Firstly, let me say that the telephony service that they deliver is absolutely excellent and very good value for money. The speed on the EE based service is excellent. I needed to contact them to... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service, really helpful on email and phone and so good to know that nature is being helped by everyone using EcoTalk. As a Green Party member these initiates will help keep our future Green... Mehr ansehen
Unternehmen hat geantwortet
EcoTalk is just as good network reception as the last one I was on, maybe better. Value and aftercare/service is far better too, if I want to talk to an agent I don’t have to wait to speak to them I’m... Mehr ansehen
Unternehmen hat geantwortet
So easy to swap.. really easy straightforward package to choose, very clear instructions to keep my number and all done in a day… the signal is much better than my last provider too. I’m loving the e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Kontaktinformationen
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, Vereinigtes Königreich
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4,7
Hervorragend
1295 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
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Just brilliant
As a massive believer in their cause, I wanted to give Ecotalk a try and I'm so glad I did. I've had a couple of interactions with customer services due to lost phones, etc. - nothing service related. It's refreshing to have genuinely helpful people do what they say they are going to do and so quickly too. The big networks could learn a thing or two!
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Hi Dan,
Thank you for such a thoughtful review!
We’re really pleased our team has been able to make things easier when you’ve needed a hand. Your support means a lot to us!
Thanks for being with Ecotalk!
Straightforward switch from previous…
Straightforward switch from previous provider, sim arrived promptly.
Love the ethos of the company.
27. August 2026
Antwort von Ecotalk
Hi Eileen,
Thank you for your kind words!
We’re delighted everything went smoothly and that our values resonate with you.
Thanks for choosing Ecotalk!
Good for nature and my wallet!
I was at the end of my contract and was keen to do something positive for wildlife conservation so I switched to Ecotalk. It was so easy and the team was so helpful. I have halved the cost of my monthly contract for an equally good service (through EE) with the added pleasure of knowing my payments are supporting nature recovery.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Hi Peter,
Thank you so much for your wonderful feedback!
We’re delighted the switch was so simple and that our team could make the process easy for you. It’s fantastic to know you’re enjoying great value while also helping support nature recovery.
Thanks for choosing Ecotalk!
Antwort von Ecotalk
Hi David,
Thank you so much for your positive feedback!
We’re delighted you like what we’re doing and really appreciate your support.
Thanks for choosing Ecotalk!
Fantastic customer service
Fantastic customer service. Promptly answered by a real person and addressing the issue accurately. So impressed. What a great company!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Hi Nick,
Thank you for your fantastic feedback!
We’re so pleased you received prompt, helpful support and that we could resolve your issue accurately. Your kind words mean a lot to our team!
Thanks for being with us!
What a breath of fresh air
What a breath of fresh air: I emailed a question, received a personal response and problem solved. Thank you EcoTalk .
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Hi Debbie,
Thank you so much for your wonderful feedback!
We’re delighted we could help resolve things quickly and provide the personal service you deserve. We really appreciate your support!
Thanks for being with us!
Great customer service!
Great customer service and really easy contract switch, even keeping my number - everything was made so easy.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Hi Emily,
Thank you for the lovely feedback!
We’re so pleased everything went smoothly and that the switch was made easy for you. It’s great to know you are happy with the service, and we really appreciate your support!
Thanks for being with us!
Great customer service, great company
Great customer service, easy switchover. Love the focus on helping the environment.
25. August 2026
Antwort von Ecotalk
Hi Ruth,
I am delighted to hear that you had such a smooth experience! 🌱 Thank you for your kind words and for supporting our efforts to make a positive difference for the environment.
Thanks for choosing Ecotalk!
Poor service on data and roaming when abroad
I started a contract with Ecotalk in July. I was very exited to use a mobile network that could give back to the natural world. Unaware of the data policy abroad, I quickly run out of data and roaming. I called A british number 4 time in 14 day time and, despite they say they have unlimited text and data for UK numbers I have been charged £2 per day. One day they charged me £2 because I called Ecotalk to have explanation on how to proceed. The call didn't go trough, nevertheless they charged me £2. They charge you just if you push the green button! After calling them few times, they refunded me £4 for the unsuccessful calls at least.
Regarding the data; I did try to use it but It never worked, nor to send WhatsApp messages not to consult internet. It was working only when I was connected on a Wi-Fi or using my wife hotspot. Nevertheless I have been charged. Substantially they charged me for the service that a different provider was giving me. It is disappointing to find out that you can be charged so easily for a service that doesn’t work properly. Be careful if you use your phone abroad.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Hi there,
Thanks for taking the time to share your experience. We’re sorry that your first experience of using Ecotalk abroad was frustrating, particularly when your roaming data wasn’t working as you expected.
We’re pleased we were able to refund the £4 relating to the unsuccessful calls, and we’re sorry for the inconvenience caused.
