Doobdasher can either be quick and fast…
Doobdasher can either be quick and fast or have horrendous customer service. We ordered a cart from their website and when it got to us, we noticed the bottom of the glass cart was not properly sealed or glued down to the base. we had to tape it at the bottom to keep wax from leaking out. Then after two nights of minimal usage the stem inside the cart disconnected from the base and we could not use the cart anymore, wax got all inside the stem and it wouldnt pull.
When we messaged doobdasher for a new cart due to the fact the one we were sent was obviously not well made, it was 2-3 days of back and forth before they agreed to give us store credit for a new one. It takes 48 hours to get anyone to reply to you. Now that we have the credits we placed a new order and then our new package (which we got quickship for which is estimated 2-3 business days) had zero movement past “label created” and its been sitting there like that for 4-5 days now. cant help but feel they drag their feet when it comes to replacing your items you need because of their mess up…







