Great communication from Dianne there...Two minute comback with three queries....Nuff said I think...
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great product - I made an error and accidentally ordered the incorrect model but was sorted out very quickly. Install instructions for the Yamaha weren’t quite aligned with my bike model so maybe coul... Mehr ansehen
I ordered a tuning kit for my Specialized bike of these guys, paid online on their store on Friday evening, then I received an email midday Saturday saying your order has been cancelled, no explanatio... Mehr ansehen
Unternehmen hat geantwortet
Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We’re a independent, UK-based business specialising in premium eBike tuning kits for Bosch, Shimano, Giant, Yamaha & Specialized systems. Trusted by over 11,000 riders worldwide, we offer fast, tracked global shipping, expert support, and hassle-free 30-day returns. Whether you’re looking to ride faster, climb smoother, or unlock your bike’s full potential — we’ve got the right kit for you.
Kontaktinformationen
13 freeland park, bh16 6fa, Poole, Vereinigtes Königreich
- support@ebiketuner.com
- ebiketuner.com
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great peeps to do business with and a…
Great peeps to do business with and a weather of knowledge.
Excellent order process delivering…
Excellent order process delivering prompt responses to the answers I needed.
Looking forward to receiving my Levociraptor
It seemed that I had ordered the wrong…
It seemed that I had ordered the wrong chip. They flagged it and helped me find the right one.
I ordered a tuning kit for my…
I ordered a tuning kit for my Specialized bike of these guys, paid online on their store on Friday evening, then I received an email midday Saturday saying your order has been cancelled, no explanation whatsoever, I don’t even know if I’ve been refunded, I’ve asked for an explanation but haven’t received an corespondence at all ! T Singh Telford Shropshire

Antwort von ebiketuner.com
I’m on my second box now and still…
I’m on my second box now and still getting
Error code W292
Not impressed with the product at all waste of £200 won’t be buying from them again !!!

Antwort von ebiketuner.com
Do not buy these products
Do not buy these products
What they don’t bother to tell you is that the tuners will destroy your smart system irrevocably.
You’ll waste hours and days trying to fix the damage it did, void your warranty and you’ll have paid through the nose for the privilege of having all that time and energy wasted.
Don’t do it to yourself.

Antwort von ebiketuner.com
Ignoring emails
Ignoring emails, ignoring my request for a refund on there faulty product, and have actually deleted my review on there page!! Utter joke going to ombudsman

Antwort von ebiketuner.com
Outstanding
Outstanding. They answered my bazillion emails and questions. They let me know when every step of my order was done and was personal answering my questions. I also had questions after the delivery and they still are helping me. Outstanding company! 100% satisfied! Thank you guys!

Antwort von ebiketuner.com
Great customer service
Great customer service
Rapid WhatsApp responses
Quick delivery
Product is 10/10
What are you waiting for ? Get yours now!![Shimano ep6 peartune I needed]
Best thing I've ever purchased

Antwort von ebiketuner.com
Speedbox 1.1
The box did not work The shop is a joke emails take hours to respond to ane the phone is never answered 1 man band .you have been warned

Antwort von ebiketuner.com
Game-Changer for My Giant E-Bike
Game-Changer for My Giant E-Bike – SpeedBox 3.1 Review
I recently installed the SpeedBox 3.1 B.Tuning on my Giant e-bike (SyncDrive motor), and I couldn't be happier with the results. If you're looking to unlock the full potential of your e-bike, this tuning chip is a total game-changer.
Installation:
The install was surprisingly straightforward. The connectors are color-coded, and with the clear instructions provided, I had everything set up in under 30 minutes. No special tools needed—just a bit of patience and a clean workspace.
Performance:
Once activated, the speed limiter is gone. My bike now comfortably cruises well beyond 25 km/h (15.5 mph), and I’ve hit speeds over 50 km/h on flat stretches. It’s a whole new riding experience—smoother, faster, and way more fun.
App Integration:
The Bluetooth connection to the SpeedBox app is a major bonus. I can monitor my speed, battery, trip data, and even lock the motor remotely. The customization options are awesome—I can tweak speed limits or check diagnostics right from my phone.
Activation:
Turning the tuning on or off is simple. A quick tap of the WALK button (or another control combo) and you're good to go. It's discreet and doesn’t interfere with the standard ride functions.

Antwort von ebiketuner.com
Great company
Great company, have bought two units so far and both work perfectly. Helpful, detailed instructions always included with the products and always swift email advice if you're unsure of anything.
Superb service.

Antwort von ebiketuner.com
Couldn’t be happier
Couldn’t be happier. Great service great products exactly what they said it would do and super quick delivery would recommend and would buy again Without hesitating.
Power box for Yamaha PW S2
Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right way ! Riding it is so much better as no motor cut- out but pretty safe as limited by gearing as to how fast you can pedal so nice at 25mph. A great product !
Brilliant customer service
Brilliant customer service. Very fast delivery and a superb product. Ordered the Volspeed V4 for my gen4 bosch motor. Installed it in no time. It's transformed my Cannondale Moterra. Can't recommend enough!
Excellent service
I’ve purchased two Vol speed units from Ebike Tuner (one for Bosch and one for Sync Drive Pro 2) and both work perfectly. Easy to set up annd easy to install. Any questions I have asked have been answered promptly.
I would wholeheartedly recommend using them when purchasing a derestrictor for your ebike.
Great customer service and assistance.
I found working with ebiketuner a really good experience. I initially sent them my bike specification and withing a few hours they had responded with the recommended tuner for my bike. Great Start :-). The tuner arrived as promised in 2-3 days. I eventually found a video on youtube for a similar bike install to mine. make sure that you do this piece of research as the manual that comes with the tuner is quite basic and a good video will save a lot of time. On my first attempt I struggled to get all the wiring into the down tube as suggest wit ht he extra connectors. I emailed ebiketuner and again within 24 hours they had responded with a local Ebike shop that would help me with the install. i did manage to do it myself with out the ebike shop however i was really impressed with the customer service and willingness to help.
I paid for the best chip they had for…
I paid for the best chip they had for my bike. It worked for about two days and then the system went into limp mode. It wasnt the shop or service either, because they knew it has a chip on, and was fine when it left their shop. You can't get them easily on the phone, and they answer Whatsapp every few days. They suggested I try riding 90 minutes with the assistance off !!!!!!, and never followed up to see if my $450 AUD purchase was working. IF they knew this problem before they sold it to me, are they still allowed to sell the product. This would be called misleading advertising in Australia if that did happen, and would need to be rectified.

Antwort von ebiketuner.com
Very happy!
Really quick arrival after order. Plug and play Speedbox 3. Only took 10 minutes to install, works perfectly. I am very happy, thank you ebiketuner!
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