I cannot fault the varifocals. I was worried that they would need adjusting, but so far, so good. The delivery was slower than I needed. I was told the glasses were dispatched but got no choice in th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Onthis occasion there was a problem with the precription I sent in. This resulted in the wrong lenses being fitted. However, Direct Sight were extremely helpful when |I reported this. The glasses were... Mehr ansehen
Unternehmen hat geantwortet
Good fast service. Had reason to phone as web page not responding as should. Sorted out very quickly and they made sure all information was present and correct. Delivered before estimated date.
Waiting time was excessive. Frames are very cheep and small, more like a childs frame. Ordered varifocal extra light weight lense. Would be good except I can't see through them, the distance is blur... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Direct Sight is one of the leading online providers of prescription glasses in the UK. Our company boasts a highly experienced team of optical professionals. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers. Direct Sight manufactures all orders in our privately owned laboratory based in the UK.
Direct Sight
Vom Unternehmen geschrieben
- We strive to be the best
- Buying prescription glasses online has never been so simple. Our team of highly experienced staff are on-hand to guide you through the ordering process. Browse our wide selection of frames for a huge saving on your next pair of prescription glasses.
- Made in the UK - By Us!
- All customers orders are manufactured in our privately owned laboratory based in the UK.
Easy Returns
Simple pre-paid returns via Royal Mail Returns Service.
Kontaktinformationen
Unit 1, The Business Centre, HP6 6FB, Amersham, Vereinigtes Königreich
- 01494 307 345
- help@directsight.co.uk
- directsight.co.uk
Your Glasses Shipped The Same Day
4,1
Gut
40.973 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
Great customer service. The first pair ordered didn't fit. Alternative frames were offered and the second pair were perfect!
26. Juni 2026
Antwort von Direct Sight
Dear Victoria,
Thank you so much for taking the time to leave us such a great 5 star review!
We're delighted to hear that you had a positive experience with our customer service. Finding the right pair of glasses is so important, so although it's always disappointing when the first pair isn't quite the right fit, we're pleased we were able to offer alternative frames and help you find a pair that you're completely happy with - it's lovely to know that our efforts made a difference.
Your patience and understanding throughout the process were greatly appreciated and we thank you again for choosing DS.
We hope you enjoy wearing your new glasses and we look forward to helping you again whenever you need us!
Simplicity of ordering
Simplicity of ordering the glasses and clear updates on delivery.
26. Juni 2026
Antwort von Direct Sight
Dear Michael,
Thank you for taking the time to leave us a 4 star review!
We're so pleased to hear that you found our ordering process simple and easy to use and that our delivery updates kept you informed throughout your order. We always aim to make the experience as smooth and straightforward as possible, so it's wonderful to know we achieved that for you!
Thank you for choosing DS and for sharing your feedback.
If there's anything we could have done to make your experience a 5-star one, we'd love to hear from you. We hope you enjoy your new glasses!
Antwort von Direct Sight
Dear Robert,
Thank you so much for your fantastic 5 star review! We're delighted to hear you were pleased with both the speed of our service and the quality of your glasses. We work hard to provide high-quality products with a quick turnaround, so it's wonderful to know we delivered on both.
Thank you for choosing Direct Sight!
Antwort von Direct Sight
Dear Alison,
Thank you so much for your 5 star review!
We're delighted to hear that your first experience ordering glasses online was a positive one. It's wonderful to know you're happy with both your choice and the fit.
We really appreciate your trust and hope to see you again soon!
Two weeks late delivery
Two weeks late delivery, suspect that it was only made after I sent email in, no communications, shan't use again...happy with glasses though!
25. Juni 2026
Antwort von Direct Sight
Dear Glenn,
Thank you for your feedback. We're sorry to hear you were disappointed with the delivery experience and our communication.
Our Blue Light lenses are made to order and can take up to 10 working days to produce and your order was completed within that timeframe. We do apologise if you feel we didn't keep you updated as clearly as we could have and we'll be reviewing our communication to improve the experience for future customers.
We're really pleased to hear that you're happy with the glasses themselves. If, on reflection, you feel your review may not fully reflect your overall experience with both the product and the service, we'd be grateful if you would consider updating it. Of course, we appreciate you taking the time to share your feedback, and your comments will help us improve!
Best wishes,
DS Customer Care Team
Very happy
Very happy with the service and prices. Only thing that would have made it 5* is if they sent out a box to send the glasses to them and postage was free (like other companies do).
26. Juni 2026
Antwort von Direct Sight
Dear Emily,
Thank you for your lovely review! We're so pleased to hear you're very happy with our service and prices.
