Designer Dram Bewertungen 441

TrustScore 5 von 5

4,9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

For this being my first time ordering, everything was great. I got timely emails as the process went along. I will definitely be doing this again just with my husbands input next time.

Bewertet mit 5 von 5 Sternen

My husband LOVES his custom whiskey!! 🥃🤩 It was his First Father’s Day gift and I named it after our daughter. The packaging was utterly exquisite and the shipping times were so timely! The taste wa... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The presentation was more than I ever imagined, top notch! The recipient of this gift was quite impressed. I selected 1/2 wheat and 1/2 bourbon mixture, the description of the different recipes on you... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I bought a bottle for my husband for our anniversary and the whole experience was awesome. Costumer service was great! They help me out figure out the beast mix and the shipping and delivery was fas... Mehr ansehen

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4,9

Hervorragend

TrustScore 5 von 5

441 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

very special gift!

Designer Dram made a very special Christmas gift possible. The website and navigation through it is great. Ordering process is super simple and you don’t have to know anything about whiskeys, like me. Communication and customer service was spot on, including special request. The packaging including personalized gift message looks beautiful and high end! And last but not least, he loved the taste!

8. Dezember 2022
Bewertet mit 5 von 5 Sternen

Best present EVER!

This was one of the most amazing gifts I’ve ever given! My husband loved it. From start to finish the process was smooth and easy. Truly a great experience and an amazing gift!

25. Dezember 2022
Bewertet mit 5 von 5 Sternen

I received the product quicker than…

I received the product quicker than expected which was good since it was a Christmas gift. The packaging and bottle looked amazing and for the price I paid, you’d think I spent way more based on the quality of packaging and the bottle.

29. November 2022
Bewertet mit 3 von 5 Sternen

The bottle is beautiful

The bottle is beautiful, however I would like to see the custom labels abit bigger.
Also the label needs to read what kind it is, not just a generic whiskey. I.e. if it's a bourbon or rye the label needs to say that not just a card in the back of the box.
Overall very happy with the product.

23. Dezember 2022
Designer Dram-Logo

Antwort von Designer Dram

Thank you for your review! We are thrilled to hear that you loved your bottle and whiskey. The component of the label that you're referring to is "American Straight Whiskey" is actually tied to the TTB's approval of our product and is thus something that we unfortunately can not change.

This is the one of the reasons we include an insert with your specific whiskey recipe with your Designer Dram, so that you know all the components of your Designer Dram!

Please feel free to reach out to us at any time at info@designerdram.com if we can be of further assistance.

Bewertet mit 4 von 5 Sternen

UPDATED REVIEW...I haven't even received the whiskey yet…

Now that I received the product, I'm happy to edit my review. The packaging is amazing and the whiskey is fantastic! The recipient was blown away by his Christmas gift and I'm guessing he'll be ordering more. I stand by my position that Designer Dram should not provide tracking information if the customer cannot access delivery status. They should wait until the package clears the tiered shipping/clearance system and THEN provide tracking info. Otherwise, they are confusing the customer and setting false expectations. Which is exactly what happened in this scenario. That misstep is the reason for four stars versus five.

[Original post 12/17] I haven't even received the whiskey yet and I'm giving Designer Dram one star because of their complete lack of responsibility in the shipping process. The site says that while turnaround times could be 2-4 weeks, when I ordered on December 1st, they estimated 2 weeks. I received tracking information on 12/14 but the info is useless! As of 12/19, the package has not arrived at their shipping partner's warehouse. They're telling me it left their facility on 12/9, but no one knows exactly where it is and when I will receive it. Using words like “should be,” “at some stage” and "we estimate" does not make a customer feel good when they're trying to get arrival status for a Christmas gift! Take some responsibility and provide accurate and reliable shipping information! Own the customer experience from end-to-end!!!

17. Dezember 2022
Bewertung ohne vorherige Einladung
Designer Dram-Logo

Antwort von Designer Dram

Hi Bruce,

Thank you for your review. We are understand that you are under a time crunch, though we are sorry to see that you have provided feedback before trying our actual product. In terms of customer service, our team has sent you a number of emails explaining the process from the inception of your relationship with us. As we have explained through the our communication:
- Due to the regulatory environment in your state deliveries take longer than our 2 week average for our other delivery states - we can not circumvent this process and we have to comply with all federal and state regulations pertaining to the shipping of distilled spirits
- Couriers are under increased strain due to the high order volumes over the holiday season and we are thus seeing delays across the system - these are businesses are independent to ours and we have no control over a couriers internal business and delivery process.

We really do hope that you and the recipient enjoy your Designer Dram as our team puts a lot of heart and science into every creation as you can tell by the feedback from customers that have reviewed our product.

We wish you a happy holidays.

Bewertet mit 5 von 5 Sternen

Best gift giving experience ever!

This was the most amazing gift I’ve ever given anyone. The ability to personalize every aspect was extra special and then the finished product totally exceeded my expectations.

21. November 2022
Bewertet mit 5 von 5 Sternen

Great Gift!

Gorgeous packaging, the quality was exceptional, packaging was lovely and came in a very timely fashion. The recipient loved it as well.

1. Dezember 2022
Bewertet mit 1 von 5 Sternen

The taste is horrible

The taste is horrible. I could buy cheap Jim Beam & enjoy it more. Definitely not worth the price.

Perhaps I should have said I would rather drink gasoline than this horrible rye, since seem to have confused the company by mentioningJim Beam. My husband & I are very familiar with rye whiskeys & compared the Designer Dram rye with various other ryes we had at home. We will not be purchasing from Designer Dram again.

28. November 2022
Designer Dram-Logo

Antwort von Designer Dram

Thank you for your review Lindy. We are sorry to hear that you did not enjoy your Designer Dram - our entire ethos here at Designer Dram is to provide customers with the perfect whiskey for their palate.

We proudly source all of our high age whiskeys from MGP ingredients as they are known for creating exceptionally high quality whiskeys that are at the heart of many beloved whiskey brands.

That said, we did notice that you selected barrels that crafted a high Rye whiskey (60% Pure Rye, 40% Barley Rye), which would result in whiskey quite dominant with spice notes with some sweet notes of fruit and caramel. We also noted that you selected a high ABV and we thus recommend adding a few drops of pure water to increase the overall expression of your whiskey and make it easier for your nose & palate to taste the full array flavors present in your whiskey.

We have also just emailed you as our team really would like to better understand your perspective.

We are once again sorry that you did not enjoy your whiskey, our team continually strives to provide every customer with the perfect experience.

Bewertet mit 5 von 5 Sternen

Whimsical Flavor Adventure

We have a group of six of us who gather bottles of varying sorts to try. We've tried $400 bottles and $30 bottles. While money doesn't define to product, this group has sourced good quality to create a unique experience.

The flavor profile tool makes choosing whiskey approachable. All of the group enjoyed and finished the bottle. They keep presentation classy. This is a great gift or gathering talking piece. They have it dialed in.

17. November 2022
Bewertet mit 5 von 5 Sternen

They say bespoke and they mean it

They say bespoke and they mean it. Amazing tailor-made service. I could not be more thrilled with the final result… it’s exactly what I wanted. And the process of arriving at that final result was an absolute joy. What a service. I wish I could go back and experience it again for the first time. Pure magic.

11. November 2022
Bewertet mit 5 von 5 Sternen

Doesn’t get better than this…

Everything about the site and customer service is incredible. The customization process is super easy to follow. The interface of the website is very well designed. The people who contact the customers are unbelievably nice and helpful. Just an overall amazing experience. I would recommend to anyone looking to create your own whiskey!

9. November 2022

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