Ordered Xmas gift on the 7th of Dec - checked delivery time and it would be here before Xmas. Tracking seemed to work up until the 20th of December. Edit: they did respond via email and trust pilot... Mehr ansehen
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Das sagen Bewerter
I’ve been scammed on a small scale by on line retailers before but this company is 100% legit. Their customer service was superior to most and the product came exactly as designed. Additionally, our d... Mehr ansehen
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Dope Neons is a wonderful site to get exactly what you want! The customer service is awesome and their response time is immediate. I had a terrible time keeping from getting myself something, when I w... Mehr ansehen
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Thrilled with my purchase although it came late for Christmas present for hubbie due to pandemic. Quality first class looks much more expensive than it was Service excellent when I emailed to fin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Dope Neons
Vom Unternehmen geschrieben
With a dedicated team of graphic designers and skilled craftsmen we create unique and innovative artwork to illuminate your space with ambience and energy. By pouring our love for art and design into each piece that we design we create stunning products that our customers will love.
Customer Service
United Kingdom, United States & Philippines
Contact: customerservice@dopeneons.com
Product Issues & Support
United Kingdom, United States & Philippines
Contact: support@dopeneons.com
Graphic Design
United Kingdom & Netherlands
Contact: customdesigns@dopeneons.com
Production & Development
United Kingdom, China & Netherlands
Contact: Production@dopeneons.com
Customer Service
United Kingdom, United States & Philippines
Contact: customerservice@dopeneons.com
Product Issues & Support
United Kingdom, United States & Philippines
Contact: support@dopeneons.com
Graphic Design
United Kingdom & Netherlands
Contact: customdesigns@dopeneons.com
Production & Development
United Kingdom, China & Netherlands
Contact: Production@dopeneons.com
Kontaktinformationen
Vereinigtes Königreich
- contact@dopeneons.com
- dopeneons.com
4,5
Hervorragend
172 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent very good service
Excellent very good service. Thoroughly recommend and well worth the money.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Jennifer
Thank you for your review and for recommending Dope Neons, we really appreciate it.
Kind regards
Lauren
Here To Help Team
Dope Neons is your one stop shopping place for a neon sign!
Dope Neons is a wonderful site to get exactly what you want! The customer service is awesome and their response time is immediate. I had a terrible time keeping from getting myself something, when I was ordering a gift for my son! I felt like a kid in a candy store! Such beautiful signs! Well done, Dope Neons, well done!!!
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Joyce,
Thank you for your review. We’re really pleased to hear you had a good experience and that everything went smoothly when ordering your son’s gift. We appreciate the support and kind words.
Kind Regards
Lauren
Here To Help Team
100% Legit
I’ve been scammed on a small scale by on line retailers before but this company is 100% legit. Their customer service was superior to most and the product came exactly as designed. Additionally, our design was custom with zero up charge. Highly recommend and will definitely buy again.
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi, thank you for taking the time to leave this review.
Really glad to hear the custom design turned out exactly how you wanted it.
Thanks again for the recommendation, we’d be happy to help again in the future.
Kind regards
Lauren
Here To Help Team
Disappointed Grandson …
I ordered this for My grandson for Xmas for Christmas in good time and it did not arrive
I have given 2 stars as they promptly reply to emails which I have sent numerous up to Christmas asking for a delivery date with no confirmation Consequently one very disappointed grandson who we told it fell of santas sleigh over Amsterdam !!!
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Heather,
Thank you for your review, I'm truly sorry this happened, especially when it was meant to be a Christmas gift for your grandson.
For transparency, a number of UK bound parcels shipped in early December were unexpectedly delayed at the Amsterdam E International Mail Centre after being recorded as ready for the Royal Mail network. Sadly, some have not moved on in time for Christmas, despite our continued follow-ups with the carriers.
What matters most now is making this right. We are actively remaking and sending out replacement signs so that anyone affected by this issue is not left without their order.
You’re very welcome to reach out to the customer support team you were already speaking with, or contact me directly at heretohelp@dopeneons.com, and I will personally make sure this is put right for you.
Kind Regards,
Ashley
Here To Help Team
Ordered Early December, not here for Xmas
Ordered Xmas gift on the 7th of Dec - checked delivery time and it would be here before Xmas. Tracking seemed to work up until the 20th of December.
Edit: they did respond via email and trust pilot and were professional and understanding. Just unfortunately delays due to time of year.
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Player,
I'm sorry to hear you've experienced an issue tracking your order. I've checked on our system and I can’t see any orders or emails under the name “Player”. Could you please email your order details to heretohelp@dopeneons.com and I’ll look into this straight away for you.
Kind regards,
Ashley
Here To Help Team
Great Quality
Great quality. My daughter’s father loved this gift for his birthday!
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Paige
Thank you for your review, it's great to hear that the birthday gift was received so well.
Kind regards
Lauren
Here To Help Team
Great individualized service
Great individualized service. I wanted a special one of a kind personalized gift for my son and his wife but had no idea how to design it. They worked with me through emails until they designed just what I was looking for. Price was good, workmanship was excellent, shipping was traceable from start to finish. Light is awesome. I cant wait to see their faces when I give it to them at Christmas.Definately recommend and will buy from again. Thanks!