We also really appreciate your suggestion regarding a box and/or label for Reglaze Orders, like yours. Customer feedback like yours is invaluable and we'll certainly take it into consideration as we continue to review and improve our service!
Thanks again for taking the time to share your experience and we hope to see you again in the future!
Quick turnaround
Quick turnaround, good communications and helpful accommodating attitude
25. Juni 2026
Antwort von Direct Sight
Dear Rokiah,
Thank you so much for your fantastic 5 star review!
We're delighted to hear you were happy with our quick turnaround, clear communication and helpful, accommodating service. Your kind words mean a great deal to our Team and we really appreciate you taking the time to share your experience.
Thank you for choosing Direct Sight!
I was informed all through the purchase…
I was informed all through the purchase process.
Delivered on time.
Good value for money.
25. Juni 2026
Antwort von Direct Sight
Dear Susan,
Thank you so much for taking the time to leave us a 5 star review!
We're delighted to hear that you felt well informed throughout every stage of your purchase. We believe clear communication is an important part of providing a great customer experience, so it's wonderful to know this made a positive difference.
We're also pleased that your order was delivered on time and, even better, that you found your new glasses to be good value for money!
Your satisfaction means a great deal to our Team and feedback like yours motivates us to continue providing the high level of service our customers expect.
Thank you again for choosing Direct Sight!
I love my newglasses
25. Juni 2026
Antwort von Direct Sight
Dear Lynda,
Thank you so much for your wonderful 5 star review!
We're thrilled to hear that you love your new glasses - knowing you're happy with your purchase is the best feedback we could receive!
We really appreciate you choosing us and taking the time to share your experience. We hope your new glasses continue to serve you well and we look forward to helping you again whenever you need us!
Maybe a slight tweak in Communication…
Overall the service from Direct Sight is excellent. The ordering system is straight forward and the product is spot on. I think the communication could do with a little bit of a tweak as customers receive an initial 'target' delivery but if this date passes they don't get an update. However the staff are quick to respond and very pleasant.
25. Juni 2026
Antwort von Direct Sight
Dear Geoffrey,
Thank you for taking the time to leave us such a thoughtful review.
We're delighted to hear that you found our ordering process straightforward, that you're happy with your glasses and that you've had a positive experience with our Team.
We also really appreciate your constructive feedback regarding delivery updates. You're absolutely right that keeping customers informed is important, particularly if an estimated delivery date changes. We're always looking for ways to improve our auto-communication and service so your comments will definitely be shared with the Team as we continue to enhance our customer communications.
Thank you again for your support and we hope to welcome you back to Direct Sight in the future!
Antwort von Direct Sight
Dear Mr Clarkson,
Thank you so much for your excellent feedback!
We're over the moon to hear that you were pleased with both our service and your new glasses! Providing excellent products alongside exceptional customer service is what we strive for, so it's wonderful to know we've met your expectations.
Your kind feedback means a great deal to our team and we truly appreciate you taking the time to share your experience. We hope you enjoy your new glasses and we look forward to welcoming you back again in the future!
They were cheaper than specsavers the…
They were cheaper than specsavers the delivery was fast am dead chuffed and will use them again
25. Juni 2026
Antwort von Direct Sight
Dear David,
Thank you so much for your 5 star review!
We're so happy to hear that you are pleased with your new glasses! It's great to know that you found us to be better value, that your order arrived quickly and that your overall experience exceeded your expectations!
Providing high-quality glasses at affordable prices, along with a fast and reliable service is exactly what we aim for, so your kind feedback means a lot to our Team!
We really appreciate your support and are thrilled to hear you'll be using us again 😊
Great lenses, top service.
The glasses I received did not suit me as I have a big head. I sent them back and with no hassle at all Direct Sight agreed to change the frames to suit me. I am so glad because the varifocal lenses are the best I’ve ever had.
25. Juni 2026
Antwort von Direct Sight
Dear William,
Thank you so much for taking the time to leave us such a wonderful review!
Although the original frames weren't quite the right fit, we're thrilled that our Team were able to help you find a suitable alternative for a hassle-free exchange. We want every customer to be completely happy with their glasses, so it's fantastic to know we could get everything sorted for you.
Comments like yours mean so much to our Team, as we take great pride in providing high-quality lenses and excellent customer service from start to finish.
Thank you again for choosing Direct Sight!
Good communication
Good communication, accurate delivery information and a good quality product.
25. Juni 2026
Antwort von Direct Sight
Dear Jeremy,
Thank you very much for taking the time to share your 5* experience!
