DLG Auto Services - Orpington Bewertungen 

Really disappointing service. Car needed repairs due to accident but only confirmation provided on what they were doing was given verbally when meeting with the engineer to book in. When car was returned only part of the work had been completed and engineer denied it ever being agreed to and that it was not accident related (despite everyone else knowing it blatantly was) so had to involve insurance again to have them complete the work. This time the car has been returned with warning lights appearing for areas that repair work was given so need to contact them again to raise another issue. They only provide job numbers so you have to specifically ask to see what they have done and I would recommend having written confirmation of what they do prior to giving the car to them.
On the plus side, the drivers were phenomenal and the car came back very clean.

Friendly Staff, kept me informed on ongoing work to my car. Excellent Job overall.

You been very helpful and trying to meet my needs

The service I received was second to non. My car was collected and I was kept up to date with progress. On completion my car was returned not only repaired but cleaned outside and in.

Appointments were on time and the staff were friendly.
Kept up to date with progress and the phone service was good.

The accident assessor came very soon after the accident. It was a minor issue ( paint job) and was resolved the same day as the collection which I appreciated. The car had been washed and I was pleased with that level of service.

I've used this company twice, via my insurance. Excellent service, car returned as good as knew. Friendly staff, good backup. Kept informed. If,at any timeI had to use a repair service, I would definitely use privately if need be. Vehicle Jaguar.

DLG Auto Services delivered an excellent friendly and professional service. I am satisfied that they have delivered what they have promised

Picked up and returned car on time, called regually to update and finish was good.

DLG took care of everything, from collecting the car needing the repairs and dropping off the courtesy car. The repairs were carried out to a really high standard and the car was valeted. I received regular updates at every stage of the repair process. Staff all very personal and professional.

All the services are fine, and I am quite happy with the repair. I am also thankful to you for cleaning my car's internal & external after the repair. However, when you cleaned my car, you took away a piece of guidance in the compartment of putting our drinking bottles between the two front seats, and you did not put back the guidance piece.
It would be appreciated if you could give me back this guidance piece. Thank you

Great job timing was perfect the repair perfect.the guy picked up my car he was very nice person everything was good

After I was hit in a carpark the repairs were carried it quickly and nicely. The only issue was trying to arrange pick up and drop off as we were supposed to be away on holiday which did kind of impact on our plans for 2 whole days. Staff were all friendly and nice. Communication was good.

Excellent service from collecting my vehicle to bringing it back. Fabulous work and clean as a whistle!

Quick and efficient service and good communication

Communication very gd
The car was meant to be picked up from home address but 1 day before I changed my mind to be picked up from work address I contacted them and there was no problem changing the address they were very polite car come back very clean (and it was very very dirty feel sorry who ever cleaned my car lol )I was very satisfied with the work well done to every body

Had 3 small separate claims with direct line who send me to DLG Auto services in Orpington, the collection via recovery, courtesy car as well as communication though out was top notch the people on the phones are nice and the man who picked up and dropped the car back off was friendly and called ahead to make sure I was in and it was a good time to drop the car off the work was completed all in 4 days even having to wait for parts to arrive from Germany thank you very much

Communication, responsiveness