Eclipse Broadband Ltd Bewertungen 

Michael-Lee was very friendly and helpful, explaining things in a patient and supportive way, including ringing me back quickly after we were cut off.

The chap was brilliant…….he was particularly patient……and worked with me

The person I spoke to (Matthew) was very knowledgeable and very helpful.

I have been a customer of eclipse for its customer service. Today confirmed that. It was a pleasure to talk with a very helpful lady

Just been speaking with George at Eclipse about upgrading my service. I got excellent information which has helped me through the options available to me. I will definitely be going ahead with them..

The problem was examined in detail and arrangements to remedy it were made quickly

Ali was very helpful in resolve the problem. All sorted and thankyou very much.

Sarah has helped us in the past she is so friendly and explains things you can understand don't let her go she is brilliant at her job fantastic service

Friendly sales person. I liked him . Explained the new package thoroughly.

Ali patiently resolved the problem setting up my new router. I believe it had been despatched with an incorrect setup, but 5 stars for Ali.

Excellent very good

I just wanted to write a quick review after speaking to Maria on the Eclipse Helpdesk support team. She made the experience so satisfying and went above and beyond my expectations to solve the problems I was facing. An outstanding support specialist. Thank you.

Once I'd got through, the person I spoke to was very helpful in talking me through all the implications of switching to fibre.

This morning I spent some time resolving a transmission problem named with a very pleasant young lady named Celine.
The outcome is that I am now awaiting the delivery of a new router.
Celine was very calm and efficient throughout the entire process and maintained a cheerful attitude despite experiencing long waits with other departments.
If you are her supervisor reading this, you have a diamond, look after her!

Been without a broadband sevice for nearly a month now. This despite numerous calls and false promises from staff still no resolution nor a decent connection. Very dissatisfied.

I was extremely happy with your service. I spoke with a guy named Khimalli today a couple of times as I could not get my Internet and landline connected. He was very very helpful patient with me and guided me through step by step a few times till we got it sorted.
Hopefully it will stay connectedness and not cause any inconvenience.
Thank you Khimalli for your help!!!

I’ve had an ongoing issue with the loss of my internet connection and although not ideal I have to say my (many) calls were answered very quickly and all the support team were lovely but Sarah in particular was amazing. She regularly kept me up to date with the progress and was very very knowledgeable about it all and I really felt she took ownership of my case and was as keen as me to see it resolved, which it now is! Thank you Sarah!

Spoke to Sarah today at technical support who was really helpful in getting my hosting account details sorted with Cloudflare. She listened carefully to my issues and was able to resolve them.