The flowers were lovely and delivered in a timely fashion. Our bereaved friend appreciated them very much and said they brought her some joy in the midst of her sorrow
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Easy Flowers is such a great company to deal with, the site is very easy to navigate & there are so many beautiful choices covering every occasion. This is the only online company I choose to use - Gr... Mehr ansehen
Unternehmen hat geantwortet
don’t even deserve one star, the flowers were never delivered! we called them to ask, they said they will follow up and call back but they never did. tomorrow is not mother’s day anymore. what a disap... Mehr ansehen
I have never been disappointed with Easy Flowers. Sometimes particular flowers are not available and any substitution that has occurred, has always been wonderful. I have used EasyFlowers 2 different... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
EASYFLOWERS is one of the largest and most reliable online florists in Australia. We work with hundreds of skilled florists delivering to almost every crack and crevice of this great southern land. We're lucky enough to create genuine, every day emotional connections for our amazing customers.
Kontaktinformationen
Australien
- easyflowers.com.au
3,9
Gut
982 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Great Service
easy to order, great communication.....beautiful flowers delivered
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much for your kind words Debbie. We're delighted to hear you found the ordering process easy and our communication helpful. Most of all, we're thrilled that the flowers brought joy! Looking forward to helping you again in the future.
Thanks
EASYFLOWERS
Was easy to order online
Was easy to order online. Flowers were absolutely beautiful. Would recommend EasyFlowers to anyone!
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you for your wonderful feedback Helen. We are so happy to hear you found the ordering process easy and that the flowers were absolutely beautiful. Your recommendation means the world to us. Can't wait to help you again in the future.
Warmest regards,
EASYFLOWERS
Can't deliver what is promised
Twice in about a month my flowers couldn't be delivered on the day. Why offer the service or adertise if you can't deliver.
First time I was offered $50 voucher. That's useless because if you just log on, you automatically get offered 40% off. There is no discount if you use a voucher.
Second time, I was refunded $5. That had no value as it was the ssme price as getting next day delivery.
If you can't deliver what you claim, go away so we can use a decent florist.
Invoice 8XGKC
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Hi Joel,
We sincerely apologise for the disappointment and frustration caused by the delivery issues you experienced.
While we always strive to fulfil every order as scheduled, unforeseen circumstances can sometimes impact deliveries. In this instance it appears that due to unforseen circumstances the courier that delivers to that area was unable fulfil the order. That said, we understand that this does not make up for the inconvenience caused.
We would love the opportunity to make things right for you. We would like to offer and refund of your whole delivery fee of $24.95 and also a $50 gift voucher with no expiry. Please let me know if you would like to accept and I will process this straight away for you.
Thanks
EASYFLOWERS
Avoid, avoid, AVOID these scammers!
Thieves and scammers. Refused to deliver my order, didn’t tell me until AFTER the delivery day, then sent me a message on their platform (instead of just emailing like any other company on the planet. Then didn’t reply for a whole day and then didn’t send them the following day either THEN when I messaged again (2 days after the event the flowers were for) told me they wanted to see my ID as the sender. I live on the other side of the planet and my mother (who shares the same surname and everything) offered to show hers and they said not good enough. I’ve since continually asked for a refund since this day and never even received a reply. Do not use this company. If their unprofessional, 2000s looking website wasn’t enough of a clue. They have no customer service skills whatsoever either. Disgusting. AVOID AT ALL COSTS.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Hi Lani,
Thank you for your feedback about your recent experience with EASYFLOWERS. I do apologise for any frustration this has caused.
On occasion, our team will reach out to verify identity or confirm further details, to ensure all parties are protected from any misuse of personal information or credit card details. I acknowledge that this can cause frustration and for this, we sincerely apologise.
Our customer care team reached out to you to verify some details. As we didn’t receive the required information we were unfortunately able to fulfill your order in the required timeframe.
We’ve now processed a full refund for you, and we’re truly sorry for any disappointment this may have caused. If there’s anything else we can do, please don’t hesitate to reach out
Thanks
EASYFLOWERS
They were very helpful
They were very helpful, made sure flowers were not just left at front door. Delivered on time.
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thanks so much for your lovely feedback Joseph. We are really glad we could help and make sure your flowers were delivered safely and on time. Looking forward to helping you again in the future.
Warmest regards,
EASYFLOWERS
I was very satisfied with using easy…
I was very satisfied with using easy flowers, I wanted to send flowers to my friend in Australia, I was unsure about sending online with a company I didn't know but they were great, easy to use, good quality flowers delivered on time. I was notified when they had been delivered. Very relieved and very happy and would use again.
11. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thanks so much for your lovely feedback Sarah. We are so glad to hear everything went smoothly and that you were happy with the flowers and delivery. It’s great knowing we could make the process easy for you—hope we can help you send more flowers in the future.
Warmest regards,
EASYFLOWERS
It was the first time I used the…
It was the first time I used the service and am very impressed. The flowers arrived on time and looked fabulous
8. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much for your lovely feedback Vikki. We are so happy hear that your first experience with us was such a positive one. It’s wonderful to know the flowers arrived on time and made a fabulous impression. We look forward to helping you brighten more days in the future.
Warmest regards,
EASYFLOWERS
Amazing flowers and customer service
I'd spent about 4 hours online, trying to order my lovely sister in Australia some flowers for her 40th Birthday. I just went round in circles, my captcha answers wouldn't get accepted, my credit card payments kept being declined (thanks bank!) and local stores were still shut for Christmas.
Just as I was about to give in, I found easyflowers. I wish I'd found them first, because I was done in minutes! I ordered a beautiful arrangement to be delivered on her birthday and felt very relieved!
Now they also had a special offer on, whereby you could save $38 by subscribing to their newsletter. I thought great, I can get her an even nicer bunch that way, clicked on the deal and got them sorted. And after I'd paid, I realised it had gone through at full price.
I messaged to ask if the $38 could possibly be refunded, they replied within 24 hours saying yes, they would process that for me. Really great service and much appreciated. The flowers arrived on time, in beautiful condition and looking exactly like the picture. Can't recommend highly enough and will be my first point of call when we next send flowers. Thanks for making it so easy, easyflowers!
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much for your lovely feedback Claire. We are so happy to hear that we could make things easier for you and help you surprise your sister on her special day. It’s great to hear the flowers arrived on time and just as beautiful as expected.
We’re happy we could resolve the issue quickly, and we really appreciate your kind words. We look forward to helping you again in the future!
Warmest regards,
EASYFLOWERS
Very satisfied long term customer (11…
Very satisfied long term customer (11 years). The flowers were gorgeous, on time and very well received as usual. EasyFlowers are my go to store for flower deliveries. Thank you so much for your continued fabulous service - I highly recommend EasyFlowers to All.
Happy 2025! LR NSW.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much for your kind words and incredible loyalty over the past 11 years! We are so happy hear that you continue to enjoy our flowers. Knowing that we have been your trusted go-to for all these years means the world to us.
Happy 2025 to you as well! We look forward to brightening many more of your special moments in the years to come.
Warmest regards,
EASYFLOWERS
Everything that I have bought so far…
Everything that I have bought so far from Easy Flowers has never disappointed me in anyway. Their prices are great, their arrangements, if they can’t get the flowers, they will let you know and arrange a refund or substitute them. They’re always spot on with delivery time frame. Thanks Melissa
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much for your lovely feedback, Melissa. We are so thrilled to hear you've been happy with your experience with us. We truly appreciate your support and look forward to helping you brighten more days in the future.
Warmest regards,
EASYFLOWERS
I highly recommend to use Easy flowers
I highly recommend to use Easy flowers,
I have used them several occasions their online ordering and service is great.
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much for the lovely feedback Otto. We are so happy to hear you've had such a great experience with us. We truly appreciate your support. Looking forward to helping you again in the future.
Warmest regards,
EASYFLOWERS
Easy Flowers are just The Best…flowers…
Easy Flowers are just The Best…flowers always beautiful,on time, great price. So glad I found you!
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much Marnie. We are so happy you found us too! It’s wonderful to hear you love the flowers, and that they’ve always been on time and just right. We can’t wait to help you again in the future.
Warmest regards,
EASYFLOWERS
I was ordering on-line from New Zealand…
I was ordering on-line from New Zealand and the process was quick and easy. The flowers were delivered on the correct date and the recipient sent me a photo - they were lovely. I was advised some flowers might be substituted as the originals might not be in season and I was impressed by the good communication. All in all I am very happy to recommend EASYFLOWERS.
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Hi Clara! Thank you so much for your lovely feedback! We are so happy to hear the recipient loved the flowers! It’s great to know you appreciated the updates about substitutions, too. Your recommendation really means a lot to us. We can’t wait to help you again in the future.
Thanks again
Warmest regards,
EASYFLOWERS
Beautiful flowers for my cousins…
Beautiful flowers for my cousins birthday in Adelaide. Sometimes it is difficult when ordering flowers from the uk to Australia. Easy flowers was just so simple. Fabulous service and my cousin was delighted xxxx. Thank you
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thanks for the awesome feedback Veronica! We are so happy to hear we could help you send flowers all the way from the UK! It's great to hear your cousin loved them! Can’t wait to help you out again next time!
