European Consumer Claims Bewertungen 777

TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I would like to sincerely thank Steven and Wendy for their outstanding support and professionalism. Your work in resolving my claim saved me £12,000 and has had a profound impact on our situation, and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Steven and Wendy have been very helpful indeed. Our situation was brought to a swift satisfactory conclusion. We are both very grateful.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

So far our experience is good. The most frustrating thing is that staff seem loathe to confirm in writing, by email, that once a £13,500 deposit is paid, then no more than 10% of any compensation... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Almost there, just waiting for the final legal documents. The process has taken a number of years to resolve, this appears typical of USA timeshare compnies that put up every objection possible in... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Rechtsabteilung
  2. Verbraucherzentrale

Vom Unternehmen geschrieben

European Consumer Claims (ECC) are the UK & Europe’s leading claims specialists. Although we are experts in all types of consumer claims, we have greatest experience in mis-sold timeshare and holiday park ownerships.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

777 Bewertungen

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Hat 100 % seiner negativen Bewertungen beantwortet

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Bewertet mit 5 von 5 Sternen

We would like to give a heart felt thanks

We would like to give a heart felt
Thank you to Steven and Wendy for
All the fantastic help in dealing with getting rid of our timeshare in the USA.
they have directed us through every step to the conclusion
Many thanks again
Jan and Andy robinson

13. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Hi Janice. So pleased we could help.. You are very welcome

Bewertet mit 5 von 5 Sternen

Finally rid of Club Riza

Finally rid of Club Riza, after years of attempts I now am no longer tied to them. Thanks to Steven and the team.

8. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you Jamie. You are more than welcome

Bewertet mit 5 von 5 Sternen

My experience with ECC has been positive in all areas.

My experience with ECC has been positive as from the beginning they have been exceptionally helpful. My main contact has been Steven who has shown tolerance to my constant questioning always giving me sound advice which has finally come to fruition. A monkey is off my back after a long time and I am eternally grateful to Steven and all concerned. I would not hesitate in suggesting to others trying to offload time shares to try ECC.

9. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you for this lovely review K!

Bewertet mit 5 von 5 Sternen

Very professional service!

This morning I received my termination letter from the ECC legal department. I would like to thank Wendy and Steven for their professional and helpful advice. They have kept me informed throughout the process after the closure of our timeshare hotel. Thank you!

9. Januar 2026
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Antwort von European Consumer Claims

Hi Liz. Thank you for your kind words

Bewertet mit 5 von 5 Sternen

The customer service departament has…

The customer service departament has been extremely helpful. A lady called Raquel did a great job. Thank you again to the whole company and specially to her.

7. Januar 2026
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Antwort von European Consumer Claims

Hi Raul. Thank you so much

Bewertet mit 5 von 5 Sternen

Exiting CLC

For 2 plus years, getting absolutely nowhere trying to withdraw and cancel my CLC timeshare, last resort seek online search and manage to approached European Consumer Claims (ECC) for help. Very grateful to ECC for making my last longing dream came through. Thank you to the full teams of ECC along the journey and to Wendy & Steven for my CLC documentation surrendering.

30. September 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you Desmic. Your kind words have been passed onto Wendy and Steven.

Bewertet mit 5 von 5 Sternen

After getting absolutely nowhere trying…

After getting absolutely nowhere trying to cancel our Las Vegas timeshare ourselves, we approached European Consumer Claims.

From the very beginning, Wendy did exactly what she said she would. Her professionalism, honesty, and regular updates quickly restored our confidence in the process. Communication was clear throughout, and we were supported every step of the way. Wendy was always positive, friendly, and reassuring, which made a stressful situation far easier to deal with.

Steven may come across as a little stern at times, but he clearly knows his stuff and gets the job done without any messing about. Overall, his expertise delivered exactly what we needed.

We are genuinely relieved and grateful for the outcome and would definitely recommend European Consumer Claims to anyone who finds themselves in the daunting position we were in.

15. Dezember 2025
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Antwort von European Consumer Claims

You were a pleasure to work with Ian. Thank you

Bewertet mit 5 von 5 Sternen

Wendy and Steven

Wendy Steven were very helpful in explaining and guiding us through the final stages of our exit from Calypso Key.
Wendy especially was very patient this morning helping us sort out our payment to ECC. Our bank was playing up, but after 3 attempts we got it done.
Arthur & Pamela Finney.

19. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you for this lovely review Pamela

Bewertet mit 5 von 5 Sternen

A great Christmas present

It's fair to say we were extremely cautious about entering into this action having been scammed for a lot of money to do the same as ECC. However from the start Wendy has done everything she said she would and that has restored our confidence. We have had regular updates about the process. She was keen to ensure we had good news before Christmas and we have - although there was a hiccough which she pursued to a satisfactory outcome. I would definitely recommend this organisation to others who find themselves in the scary position we were in particularly with Wendy on the team.

19. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Happy Christmas Gill

Bewertet mit 5 von 5 Sternen

They get the job done

We were guided and supported every step of the way, to achieve our aim of getting out of our time share. Everyone in the company was so helpful in helping us achieve our goal.
Wendy was always so positive, friendly and lovely to talk to, helping me feel reassured every step of the way.
Steven well he can come across a little abrupt, but he knows his stuff and gets the job done, with no messing about. I can't fault him overall, he's done a great job, I would definitely use them again.

18. Dezember 2025
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Antwort von European Consumer Claims

You are most welcome Karen!

Bewertet mit 5 von 5 Sternen

With our timeshare resort in Cyprus…

With our timeshare resort in Cyprus having gone in to apparent receivership and not knowing what to do I turned to ECC. From the initial contact with ECC I felt reassured that they would be able to get us out of our timeshare ownership commitment without the worry of potential liability, albeit the need to pay a substantial exit fee.

Throughout the whole process ECC kept regular contact, from my initial zoom meeting with Alistair, through to Richard, Steven and Wendy. The whole process took just three months, with a termination letter being received from EEC lawyers confirming our timeshare ownership contract had been successfully terminated, resulting in the extinction of any past, present or future liability.

10. November 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you so much Tony!

Bewertet mit 5 von 5 Sternen

A big thank you to ECC

A big thank you to ECC, specially to Raquel in Customer Services. She has been extremely helpful and easy to deal with. I would recommend her to everyone. Thanks again

16. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Your kind words will be passed to Raquel. Thank you Rey

Bewertet mit 2 von 5 Sternen

ECC - are they legitimate

ECC. Not heard from them In over a year ! I occasionally go on the website and am dealt with ai responses saying the same old thing - am truly thinking that we have been well and truly scammed. Not sure about other reviews on here but I am a real person. Like someone else says in November all will be sorted and payouts will be done ! Haven’t said what year though !! Still waiting for my claim payout and I don’t expect it anytime soon .. can’t believe I was so gullible when all I wanted was to get rid of Clc timeshare .

16. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Hi "Customer". Can you tell us your name and who you are dealing with here at ECC? Otherwise its difficult for me to help...

Update: "Customer" you have not provided the names or details of anyone you have allegedly dealt with here at ECC. We are struggling to demonstrate internally that you are a client of ours. Can you provide your email? Or your phone number? If you don't want to publish those online, your first name, plus the names of anyone you have dealt with here at ECC will help me to identify you

Bewertet mit 5 von 5 Sternen

Rachel has been really helpful.

Rachel has been really helpful.
She has guide me through the whole process.
Thank you to her and to ECC as a company.

12. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you Kukea. Your kind words have been passed to Rachel

Bewertet mit 5 von 5 Sternen

Finally saying farewell to a nightmare …

Thank you ECC team for the hard work you put in for our case. The biggest surprise was when I got in touch with Wendy Foley and she mention I’d be contacted by Steven John. I sure was. It was like being shoulder to shoulder with Mary Poppins. Or being part of bed knobs and broomsticks. A spoonful of sugar and twist of the bed knobs job done. Thank you Wendy for getting us as far as Steven and thank you Steven for doing all the heavy lifting at the end. Both My husband and myself are truly grateful for helping us finally say goodbye to this episode in our life.

11. Dezember 2025
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Antwort von European Consumer Claims

What a lovely, creative and well written review! It certainly gave us a chuckle. Thank you very much for taking the time to do this

Bewertet mit 5 von 5 Sternen

Mark Jobling from ECC has been my…

Mark Jobling from ECC has been my contact and has helped me with a particularly difficult holiday park management company called Wyre Country Park. I am really pleased to have found ECC and especially Mark. Thank you Mark and thank you ECC.

10. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you Alison. Its a pleasure to help. Especially after how you have been treated. Have a lovely Christmas!

Bewertet mit 5 von 5 Sternen

Mark was exceptionally helpful

Mark was exceptionally helpful. From start to finish Mark was there with full support. His knowledge stood out and he clearly was well versed in the process to ensure everything was smooth and efficient.

3. Dezember 2025
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Antwort von European Consumer Claims

Thank you very much for this lovely review Mike. You are a pleasure to work with

Bewertet mit 5 von 5 Sternen

My experience with ECC was wonderful…

My experience with ECC was wonderful thanks to Raquel.
She provided exceptional customer service with a personal touch.
Her professionalism and kindness made all the difference.
ECC clearly values their customers and it shows.

7. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you for this David

Bewertet mit 5 von 5 Sternen

I've had great communication and the…

I've had great communication and the company (Wendy) have been very accommodating to help with the claim and help with all the information needed to proceed onwards. Wendy has been brilliant to keep me up-to-date on where we are up to ⭐️⭐️⭐️⭐️⭐️

5. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von European Consumer Claims

Thank you so much Mike! We also love Wendy

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