Booked apartment for Ayr show a year in advance. Then received phone call to say that apartment was no longer available and would be give an alternative. I agreed to this. Then received a further ph... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Had a great short break at Links View in Prestwick. Great location and lovely apartment. Had a couple of minor issues that were quickly addressed by the Donnini staff who were informative and helpf... Mehr ansehen
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We stayed at the Lookout in Prestwick. It's a beautiful well designed apartment with wonderful views, can't fault it. Everything you need in this duplex. Good internet connection , handy for publi... Mehr ansehen
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Cannot thank the team at Donnini enough. The care and support they offered when we had cause to seek an extended stay for an aging family member was fantastic and very much appreciated. The apartment... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Unterkunft für Selbstversorger
- Gruppenunterkunft
- Ferienhaus
- Tierfreundliche Unterkunft
- Gästeunterkunft
- Urlaubsvermietung
Vom Unternehmen geschrieben
For business. For leisure. For extended stays. Donnini Apartments have over 65 stunning serviced apartments and houses, mainly across South Ayrshire, Scotland. So whether you are looking for a romantic weekend in a beach front property, or the perfect home to relocate your family to, Donnini Apartments have got you covered. Give us a call to discuss your requirements with a member of our team.
Kontaktinformationen
Hartfield House, KA7 2TS, Ayr, Vereinigtes Königreich
- 03300 130 882
- hello@donnini.co.uk
- donnini.co.uk
4,2
Gut
42 Bewertungen
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I recommend Gabbi
I recommend Gabbi. This woman is capable of resolving various issiues regarding the apartament.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Dear Dawid,
Thank you for your kind words regarding Gabbi, we will be delighted to pass on your feedback to her.
We hope to welcome you back in the near future!
Best wishes,
The Donnini Team
Donnini
I stayed in Cuthbert House a couple of weeks. Donnini were easy to contact and discuss booking.
The apartment was everything I hoped for. There was an issue with a small roof leak which was attended within the day.
I left some stuff in the apartment and this was saved for me. Excellent work from all.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Dear Jasonb,
Thank you for your kind review. We're delighted to hear that you enjoyed your stay at Cuthbert House and found the booking process easy with our team.
We're also glad the maintenance issue was resolved quickly and that we could safely keep the items you left behind.
We really appreciate your feedback and hope to welcome you back again soon!
Best wishes,
The Donnini Team
It’s not the first time that we have…
It’s not the first time that we have stayed at this apartment.and once again it was everything that we wished for .will definitely be back again
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Dear Melvin,
Thank you for your lovely feedback! We are delighted you had a great stay with us and we look forward to welcoming you back soon!
Best wishes,
Georgia - Donnini Team
Christmas luxury
Stayed Xmas Eve till Boxing Day . The staff were wonderful so helpful and our property was stunning . Highest standard of renovation of this Victorian property a mixture balance of tradition and modern minimalism we .just loved it . An air fryer would maybe a nice touch to accommodate the abundance of food that you cook for Xmas dinner but luckily I took mine with me . Have booked this again for next year as it was faultless
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Dear Allison,
Thank you so much for your wonderful review. We’re absolutely delighted to hear that you enjoyed spending Christmas at No20 Mansfield House and our team all helped make your stay special.
Thank you as well for the helpful suggestion about an air fryer - we’ll certainly take it on board for future stays.
We’re thrilled that you’ve already booked again for next year and very much look forward to welcoming you back.
Best wishes,
The Donnini Team
What a Luxury house with all mod cons
What a Luxury house with all mod cons. A touch of class with the games room and the living room with the open plan kitchen was superb. Also the inclusion of an Air Fryer brings it really up to modern day. Each bedroom had its own television and the beds were really comfortable. All round a really enjoyable stay for my 60th birthday.
6. November 2025
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Antwort von Donnini Apartments
Hi Anne,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you enjoyed the luxury, comfort, and modern touches of the house, and that it helped make your 60th birthday such a special occasion
It’s great to know the games room, open-plan living space, and well-equipped kitchen all stood out for you, as well as the comfort of the beds and TVs in each bedroom. We really appreciate you taking the time to share your experience and would love to welcome you back again in the future.
Kind Regards,
The Donnini Team
I have stayed with Donnini a few times…
I have stayed with Donnini a few times now when visiting the area. My stays have all been faultless and I've loved each property that I have stayed in. The staff have also been very helpful and informative on the phone. I love the no contact check in. Donnini are my go to for my trips to Ayrshire and I'll definitely keep returning.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Hi Sam,
Thank you so much for your wonderful review — it really means a lot to our whole team. We’re delighted to hear that all of your stays with us have been faultless and that you’ve enjoyed each of the properties you’ve visited.