We're so pleased to hear that you were happy with the communication throughout your order, found the delivery information clear and accurate and were delighted with the quality of your glasses!
We hope you continue to enjoy your new glasses and look forward to welcoming you back again in the future 😊
Reading and subsequent Varifocal transition lenses. The lenses provided according to my…
The lenses provided according to my prescription work well for me. I was very pleased with minus reading specs and then the Varifocal high index elite transition lenses. I would recommend Direct sight lenses and intend to order a third pair. The team were contactable online and very helpful in their correspondence. Thank you
25. Juni 2026
Antwort von Direct Sight
Dear Ann,
Thank you so much for your wonderful 5 star review!
We're delighted to hear that both glasses have worked so well for you and that you're pleased with the results.
It's especially rewarding to know that our Team were able to provide helpful support throughout the process and that our communication made a positive difference to your experience.
Thank you for your recommendation and for placing your trust in us. We're thrilled to hear you're planning to order a third pair, and we look forward to helping you again soon. Your kind feedback means a great deal to the whole Team!
You sent my glasses to the wrong…
You sent my glasses to the wrong postcode -not the one on the order so your dispatch error- more than 20 miles away and then suggested I collect them from that address myself! I can’t do that. I had a message to say you would look into it but no apology. Still not sure when I will get them .
25. Juni 2026
Antwort von Direct Sight
Dear Mandy,
We are very sorry for the frustration and inconvenience caused.
We understand your concerns regarding the delivery of your glasses and sincerely apologise for the distress this situation has caused. As discussed with you yesterday, we are currently investigating this matter both internally and with Royal Mail to establish exactly what has happened with the delivery address and parcel handling.
Please be assured that we are treating this as a priority and will provide you with an update as soon as we have further information. We appreciate your patience while we work to resolve the issue and ensure you receive your order as quickly as possible.
Thank you for bringing this to our attention and again, we sincerely apologise for the inconvenience caused.
Site was easy to use
Site was easy to use, contact was good and delivery was good,
Good experience, I would use again.
25. Juni 2026
Antwort von Direct Sight
Dear Shirley,
Thank you for your glowing 5 star review!
We're so pleased to hear that you found our website easy to use and that you were happy with the communication and delivery throughout your order. We work hard to make the whole process as simple and straightforward as possible, so it's wonderful to know you had a positive experience from start to finish.
Thank you for taking the time to share your feedback. It means a lot to our team, and we're delighted to hear you'd choose to shop with us again!
Zoe always is the best person to talk…
Zoe always is the best person to talk to. I’ve bought my glasses from these guys for years and i highly recommend them .
24. Juni 2026
Antwort von Direct Sight
Dear Harvinder,
Thank you so much for your fantastic 5 star review and for your continued loyalty over the years!
We're thrilled to hear that you've had such positive experiences with us and truly appreciate your recommendation.
We'll be sure to pass your lovely comments on to Zoe - she'll be delighted to hear that she's made such a positive impression.
Thank you again for your support. We hope you continue to enjoy your glasses and we look forward to helping you again for many years to come!
Antwort von Direct Sight
Dear Jen,
Thank you so much for a wonderful 5 star review! We're delighted to hear that you were so pleased with the service you received.
Providing a smooth and positive experience from start to finish is always our goal, so it's fantastic to know we met your expectations. Your kind words and support really do mean a great deal to our Team and are greatly appreciated.
Thank you for choosing us. We hope you're enjoying your new glasses and we look forward to helping you again in the future!
Poor service
The first time the order was nearly two weeks beyond their delivery time with no communication, I had to chase twice only told that there was a production error. When they arrived the frame was bent and the coating had a bubble in one lens . I returned them, again there was a two week period beyond their delivery date. It has taken almost six weeks to complete the order. Also the frames are still bent but I will just have to live with it and there has been no offer of compensation or a refund for the postage I had to pay for to send them back.
24. Juni 2026
Antwort von Direct Sight
Dear Jeremy,
Thank you for taking the time to share your feedback. We're genuinely sorry that your order took longer than expected and appreciate how frustrating this experience has been.
We're pleased that you received your repaired glasses and we were glad to receive your email yesterday thanking us for resolving the issue. We also wanted to clarify that we sent you an email at 2:58pm yesterday confirming that we will reimburse your return postage costs. If you haven't seen this, please check your inbox (and junk folder if needed), or get in touch and we'll be happy to resend it.
Thank you again for your patience throughout this process and we appreciate the opportunity to put things right.
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