William in his absolute element visiting @eclipse_gaming_ltd The guys working here were so lovely and helpful. Will got £300 for 1 card and nearly cried with happiness 🤩 He really struggl... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Incredible customer service, my order was cancelled due to an issue with their supplier delivery which was completely out of their control. They called me out of hours to explain and were really kind... Mehr ansehen
Received the wrong order by mistake due to human error. Contacted customer services via the website and they called me back within the hour to apologise and rectify the mistake. The missing items we... Mehr ansehen
Placed an order from the US and was greeted by an email from Minesh explaining some extra details regarding my order. Shipping was swift using his recommended international shipper, DPD. He was able t... Mehr ansehen
4,9
Hervorragend
394 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
Not impressed
allowed me to order an out of stock item - they claim due to website error.
charge was instant refund took 4days
6. Juni 2023
Antwort von Eclipse Cards
Hi Les,
We are sorry you felt that you had a bad experience with your order and the subsequent refund process.
We sincerely regret that the item you ordered was listed as available when it was actually out of stock. This was an oversight on our part, and we acknowledge the error in our stock management system. As soon as we discovered the mistake while preparing your order, we promptly contacted you over the phone to explain the situation and inform you that a refund would be issued as a courtesy.
Regarding the payment process, we understand your frustration with the delay in receiving your refund. Once the payment is captured by our payment processor, we rely on their system to process the refund, and the speed of the refund is unfortunately beyond our direct control. We did advise that if the payment was not in a pending state, it could take 3-10 working days for the refund to be credited back to your account. However, we acknowledge that the 4-day timeframe for the refund to reach you may not have met your expectations.
We apologise for any inconvenience our human error here may have caused. If there is any way further we can help you please message us on support@eclipsecards.com.
Best Regards,
Minesh Shah
Eclipse Cards
Brilliant deals, 1 box did arrive slightly damaged
Very quick delivery, brilliant deals.
Only "complaint" is that one of the collection boxes ordered had damaged corners. Since the box was the exact width of this, I assume that is why it happened.
I am intending to open it though, not keep it as a collectable for the future, so I saw no need to contact/ resolve.
My only suggestion is to package a bit more carefully.
I will still buy from in the future and this has not put me off.
21. Mai 2023
Antwort von Eclipse Cards
Hi Victoria,
Thank you so much for the kind words and also the really helpful and constructive feedback. We truly apologise that the condition the items arrived in was not up to scratch.
We really appreciate you helping us improve our store! And as a massive thanks for your support and your guidance on how to help customers better in the future, we have sent you an email with a little treat.
We apologise sincerely for this issue appreciate you taking the time to reach out to us.
Kindest regards,
Minesh Shah
Eclipse Cards
Happy with the purchase
Good price for the pack in comparison to others. Timely communication. Fast delivery. Perfect gift for 13 year old.
29. April 2023
Amazing service as always
Amazing service as always, rapid delivery and amazing prices.
27. April 2023
Great Shop
Was contacted to say one of the pin collections had a small tear on the box, but as it’s not for a sealed collection it was fine.
Everything arrived quickly and packed well.
Can’t wait to open everything for my birthday! Eclipse Cards are great :)
15. April 2023
Quick and easy service
Quick and easy service. Highly recommended. Will definitely purchase again.
6. April 2023
I had never bought from them before but…
I had never bought from them before but they were very good! They called me when my package was going to be shipped, as it was running a little late, this was very helpful as it meant that I wouldn't be left wondering why it's taking so long. Definitely would buy from again.
31. März 2023
Fantastic experience buying from…
Fantastic experience buying from Eclipse cards! Very helpful when I got in touch. Order arrived quickly too. Brill!
2. März 2023
11/10
My go-to for Pokemon TCG products, can't go wrong with eclipse!
7. Februar 2023
Bewertung ohne vorherige Einladung
Great prices for pokemon products
Great prices for pokemon products, managed to grab 2 booster boxes for close to £100 each. Would 100% use again. Delivery was also really quick and the items were packed safely.
14. Januar 2023
Amazing prices and great communication
Amazing prices and great communication. Delivered exactly on time and as advertised. I would definitely use this shop again!
6. Januar 2023
amazing :]
first time customer and i’ve already placed a second order!! really, a hidden gem of a website and their prices are the best ive seen :) shipped relatively quickly considering it was the holiday season when i ordered and overall a great website for tcg :]
5. Januar 2023
Bewertung ohne vorherige Einladung
Hidden Gem!
Really pleased with my purchase, packed well, speedy service and some great prices ! My only question is, when PayPal so I can pay in 3 ha ha !
15. Januar 2023
Bewertung ohne vorherige Einladung
Great Service all round
Great Price, fast dispatch and delivery and packaged well. No complaints at all will use the site again in future
6. Januar 2023
Great for Pokemon cards!
Ordered 3 booster boxes during their winter sale, and all were well-packaged and delivered quickly. Will definitely be back!
26. Dezember 2022
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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