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Desiree
Thank you so much for the amazing review! We’re thrilled to hear you had such a great experience designing your custom sign with us, it’s always our goal to make every gift feel truly personal.
Kind Regards
Lauren
Here To Help Team
Good quality
Good quality, fast delivery, i can recommend
25. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Magda
Thanks you for your feedback. We’re glad you’re happy with the quality and speedy delivery, and we really appreciate your recommendation.
Kind Regards
Lauren
Here To Help Team
My nephew LOVES his gaming sign
My nephew LOVES his gaming sign. Teenagers can be so noncommittal but this kid went crazy and that’s the whole story. He couldn’t wait to set it up and show his friends. He’s happy; I’m happy. Thanks again! I’ll be back.
16. August 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Lisa
Thank you so much for your glowing review, we look forward to seeing you again soon.
Kind regards
Lauren
Here To Help Team
Awesome
Item was as described, delivered in good time . Good value for the money . Love how you can dim the brightness in the evening. looks amazing in the campervan. Get lots of comments when staying on sites . Highly recommended don’t hold off you will not be disappointed.
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Thanks so much, Charlotte! We’re thrilled to hear you love your sign and that it’s getting compliments on the campsites. We really appreciate you taking the time to share your experience and recommendation!
Kind Regards
Claire
Here To Help Team
ITEM WAS EXACTLY AS DESCRIBED
ITEM WAS EXACTLY AS DESCRIBED. ARRIVED QUICKLY, SET UP EASILY, AND I HAVE BEEN GETTING COMPLIMENTS EVER SINCE.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi
Thank you for the great review, it sounds like your new sign is a hit! We hope to see you again soon.
Best Regards
Claire
Here To Help Team
Received our personalised bar sign last…
Received our personalised bar sign last week and couldn't be happier. Went with the multi colour option as we couldn't decide which one to choose and it didn't disappoint. Select any colour or set to alternate flashing colours.... it looks amazing.
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Ben
Thank you for the excellent review, we really appreciate your feedback.
Kind regards
Lauren
Here To Help Team
Had a Devon sign made up in green and…
Had a Devon sign made up in green and it looks awesome, highly recommended 👌
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Hopkins,
Thank you for sharing your review and for recommending us. We appreciate it!
Kind regards
Lauren
Here To Help Team
Great service
Great service, delighted with the sign
25. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Gordon
Thank you for taking the time to leave us a review, it's great to read your comments.
Kind regards
Lauren
Here To Help Team
Highly recommended
Highly recommended!
I ordered twice a sign (once a game design, the other time an uploaded own design) and the service was really great. For the own design, there was interaction with Rose from the company because my original design wasn't fit for the aimed purpose. At the end, we managed to have a workabl/printable design.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Pieter
Thank you for your kind words, we're thrilled you had a great experience with both orders. Your recommendation means a lot to us!
Kind regards
Lauren
Here To Help Team
Absolutely love my neon sign
Absolutely love my neon sign. Arrived within the date stated on purchase. Packaged well, as it's travelled overseas to the UK. It's definitely a focal point in my kitchen. I highly recommend Dope Neons for your signs. You get exactly what they advertise. 10/10
11. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Mrs Perry
Thank you so much for your glowing review and for recommending Dope Neons.
Kind regards
Lauren
Here To Help Team
A great experience
A great experience. The sign lights up beautifully and was well received at Christmas - now destined for son’s man cave. It was packaged well and delivered in good time
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Myra
Thank you for your wonderful review! It's great to know you were happy with the quality, packaging and timely delivery.
Kind regards
Lauren
Here To Help Team
Easy to order and track packaged really…
Easy to order and track packaged really well .ordered its 5 o clock somewhere for my daughter for Xmas to put up in her garden bar.. she was thrilled with it
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Angela
Thank you so much for your kind review! We're thrilled to hear your daughter loved her new sign.
Kind regards
Lauren
Here To Help Team
Loved the sign and the business…
Loved the sign and the business people... Happy.... Thank you...
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Cheryl
Thank you so much for your kind words! We’re thrilled to hear you loved the sign and had a great experience with us. Your happiness means the world to us. Thanks for choosing Dope Neons!
Kind regards,
Lauren
Here To Help Team
!! SCAM - INGEN GARANTI & REKLAMATIONSRET
!! SCAM !! INGEN GARANTI & REKLAMATIONSRET
Købte et skilt, umiddelbart fint, men efter nogle måneder virkede det ikke. Skrev til Dope Neons, de holdt mig hen med tom snak, og da min tålmodighed slap op efter flere måneder, bad jeg om et nyt skilt eller pengene tilbage. De afviste min reklamation, så der er altså ingen reklamationsret eller garanti fra dette firma!
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Dope Neons
Hi Christina
We are sorry to read your comments. While we welcome all feedback, we feel it’s important to clarify that calling our business a scam is entirely false and misleading.
If you require assistance or have a legitimate concern, please reach out to us directly, we’re always here to help. You can reach my team for assistance at any time on the following email address: heretohelp@dopeneons.com
Kind regards
Ashley
Here To Help Team
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