It’s great to know our team have been helpful whenever you’ve been in touch, and that the contactless check-in process works well for you. Hearing that Donnini has become your go-to choice for trips to Ayrshire is the best feedback we could hope for.
We truly appreciate your loyalty and look forward to welcoming you back again soon.
Kind regards,
Donnini Apartments
Lovely place
Sea Breeze apartment.Lovely place
But needs some TLC
Back door hole in it had to put tissue into it to stop draught
Tap outside continually pored for 48hours while there.
Toilet flusher upstairs needs fixed.
Otherwise had a lovely stay there.
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Thank you very much for taking the time to share your feedback, and I’m glad to hear you had a lovely stay overall at Sea Breeze.
I really appreciate you highlighting the maintenance issues you came across. The back door, outdoor tap, and toilet flusher should all have been in proper working order before your arrival, and I’m sorry for the inconvenience they caused during your stay. Your comments have now been passed to our maintenance team so we can address each point promptly.
Feedback like yours is incredibly helpful in making sure our properties stay in great condition, so thank you again for letting us know. We hope to have the opportunity to welcome you back in the future for an even smoother experience.
Kind regards,
Donnini Apartments
Terrible accommodation, can’t help but feel we’ve been scammed.
We recently stayed in the Sunset View house, and were incredibly disappointed both by our stay and by the response from Donnini Apartments. We will never book with them again, and would recommend against booking with them to others.
We originally booked to stay in Wellington View however were informed the week before our booking that that property was now unavailable due to requiring repairs and that we had been “upgraded”. We later found that the house we had been moved to had a cheaper nightly rate than the one we booked and paid for.
The house was in a state of disrepair and smelled heavily of urine, smoke, and occasionally cannabis. The worst culprits for this were one of the bedrooms and the sofa, resulting in us sitting on the floor in the living room. The carpets were stained in many places, a brutal combination with the smell, making the property feel unclean.
The downstairs bathroom had a yellowing, non-functional (not that we would have used it) bidet installed on the toilet. The ceiling was cracking, the sealant around the shower desperately needed redone, and the extractor fan was purely decorative.
The kitchen was more functional than the bathroom- a low bar it stumbled over. The fridge had one shelf and froze all of our food. The provided crockery featured broken rims, chipped plates, and unbelievable flat cutlery.
Our issues with the property were, as noted, extensive and we emailed Donnini Apartments to inform them, not seeking a refund or credit, just to inform. We were supplied with an AI generated apology. This is not customer service. This is not genuine or respectful. We replied, stating we were dissatisfied with the response and were offered a £60 credit to rebook, despite stating that we will not be booking with them again.
All in all, would recommend steering clear of this company. We don’t know the state of the other properties, but with this stunning example of customer service, it seems unlikely that if there was to be an issue you would get any help or even an apology.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Thank you for taking the time to share such detailed feedback. I am genuinely sorry for the experience you had and for how disappointed you felt both with the property and with our communication. This is clearly far from the standard we aim to deliver, and I understand why you were left feeling frustrated.
I appreciate you originally booked Wellington View and were later moved to Sunset View. When we relocate guests it is normally because of an issue that affects the safety or readiness of the original property, but I completely understand your concern regarding the pricing difference. We should have been clearer and more transparent in our communication so that you didn’t feel misled.
Your comments about the condition, odour, and cleanliness of the house are extremely concerning. No guest should ever feel uncomfortable in one of our properties, and I’m very sorry that this was your experience. We are now carrying out a full inspection of Sunset View so we can address the issues you’ve highlighted — including the carpets, furniture, bathroom maintenance, and kitchen equipment.
I also want to apologise for the way your feedback was handled. You’re right to expect a personal, thoughtful response when you take the time to raise concerns, and I’m sorry that what you received felt impersonal and dismissive. We are reviewing our processes to ensure that all guest feedback is responded to directly by a member of the team, and that gestures of goodwill are meaningful and appropriate.
Although you’ve said you wouldn’t book with us again, if you would be willing to share your booking details with us at hello@donnini.co.uk, I’d like to personally review your case so we can understand exactly what went wrong and make sure this is properly followed up.
Thank you again for bringing this to our attention — we take your feedback seriously and will use it to improve.
