer but the 100s squares are still sharpe and dangerous/horrible to shatter on you. If it has of been normal glass I don't think it would have broken in the first place.

The customer service has been good but the toughened glass is not fit for purpose in our opinion and has the shortest life span of greenhouse glass we have personally have known with no impact causing any harm.

Own my own building and handyman business and was asked to install for a Costumer! Absoulute stressed for 10 hours following the cryptic clues they call instructions. Managed to get to a point where I could finally get the glass in (another guessing game)... only to find 6 panes of glass missing ... feel sorry for the Client who paid quite a bit only to have that Absoulute shamble turn up. Do not waste your time !!!

Bought through Rhino greenhouses - first mistake. Inadequate guidance on what we needed to buy and inflated price. When it arrived we had serious concerns about quality and construction and rang rhino. They basically said nothing to do with us ring Elite which I did. I can honestly say that I have never experienced such rudeness from a company in dealing with my concerns. The woman I spoke to was unhelpful, abrupt and implied I was stupid for buying from the internet. Without her help or assistance we have managed to assemble the greenhouse and will see if it stands up to welsh winds (very doubtful). I hope they honour the 10 year guarantee. This would be impossible to assemble for anyone not technical. My husband is an engineer and found it tricky. I would never buy from this company again.

The best value greenhouses in the UK, bar none. UK made and high quality, no flimsy Chinese made ones here. Most of these poor reviews seem to be from people who really should have paid someone to erect their greenhouse, it's not always as straightforward as you think and it's really not a fast operation.

We bought the Elite Windsor Lean-To in Mocha ordering it in Oct, 2022. It was ready for delivery by January, 2023 but unfortunately the landscape company we had enlisted hadn't even started work by then and in fact didn't finish the work till July. Elite Customer Services were excellent and held it for us with no charge till August when we could accept delivery. We paid for it to be installed. The Greenhouse is fabulous, really solid and sturdy, we love the colour. Can't wait till next year's growing season.

We ordered an elite greenhouse online and had it delivered to Orkney.

It arrived with no packing list and after erecting the frame it was found that 14 panes of glass were 25mm short!! We were told that they ‘sent what we had in stock’! We were sent some plastic strips to bodge up the gap.

There were a number of parts missing, 24 plastic strips, bracing bar, silicon sealer x 8. Not all of these were found out at the same time due to the absence of a packing list. Some of these parts took 3 weeks to arrive and the 10’ bracing bar we should have had was sent in two pieces. We were told handles do not come as standard for our 5 doors.

The instructions for assembly were indecipherable (not fit for purpose) and it therefore took an age (10 weeks) to erect after also accounting for the missing parts to arrive. It seems staggering that with umpteen reviews saying this that this company still flouts the law by providing assembly instructions that are patently not fit for purpose and also cause untold grief and stress to customers with missing parts that take ages to arrive! It is totally unacceptable.

Our greenhouse leaks profusely. There is no seal whatsoever where the roof glass meets the eaves and the 32’ long gutter which is one and a half inch diameter has no fall/slope on it at all. Water therefore fills up and leaks back into the greenhouse. Unsatisfactory quality.

We have been told by the retailer to order more glass and get someone to replace it, provide a receipt which they will then pay. This would involve taking all the front glass out and replacing it, in December. Also of course arranging all this ourselves and paying for it beforehand. Not acceptable.

We have asked for compensation for the extra time taken and the poor quality of the product, also for the hassle and time with the glass and assembly. This has been refused by the retailer, who is not prepared to comply with the ‘consumer protection act 2015’.

We feel we have had disgraceful service and been sold a product that was not fit for purpose and also not of satisfactory quality. We feel we have been completely ripped off.

We wish we had seen the poor reviews of these greenhouses prior to ordering. If we had not spent so much time, effort and money putting up this greenhouse, it would be going in the skip.

If you value your time, money, effort and sanity DO NOT BUY AN ELITE GREENHOUSE!

I bought the Elite Windsor 4ft x 6ft lean to greenhouse and now that it's up I have to say I am happy with the product. However, like others I would have to say that the instructions are of little use relying on knowledge of specific terminology. The company videos are also of limited use as they do not spend enough time showing the right level of detail.