We’d also like to clarify the £2 daily charge, as we appreciate our roaming arrangements may not have been clear. All our bundles include unlimited calls and texts to standard UK numbers, but when roaming in Europe, calls, texts and data are covered by a flat £2 daily roaming charge when used. This means the charge isn’t applied to each individual call.
We’re particularly sorry that you weren’t able to get your roaming data working while you were away. We would always encourage customers experiencing problems abroad to get in touch with us, as our team can help troubleshoot roaming issues and, where possible, get things working again.
We’ve since spoken with you directly and hope we’ve been able to address some of your concerns. We really appreciate the feedback, and we’ll continue to work on making our roaming information as clear as possible so customers know exactly what to expect when travelling.
Thanks again for bringing this to our attention.
Ecotalk Team
I've just joined this great…
I've just joined this great organization - where profits are not fed into shareholders pockets but rather into the environment.
I had reason to contact them at the start of my contract and I received excellent customer support - response time, clarity and helpfulness. I hope that this enterprise will grow from strength to strength.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Thank you for this wonderful review Jane! We are pleased that our mission resonates with you and glad that you received excellent customer service from our team. Thank you so much for your support - we're very happy to have you with us!
Much easier than I expected …
Although I was apprehensive about switching providers, it was quick and quite easy, and I kept my number. The customer service was helpful. Everything works exactly as it should and it feels good knowing I’m doing some small good in the world. I would highly recommend!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Hi Nicola, thank you for your thoughtful review!
It’s great to know you’ve had such a positive experience with us. Your recommendation means a lot to the team.
Welcome to Ecotalk!💚
Been with ecotalk for a few months
Been with ecotalk for a few months. Found I was using a bit more data than my existing package. Sent an email request to upgrade. Everything was sorted out within an hour. Super simple and easy. Nice to deal with a human via email instead of a dumb chat bot. Very pleased I switched to ecotalk - hope the wildlife flourishes as a result of their efforts.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
We’re delighted to hear that upgrading your data package was quick and hassle-free!
It’s also wonderful to hear that you’re pleased to have made the switch to Ecotalk. Your support helps us continue our mission to make a positive difference for wildlife.
great
After some initial teething problems, largely due to my inability to read instructions, ecotalk was very helpful in helping me transfer to this new network. I wish it every success
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ecotalk
Hi Gemma, thank you for taking the time to share your experience!
We’re really pleased to hear that our team were able to support you through the transfer and get everything sorted.
Welcome to Ecotalk!💚
Very simple process to transition with…
Very simple process to transition with the same number to Ecotalk.
26. August 2026
Antwort von Ecotalk
We’re delighted to hear that your transition to Ecotalk was so simple and that you were able to keep your existing number with ease.
Thank you for choosing Ecotalk!
Changeover worked reasonably…
Changeover worked reasonably smoothly...according to plan.
27. August 2026
Antwort von Ecotalk
We’re pleased to hear that your changeover went smoothly and, most importantly, according to plan. We aim to make switching to Ecotalk as straightforward and hassle-free as possible.
The sim is not even working anymore…
The sim is not even working anymore lol.
You stopped the services.
27. August 2026
Antwort von Ecotalk
Hi Sanchit, we have tried to contact you regarding this matter and have been unable to reach you. Please call our customer services team so that we assist in resolving this.
Very friendly and helpful when…
Very friendly and helpful when discussing options over the phone.
Speed in which transfer took place.
26. August 2026
Antwort von Ecotalk
We’re delighted to hear that you found our team friendly and helpful when discussing your options, and that your transfer was completed so quickly. We always aim to make switching to Ecotalk as simple and stress-free as possible.
Easy to move over to eco talk
Easy to move over to eco talk, and not a bad price for my plan
26. August 2026
Antwort von Ecotalk
We’re delighted to hear that your move to Ecotalk was easy and that you’re happy with the value of your plan!
Thanks for choosing Ecotalk!
Good Exprerience
It was quick and easy to access the Ecotalk website and purchase my SIMs. When I needed support to activate the SIMs, it was straightforward to contact customer services and my query was dealt with promptly. The SIM activation process was very convenient and the timescale and process was as anticipated based on the advice provided by Ecotalk.
22. August 2026
Antwort von Ecotalk
We’re really pleased to hear that purchasing your SIMs was quick and easy, and that our customer service team was able to help promptly when you needed support with activation.
It’s great to know that the activation process was straightforward. We always aim to make switching to Ecotalk as simple and hassle-free as possible.
Win Win
It was a smooth transition from a contract with EE to a pay as you go eSIM with Ecotalk so much so I barely noticed the change over.
The reason behind my change was I didn't need a new handset, didn't want to get tied to yet another contract and wanted to do my bit for nature. On the tech side Ecotalk piggy back EE's infrastructure so you get great coverage. Win win.
25. August 2026
Antwort von Ecotalk
We’re delighted to hear that your move from EE to Ecotalk was so smooth that you barely noticed the change!
And of course, we love that you’ve chosen Ecotalk as a way to make a positive difference for nature too.
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