Kind Regards,
Donnini Apartments
Last minute stay when Oasis and Friv…
Last minute stay when Oasis and Friv festival on meant we had to travel to Ayr from Glasgow.
Paid a premium price, £550 for the sea breeze house for 1 night, for myself and for 2 colleagues. Arrived very late and tired only to find a dirty house completely uncleaned. Hairs, towels in bathrooms. Dirty linen and sand in beds. Looked like a family of 6 had stayed for a week. Numerous problems with this company but unfortunately I have to use them sometimes with many workers in Ayr. I complained and they offered me a 2 bedroom apartment the next night, explained there was 3 of us needing rooms. Three times requested compensation and they say offering me a smaller inadequate apartment the next day (£250 for a night) was compensation.
Terrible customer service and have literally just come off the phone after an hour with some incompetent staff trying to get my technicians in a property after waiting an hour outside and I was having dinner.
Shocking company. Get your house in order.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Thank you for taking the time to share your experience, and I’m genuinely sorry for the issues you and your colleagues encountered during your stay. Arriving late to find a property that had not been prepared to our expected standard is completely unacceptable, and I understand how frustrating and disappointing that must have been — especially after travelling and at a premium rate during a very busy period in Ayr.
I’m also sorry that the alternative accommodation offered the following night did not meet the requirements for your group. We should have communicated more clearly and worked harder to find a solution that matched your needs.
Your comments around customer service and communication are very concerning, particularly the delay your technicians experienced when trying to access a property. This is not the level of reliability or professionalism we aim to deliver, and I appreciate the impact this had on your plans.
We are now reviewing the specific circumstances of your booking — both the housekeeping failure and the service issues — to understand exactly what went wrong and how we can prevent a repeat. If you are willing, please share your booking reference and contact details with us at hello@donnini.co.uk and request that this is escalated to management. We want to ensure your concerns are properly addressed.
Thank you again for your feedback. We take it seriously and are committed to improving the consistency of our service.
Kind regards,
Donnini Apartments
Unbelievable property furnished and…
Unbelievable property furnished and cleaned immaculately, nothing was too much hassle for the team and they made the process of booking simple and easy. Check in was easy and it was in an ideal location for a large family celebrating a 60th birthday with an easy walk into the town for food, shopping, plenty of parking good sized beds and access to the beach out your back gate. Would 100% recommend. A lovely team of staff available to answer the phones who went over and aboard to suit our requirements.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Thank you so much for taking the time to share such a wonderful review. We’re thrilled to hear that the property worked so well for your family’s 60th birthday celebration — it’s always special to be part of those memorable moments.
It’s great to know you found the home immaculate, well-furnished, and in the perfect location for everything you needed, from the beach access to the easy walk into town. We’re also delighted that our team made the booking and check-in process simple and were able to support you throughout your stay — I’ll make sure they hear your kind words.
We truly appreciate your recommendation, and we’d love to welcome you all back again in the future.
Kind regards,
Donnini Apartments
Perfect stay - just what was needed
I recently stayed with Donnini in one of their apartments in Ayr.
Communication from host was fantastic, before, during and after our stay, check-in was smooth, all digital and easy to follow.
The apartment was great, central location as well as beach front with beautiful views over to Arran.
Property was spotless and we had everything we needed for our stay.
Would definitely book again and highly recommend!
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Thank you so much for your lovely review. We’re delighted to hear that your stay was exactly what you needed and that everything from the communication to the check-in process felt smooth and straightforward.
It’s great to know you enjoyed the apartment, especially the central and beachfront location with the views across to Arran — it’s one of our favourites too. We’re also really pleased that you found the property spotless and well equipped for your stay.
We truly appreciate your recommendation and would be thrilled to welcome you back any time.
Kind regards,
Donnini Apartments
Great Experience
I called in to book a stay fairly short notice, and the team couldn't have been more helpful.
From the start, they were friendly, responsive and professional. They quickly found the perfect property for me and my friends, and it turned out to be ideal for our stay.
Communication was clear and quick, and they even provided a digital property guide with everything we needed to know - including simple check-in instructions which made arrival stress free.
The property was great and was very clean, and the location was second to none.
Would absolutely recommend them to anyone.
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Dear Mrs Alexander,
Thank you so much for your fantastic review. We’re delighted to hear that our team were able to help you find the right property at short notice — and even more pleased that it turned out to be ideal for your trip with friends.
It’s great to know that you found our communication clear and helpful, and that the digital property guide made everything from check-in to settling in nice and straightforward. We’re also really glad the cleanliness and location lived up to expectations.
