Defective design of my orange backpack resulted in the flooding of both front pockets & the loss of the iPod stored inside the pocket due to it being water logged. I reported the defective design & w... Mehr ansehen
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Das sagen Bewerter
Unfortunately, my experience with the Doughnut backpack has been very disappointing. After less than one year of sporadic use, the backpack broke following a light wash in the washing machine, car... Mehr ansehen
Love my new Doughnut backpack!! I have others in different colours and sizes which I use all the time. The different compartments on the inside are are perfect keeping everything organised especia... Mehr ansehen
I have ordered and paid for four bags for my cousins wedding on 20th June, paid for $200 HK for FedEx delivering which says 2-5 days. Now after 6 days waiting, no idea where the bags are and whether t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
The home of travel friendly, high quality, hand crafted backpacks designed in Hong Kong
Kontaktinformationen
UNIT B, DOLPHIN WAY, RM19 1NZ, ESSEX, Vereinigtes Königreich
- +442034880885
- info@doughnutofficial.co.uk
- doughnutofficial.co.uk
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Das haben sich andere Leute angesehen
The American Vintage is practical and stylish!
I got an American Vintage bag recently having owned a Macaroon for several years. I got it so I can go on short overnight journeys for work and to visit family. I’ve managed to pack everything I need for four nights away including my ipad. The beautiful leather straps are adjustable allowing me to pack the bag to it’s full capacity. To top it all off the American Vintage is really stylish and absolutely gorgeous. Really happy with my purchase and can’t wait to travel with it.
Did not even realise for a week that…
Did not even realise for a week that they had sold out of a bag I ordered. And didn’t even tell me. So ended up with bad service but still had to get the bag for the Mrs’s for Xmas as that was what she wanted. Didn’t even offer an apologies for a next order or anything. Very cold customer service.. but they win as I had to buy the bag. You were very lucky with my money.you might not be in the future
Excellent quality
Excellent quality, delivered promptly and a cheeky deal too! This is a gift but I woukd love one myself. Stylish, good quality and unique products.
I love my bag
I love my bag, it was just the right size, and the cloth it comes in water-protects my stuff inside. Recommend
On time and great condition
On time and great condition, smaller than expected, though.
Gorgeous gift
Bought as a gift. Looks well made. Lovely colour (I purchased grape). Fabric has a beautiful texture. Huge amount of internal pockets. Would love one for myself.
Great choice of products
Great choice of products, albeit not the most reasonably priced on the market, but very good quality. Very efficient delivery service too.
Love the bag it’s a great shape and has…
Love the bag it’s a great shape and has plenty of pockets. The side pocket is ideal for my purse.
The bag is very nice
The bag is very nice, I love it! Arrived within a week.
But I tried to contact customer service twice but they never answered back.
I hope to receive an answer in the future If I will ever need to contact them again.
Other than that everything went smoothly.
Over the moon with this bag a gift for…
Over the moon with this bag a gift for my daughter, Doughnut went out of their way to make sure order arrived on time 🌸 colour so nice true to photo
I’ve received my package very fast plus…
I’ve received my package very fast plus it’s exactly as the picture.
Great ethos, supported with genuine values.
If you’re in doubt about the quality of these bags when buying online, you don’t need to be. They are incredible.
The level of customer service this brand also has is superb.
Great ethos, supported with genuine values.
I already have one of these bags
I already have one of these bags, the quality is amazing and the unique design makes it stand out.
THIS IS LITERALLY THE BEST BAGS I'VE…
THIS IS LITERALLY THE BEST BAGS I'VE EVER SEEN IN MY LIFE, TOTALLY WORTH EVERY CENT.
AND BUY BUYING YOU JUST SAVE THE OCEAN.
order delay
The official website shows it may take 1-2 to delivery the item but it actually took almost half a month to get the bag

Antwort von Doughnut Bags
Poor customer service
I ordered the mini macaroon in chestnut but was sent the rose one. I contacted the company by email, followed up by a phone call and they were very helpful and said the correct bag would be sent out that day to arrive the next working day. I followed up 3 days later and asked for a tracking number but had no reply. It’s been 12 days since that email, the bag hasn’t arrived and I’ve followed up with numerous emails and still no response. Very disappointed with the customer service from this company. Given 2 stars rather than 1 as the bag I did receive is good quality and I would have given 5 if the correct bag had arrived and the service was better.

Antwort von Doughnut Bags
Fasting shipping
Fasting shipping! Good customers service! Gave me discount for multi purchase of 4 bags for Xmas gifts. :-)
Order not delivered
Still no news about my order UK9775. I got a call (minutes after I complained on their inbox) saying that I had to change the bag color because the one I wanted wasn't available. Done that and so far no updates on my order. Not even a shipped update!! That's a freaking joke

Antwort von Doughnut Bags
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