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Here at EG Training Services Ltd we offer Domestic, Commercial Heating, Commercial Catering Gas, LPG Gas, Oftec Oil, Unvented & Water regulations, Legionella and New entrants into the Gas Industry Training & Assessments. We are a NICEIC accredited Training Centre Based In Crayford, Kent just off of the A2.
Unit 3 Mulberry Court, Bourne Ind Park, Bourne Rd, DA1 4BF, Crayford, Vereinigtes Königreich
3,4
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Having done my gas courses here, I can say that the staff and trainers know what they are doing. The staff were happy and helpful, and the trainers were knowledgeable. They made me feel at ease and helped where necessary
My experience E&G Training from the beginning wasn’t the best. First of all I never received a notification from the office that my ACS certificate had expired (because of this the process becomes more expensive) after talking to the receptionist who had a lack of personable telephone skills and was rude, she advised me it was sent out and it must have been my fault even though I checked my junk mail etc.
After taking part in the training which I found was to a reasonable standard the course moved to practical where I wasn’t particularly impressed as the lighting around the rigs and bays aren’t great and the paperwork and manuals are shabby and its clear that no money has been invested in this area for years and if you’ve paid money for this service (which they seem to forget) this is poor.
The theory side of the course which was multiple choice, took place in the bays which was very noisy and disruptive with the Assessors chatting to one another, also when other employees around the unit (who are not even connected to you directly) get bored, they come down and join in the chat and they have no regard to exam conditions, when In reality the correct conditions should be followed with one Assessor and a quiet room, but its clear they don’t want to do this, as they want to be around their mates and if they were to follow the correct exam conditions, then I am sure they would get bored. In my opinion they have become very complacent as its more about what suits them at the expense of you the customer.
I had to remind them that I’m paying for this service and what service I’m receiving is inadequate. This was put right for me, but why should I have to bring this up. It should be at the forefront of their thoughts when offering a professional service.?
In 5 years time when I have to renew my certification I probably wont use E&G Training as I believe they need to up their game and this involves spending money on improving the unit and training the assessors to maintain a level of professionalism as the chatting is more like being in a boys club then an educational/study environment. I have no confidence that I will receive a reminder anyway.
Antwort von Egtrainingservices
Hi Vince.
I am sorry you have had a bad experience. However I have checked our system and contacted our certification body and we have never had a Vince Rockwell at our centre to complete training & assessments so you must have the wrong centre. Due to governing body regulations we have to keep all records and operatives paperwork for the past 6 years and we do not have anything for yourself.
We don't send out any certificates as this is all down to the certificaiton body not our centre which they only post to you via Royal mail, so we or the certification body wouldn't have sent you anything via email due to data protection rules.
The reminder letters we only ever post out via royal mail 2nd class post and they are sent out up to 3 months in advance of all operatives expiry dates. Some operatives may not recieve these as they have moved address in the past 5 years and we are unaware of this at the time of sending. We do not send any reminder letters via email currently. However this is not something we have to do as all operatives qualification expiry dates are their responsibilt. Legally no operative can work on any Gas after the expiry date on their certificate so should be aware when they need to renew their qualifications and Gas Safe registration.
All operatives can sit their ACS with us up to 1 year and 1 day past their expiry date as a Re-Assessment at the Re-Assessment package price. The only time we ever charge additonal fee's is if extra days are needed due to the operatives circumstances. If the expiry date is over this period of time then legally all operatives have to sit their ACS as an initial candidate as they wouldn't of been able to work on any Gas for the past year. This is set in place by the governing body and Gas Safe to make sure all operatives are compotent Gas engineers and up to standard.
Our centre is regularly checked by Ucas and the certification body, our last inspection was in December 2023 and we have an outstanding Ucas report, highly skilled trainers and assessors. All the training manuals used at our centre are given to the operatives on the first day of the course which are brand new from the certificaiton body and in wrapped sealed sets which are included in the package price.
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