We truly appreciate your recommendation. If you’re ever planning another stay in the area, we’d be more than happy to help again.
Kind regards,
Donnini Apartments
We booked an apartment in Ayr with view…
We booked an apartment in Ayr with view of water booking was all confirmed. It was cancelled a week before our stay 11th June
2025 . They tried to fob us off with another
apartment in town which was not comparable as all they had left .
They gave us no reason for cancellation
I am guessing got a longer booking .
We had arrangements that we couldn’t cancel so had to fork out for more expensive place through booking.com as
not much choice at this late stage .
They thought sorry was enough and refused to compensate in anyway . Just reminded me of term 4.1. So much for customer service and people can have no confidence in them
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Dear Geoff,
Thank you for taking the time to share your experience, and I’m genuinely sorry for the disruption and frustration this caused so close to your planned arrival. I completely understand how disappointing it must have been to lose the waterfront apartment you had booked, particularly when you already had fixed arrangements in place.
We never cancel a confirmed booking lightly, and when we do, it’s because something has changed that affects our ability to host guests safely or to the standard we expect. I’m sorry if this wasn’t made clear at the time — we should have communicated the reason more openly rather than leaving you feeling uncertain.
I appreciate that the alternative property offered didn’t match what you originally reserved, and that at such short notice it left you with limited options and additional costs. I also understand your disappointment regarding compensation; while we do follow our terms and conditions, that doesn’t lessen the impact this had on your plans, and I’m sorry that our handling of the situation left you with no confidence in us.
Thank you again for your feedback — we take it seriously and are committed to improving.
Kind regards,
Donnini Apartments
My family and I had a great trip...
My family and I had a great trip to Prestwick in 2025. As we were a big party, we stayed at two separate houses, The Alexander and Rothiemay House. Both of the properties were stunning. The quality of the finish was very high and both of them were absolutely immaculate in terms of cleaning standards. Really impressed with Donnini as they kept in touch with me throughout. I felt that they genuinely cared about us as guests which I don't get when I stay away with other companies. Looking forward to returning to the area later in the year!
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Dear Mr Russell,
Thank you so much for your lovely review. It means a great deal to our team. We’re delighted to hear that you and your family had such a great stay in Prestwick, and that both The Alexander and Rothiemay House suited your group so well.
It’s fantastic to know you were impressed with the finish and cleanliness of the properties, and that our team’s communication helped you feel genuinely cared for. That’s exactly the experience we aim to deliver, so your feedback has really made our day.
We’d be thrilled to welcome you back later in the year. If you need anything at all when planning your next trip, just let us know — we’re always happy to help.
Kind regards,
Donnini Apartments
DONT STAY HERE !!!!!!
We stayed at South Beach View Troon for 4 nights. This is a deluxe with Donnini. The house is lovely, en suite a bit cramped but hey ho. As normal with Donnini it is ver basic with supplies e.g. only 5 plates , 5 soup plates , no large bowels etc. etc. our big complaint is the garden. We knew it was small. If weather is nice and you want to sit in this garden forget it. It’s a disgrace. Weeds everywhere, table and chairs was thick with sawdust and filthy. Chairs are only suitable for children and are covered in rust. We reported this as was one of the nicest days of this year. Donnini finally responded and said sorry they couldn’t come out. We cleaned and brushed up but we were unable to use the chairs.Disgrace Donnini in a deluxe property. How much does it cost to get a decent set of outdoor furniture. On another note there is a loud whining noise within the property which displays itself day and night. Don’t stay here if you want a decent sleep or a glass of wine in the garden on a nice day. Lost faith in all Donnini properties
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Dear Ann,
Thank you for taking the time to leave such detailed feedback about your stay at South Beach View. I’m genuinely sorry that your experience fell short of what you expected from one of our deluxe properties.
I appreciate your comments regarding the garden and outdoor furniture — these should have been guest-ready and maintained to a much higher standard. I understand how disappointing it must have been to look forward to enjoying the sunshine and then find the space not usable. I’m also sorry that we weren’t able to send a team out during your stay; that clearly added to your frustration, and we should have responded more proactively.
Your points about the kitchen inventory and the noise you experienced inside the property are also noted. This is not the level of comfort or consistency we aim to provide, and I apologise for the impact it had on your stay.
We are now reviewing the condition of the garden, outdoor furniture, and internal noise issue, and will be updating and addressing each of these areas immediately. Feedback like yours is essential in helping us improve, and we’ll use it to ensure this property meets the standards our guests expect.
