DyperBewertungen 

If I could give no stars I would. This company is a joke. I started a subscription and after was looking at their different policies, from subscription management, shipping, cancelations, etc. I never gave my order number, which their item system says IS REQUIRED FOR CANCELATIONS. The next day they canceled me order saying "oh well I know our system says you need all this to cancel but you looked up cancel policy so we canceled your order, you'll get your money back in 3 to 5 days, but if you want to reorder you can". Seriously this is a joke. Now I have to wait until MY MONEY gets refunded and get different diapers, because I sure as hell an not going to risk them doing this, or worse, again. I can see why they have an F rating with the BBB.

They took over our regional diaper compostable service and honestly they’ve been terrible. Once they sent 5 months of diapers instead of 1 and blamed the customer. You can’t return even unopened diapers. The subscription is every month. It’s expensive and they have terrible support options. No phone, just text, and email and it seems to be one person. Their philosophy seems to be the customer is always wrong. I try to make the environmental friendly choice but I’m going to go back to a regional option (Tiny Tots for SF Bay Area). So sad they ruined Earth Baby. Also the diapers and service is about x4 more expensive than you’d pay at Costco / Walmart and the like but the premium was worth it for the better environmental impact…but getting treated terribly was not!