My main gripe is the fact that the fifth of the largest piece toughened glass exploded in my hands as soon as I tried to lift it. My experience with Elite customer services was pitiful. The first female assistant said they don't send out replacement glass as it was too expensive to shift and that it was my fault. When I asked to speak to her manager I got even shorter shrift. It was clearly my fault as they had shipped 50,000 pieces of glass and never had a complaint (anyone know better). She wasn't prepared to listen to my side and after saying her manager would call me next working day, told me that she would be ending the call. Well her manager never rang so I followed up an email to the MD which has never been replied to. Shocking after-sales!

My background being joinery/metalwork and design I put this up myself. The instructions to build are very poor with missing or contradicting information. They tell you to be careful so as not to scratch the painted items, but many came marked. Even the replacements for items short in length came marked. One even bent, another bent prior to them painting. One pane of glass was small. When bought up with ELITE they seem to think that I got over the issues so there is no problem. Having read many comments from other people who purchased the Elite greenhouse, I too wish I had opted for a different manufacturer. The greenhouse was not cheap, and did not meet the expected quality I expected. The service after is below what I would expect as a customer. Luckily I am only buying one as I would not go back to Elite. All the replies seem to suggest they are doing things right. Had to wait for missing parts that were not sent.

Is there lower than a one star option available? AVOID Elite Greenhouses, it's absolutely not worth the stress.

We ordered through a reputable local shed supplier and thought that their good reputation would extend to these greenhouses. Spoiler: it did not.
Having waited around 6 months for delivery (so it arrived in the middle of winter) for what was a quite expensive greenhouse, we finally got round to assembling it.

Now I'm not thick, I have two science degrees and the skills required to splice DNA, and my husband is a project manager. Between us we should be able to assemble a greenhouse. Unfortunately between the missing parts, the absolutely atrocious instructions and the less than useless videos on their site, all I actually want to do with it is send it to a scrap metal dealer.

At this point, it's in various bits in the garden while we wait AGAIN for a vital part that turned out to be missing. Oh and we need a new door handle as the coating we paid a fortune for is chipped and has rusted already.

Save yourself a LOT of money, a lot of time and several points on your blood pressure, and buy elsewhere.

The bolts didn't match and it was wonky and flappy. Half the parts didn't arrive so I had to wait.

I assembled the greenhouse with all supplied bolts and bracing, but was unable to bolt to the base for a few days while waiting on parts to arrive. One windy night, the bracing (poor 1.2mm thick right-angle lengths) simply folded up like foil and the whole frame collapsed in on itself which caused a lot of damage - luckily this was before I had fitted the glazing - as I realised that fitted the glass before bolting to the base would have been a bad mistake. I contacted Elite, and they denied there was a problem with the design and said I should have bolted it down on the same day it was assembled - a challenge for anyone, I would say. The other problem I had was with the bolts supplied - they are aluminium and several of them failed using a short 10mm spanner. Again, this point was not accepted by the manufacturer.

Instructions and illustration drawings need updating, and amendments need to find their way into the manual permanently. Assembling the glass in the doors has been a problem with the glass not long enough in the vertical dimension. The video commentary is way too complicated for what it is trying to deliver.

The construction written instructions and videos are among the worst I have ever used. We wasted dozens of hours trying to work out how to do it, and then taking it apart and starting again. The parts list is incomplete and there were bits missing. The 4 corner anchors are each held by 2 small captive bolts. I am not convinced they will hold up in a high wind. Still I am not an engineer.

I bought an old Elite Greenhouse 2nd hand from Gumtree. The seller had given me instructions, but when starting construction I discovered they were for a newer version. I had a few queries which were very quickly and helpfully answered by Richard at Elite, when I had no reason to expect any level of customer service from them, sending me very helpful emails with pics of old instructions and helping me with some missing parts. I ordered said parts and a few extras and everything arrived quickly and as expected. Was so impressed with the helpful service I received, if I ever have the space and money for a new greenhouse I wouldn't hesistate to use Elite.

We finally got our huge 20 x 8.5ft Titan lean-to greenhouse built, and it's turned out fantastic.

Despite not getting around to building it for a year after it was delivered, we had a prompt response to our support enquiries and replacement parts were shipped out by courier. I can understand some smart part errors on a structure this large, especially when there are so many different product variations.

The instructions could certainly be more beginner-friendly (lots of technical language we were unfamiliar with)—but it's not that hard once you have an understanding of the system.

One thing I would reiterate from the manual is that it's essential to make sure your base is level, and keep the correct angles when you finalise the structure. Our house is old and bent, which made things awkward, but we got there in the end.

Very impressed, overall. It feels like a very strong and strudy structure that isn't going to buckle in high winds. Only problem is finding the space for another one ;)