Thank you again for bringing this to our attention.
Kind regards,
Donnini Apartments
Our original booking in…Kilmarnock through booking.com
Our original booking in Kilmarnock (London gateNo 1) was cancelled on the day before we were due to arrive and they had moved us to another of their properties(No 73). The original apartment looked really nice but the one we were sent to was awful. It was not clean, ensuite door had a hole punched in it, skirting was dirty/mouldy, oven was disgusting, plates, cutlery, cups etc all dirty, blinds damaged, kitchen floor covering ripped/torn. We arrived late and could not contact Donnini at the time so we moved to a local hotel which luckily had rooms for us. On a positive note, on contacting Donnini the following morning they gave us a full refund, however, not something we should have to do...no confidence in using them again!!
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Hi Iain,
Thank you for taking the time to share this feedback. I’m very sorry for the experience you had — especially being moved the day before arrival and then finding the alternative property below the standard you quite rightly expected.
This isn’t the level of quality or preparation we aim to deliver. Your comments about cleanliness and maintenance are concerning, and I appreciate how disappointing and inconvenient it must have been to arrive late, be unable to reach us at that hour, and have to arrange a hotel instead. I’m glad our team were able to provide a full refund the following morning, but I fully understand that this does not make up for the disruption to your stay.
We are reviewing what happened with both the last-minute relocation and the condition of the apartment so we can ensure this doesn’t happen again. If you’re open to it, we’d really appreciate the opportunity to look into the details of your booking — please feel free to email us at hello@donnini.co.uk with your reservation information and ask for this to be escalated to a manager.
Thank you again for your honest feedback. We take it seriously and will use it to improve the reliability and consistency of our guest experience.
Kind regards,
Donnini Apartments
Avoid!!
Cancelled my booking with 3 days notice citing storm damage. The storm had happened 10 days earlier and a member of their team had been in touch for an additional cleaning fee just 2 days earlier. Coincidently cancelled the day after additional tickets were released for Ayr in cup.
We had family travelling from down south so cancellation caused both inconvenience and expense to ourselves.
Had to request refund of fee twice before receiving back. Would never use again.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Donnini Apartments
Hi Sarah,
I’m really sorry for the upset and inconvenience this caused you and your family, especially with people travelling from down south and plans already in place for the Ayr cup match. That’s absolutely not the experience we want anyone to have with Donnini.
When we cancel due to storm damage it’s because our team has assessed that the property is not safe or suitable for guests. Sometimes the full extent of damage or the impact of contractor availability only becomes clear closer to the arrival date, but I fully appreciate how, from your side, the timing felt unreasonable and frustrating — particularly so close to your stay.
I’m also sorry you had to chase your refund more than once. However, I do note that you booked via a third party agent and not direct with Donnini. In those cases refunds are not within our control and are dealt with by the agent. However, this should of been relayed to you, so I apologise for that.
I’d really like to look into your specific booking so we can understand exactly what went wrong and learn from it. If you’re willing, please contact us at hello@donnini.co.uk with your booking reference and the name the reservation was under, and ask for this to be brought to a manager’s attention.
Thank you for taking the time to share this feedback. Even though you’ve said you wouldn’t use us again, we do genuinely value your comments and will be reviewing our communication and refund processes to prevent a repeat of your experience.
Kind regards,
Donnini Apartments
I booked an apt with these people and…
I booked an apt with these people and they cancelled my booking with no explanation, alternative accommodation or apology.
I suspect they got a better price.
Blamed booking.com.
4. August 2024
Bewertung ohne vorherige Einladung
Don't stay here!!!
We were on our way to apartment to be told had to relocate us due to a gas leak in original booking. We were 20 mins away, after getting married that day. We were travelling to another family wedding the following day and had to stay over in Kilmarnock.
Terrible apartments, not up to the standard advertised at all! Apartments nothing like the photos. Was so uncomfortable in there. Everything felt very unclean. Very shabby, old and work needing done and mouldy drinking glass in the apartment that I nearly drank from. When I complained the only solution they offered was a voucher of £50.00 off another expensive stay with them to show they could show me they could get it right the next time... Sorry not the way to do business! Bad Customer Service. No thank you. Will not be back.
24. November 2023
Bewertung ohne vorherige Einladung
Great service provided by Laurence of…
Great service provided by Laurence of Donnini, quick to reply to any queries I had, friendly and professional throughout. Would highly recommend them, thank you.
31. Mai 2023
Bewertung ohne vorherige Einladung
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