Warmest regards,
EASYFLOWERS
I've been using Easy Flowers for over…
I've been using Easy Flowers for over 10 years now, and once again, they did not disappoint. Recently, I ordered flowers for both my daughter and my sister, and as usual, the delivery was seamless. The flowers arrived exactly as expected—beautiful and fresh. I have never hesitated to use Easy Flowers, and they have consistently proven to be reliable every single time.
If you're looking for a trustworthy flower delivery service, I highly recommend Easy Flowers. Plus, they often offer great discounts, making it an even better choice!
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thanks so much for sharing your experience Matthew! It’s fantastic to hear that we have been your go-to for you for over a decade. We love that you’ve had such positive experiences for both your daughter and sister. Thanks for the recommendation we really appreciate it.
Looking forward to helping you again in the future.
Warmest regards,
EASYFLOWERS
Easyflowers are the best way to send a…
Easyflowers are the best way to send a floral tribute interstate. Simple and easy to use the online ordering system with a great range and price to chose from.
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much for your kind words Philip! We are so glad to hear that you found our online ordering system simple and easy to use.
Looking forward to helping you with your next flower order.
Thanks again
Warmest regards,
EASYFLOWERS
Useless
Easyflowers? Far from it. Deliveries Australia wide? Wrong again. I typed in the area I wanted my flower order delivered to, went through the checkout process and then after paying received an email saying that they didn't deliver to that particular area. They sent a discount voucher and invited me to reorder via a selected "Outback" collection which I did. This morning I receive a call from them asking me to provide a copy of my drivers license for "further id verification". I told them I've never been asked to do this before for a simple flower delivery and all of the usual information I provided in the checkout, the three digit security code on the back of my card as well as the bank name should be sufficient. Just a complete waste of time and completelty unnecessary. I won't be using them again for sure
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Good Afternoon Doug,
Thank you for your feedback about your recent experience with EASYFLOWERS.
I do apologise for any frustration this has caused.
I can see that we were struggling to fulfil an order to your chosen destination. You were then referred to our Outback Florist range, which assists us in servicing those more challenging areas.
On occasion, our team will reach out to verify identity or confirm further details, to ensure all parties are protected from any misuse of personal information or credit card details. I acknowledge that this can cause frustration and for this, we sincerely apologise.
I can see our customer care team has been in contact and you have been refunded your order in full. But we also want to issue you with a $50 voucher as an apology for your recent experience. This voucher can go towards any future order of your choice. Please let me know if you would like to accept this offer and I can process it straight away for you.
Please don’t hesitate to contact us if you have any additional questions or need further assistance.
Kind regards,
EASYFLOWERS
Easy flowers is Easy
I’ve used EasyFlowers three times now and have had great service and a wonderful product delivered, on time and as arranged, each time. Highly recommend.
24. August 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you so much for your kind words Jacinta. We are so happy to hear we have been your go-to florist. Can't wait to help you with your next flower order.
Warmest regards,
EASYFLOWERS
Amazing service
Once again EasyFlowers have given me beautiful flowers & amazing service. Thoroughly recommend this company.
15. August 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Thank you Karen for such lovely feedback! We are so happy to hear we have provided beautiful flowers and amazing service. Looking forward to helping you again in the future.
Warmest regards,
EASYFLOWERS
I was absolutely devastated when I saw…
I was absolutely devastated when I saw a picture of the flowers that had been ordered through EasyFlowers. As my friend said 'it looked as though someone had raided a garden'. The flowers cost $148.00 which was supposed to be an upsized arrangement of flowers with the delivery and card included, it came to a total of $172.00. I really thought that the flowers would be something special. The flowers were completely underwhelming. EasyFlowers are really good at promoting all of the jargon on their website including their five principals and supposedly offering 100% satisfaction guarantee but they do not stand by what they promote. When I contacted them to offer feed back I was told that I basically got the flowers that I paid for and as a gesture of goodwill, they would offer me a partial refund which really only covered the delivery and card. My bouquet was supposed to have another 50% more flowers. I would never use this company again.
4. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von EASYFLOWERS
Hi Jacqui,
We apologise sincerely for any dissatisfaction caused with your recent order.
Although the flowers were fresh, we recognise that the deluxe upgrade did not met your expectations. We have refunded you $45 of your purchase.
We understand you have declined our additional offer for a gift voucher towards a future purchase, if you do change your mind, please be sure to let us know, and we can organise that immediately for you.
Thanks
EASYFLOWERS
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