Deco UsBewertungen 

Bonjour,
1000 excuses auprès de DECO US car j'avais mis un avis négatif sur Trustpilot. Voulant pointer le site peu scrupuleux sweet4glma.com, j'ai du commettre une erreur de destinataire, erreur que je ne m'explique pas à l'heure actuelle. Je ne doute pas du sérieux de DECO US. Encore désolé !

Fast servic, everything ok, I recommend.

Item was just as described, good balance betw. quality & price, decently fast delivery & good packaging.

Très bien ,et rien à redire

Philipp Steinmetz of deco-us.com / Hotrodspirit, YOU STILL OWE ME €59.29

My experience with Philipp Steinmetz, co-owner of hotrodspirit has cost me a great deal of time, money, and frustration.

I paid twice for the same bag. The exact same bag was offered for sale by Philippe, owner of Hotrodspirit, on two different platforms: the French marketplace Cdiscount and his own website, deco-us.com. To make matters worse, when I finally received the bag, it turned out to be defective and significantly different from the advertised photos, forcing me to return it.

I paid €35.79 (Cdiscount) + €32.90 (deco-us.com) + €5.60 return shipping costs, for a total of €74.29. To date, I have only been refunded €15.

The Story
In March 2025, I purchased a bag through Cdiscount. It was supposed to be delivered to my home, but it never arrived. Instead, I received a notification that the parcel had been returned to the sender.
Cdiscount is a French marketplace that makes it extremely difficult to report issues, so I was unable to properly raise a complaint. I assumed the matter would be handled professionally and that I would automatically receive a refund once the returned parcel had been processed. However, I never heard anything from the seller and never received my money back.

This was a huge disappointment: no bag and no refund.

I really wanted that bag and often thought about it afterward. One year later, in March 2026, I used Google Image Search to try and find it again. I found the exact same bag, apparently the only one available, using the exact same photos and sold under the same "Hotrodspirit" name on deco-us.com.

Because my previous order had never been resolved and I had never received a refund, I decided not to contact Philippe immediately about the outstanding money. I feared that if I did so first, he might refuse to sell the bag to me. Therefore, I purchased the bag again, intending to address the previous unpaid refund only after receiving it.
Things did not go as planned.

I paid extra shipping costs for home delivery, yet once again the parcel was not delivered to my home and was sent to a pickup point before being returned. I contacted the seller and arranged for the bag to be shipped again. This time, the parcel was sent to a pickup point and I collected it there

Unfortunately, opening the package was a major disappointment. The bag I received was not the bag shown in the listing photos. In the advertisement, the bag appeared light pink. In reality, it was a deep dark purple.
I emailed Philippe and provided photographic proof showing both the actual item and the listing photos. Despite the item being clearly misrepresented, I still had to pay the return shipping costs myself.
For this second purchase through deco-us.com, I paid €32.90 plus €5.60 a total of €38.50 in return shipping costs. Philippe refunded only €15.
After that, I made every effort to recover the money from my first, original March 2025 purchase through Cdiscount, providing extensive evidence. Philippe consistently avoided responsibility.

First, he attempted to shift responsibility to Cdiscount. I explained that Cdiscount is a sales platform and that the seller remains responsible for fulfilling the contract.
Next, he tried to argue that I was "too late" and had lost my right to a refund. I informed him that claims of this nature have a limitation period of five years and that only one year had passed.
He then accused me of lying and claimed that I had in fact received the bag.
As you can see, he continually searched for excuses to avoid responsibility.

As you can see, he continually searched for excuses to avoid responsibility.
I sent at least 5 formal, legally substantiated emails, complete with evidence. I repeatedly informed him that I had never received the bag ordered through Cdiscount in March 2025.
Since he insisted that I had received it, I pointed out that the burden of proof lies with him.
What is particularly striking is that in his first response to my request for proof of delivery, he stated that he no longer had any shipping or tracking records. In a later email, however, he claimed to possess multiple pieces of evidence proving delivery. Both statements cannot be true.

To this day, I have not received a single document supporting his claim.
I then informed him that if payment continued to be withheld, I would leave a review on Trustpilot. His response was to threaten legal action for defamation if I published a review.
He even sent me an email at 3 am at midnight.

In my opinion, this seller lacks integrity, is hostile, evasive and conducts business in an unethical manner.

He refuses still to pay even when I point out that his actions are against consumer protection laws.

I strongly advice caution when dealing with this seller

Le produit est de très bonne qualité et a été livré très rapidement. Reste à savoir la tenue dans le temps ;)

Very happy, good product, fast delivery

Cool shop for line dancers🤠

J'ai commandé un écusson Volkswagen Golf à coudre sur une veste de mon club de véhicules anciens. L'article, d'excellente qualité, a été rçu dans les délais impartis, et bien emballé. Je recommande cette entreprise pour la qualité des articles ainsi que pour son professionnalisme.

Société très réactive lors des commandes.
Envoi des commandes rapide.

Porte clé super
Correspond à nos attentes

Les pièces que j’ai commandée n’étais pas neuve mais d’occasion !
Je suis déçu de ce magasin !

Rapidité d'expédition.
Produits de qualité

Odgovorna firma sa sjajnim proizvodima! Sve preporuke! Proizvod koji sam porucio odgovara opisu i fotografiji.

Parfait. Rapide. Je conseille.

received as described, good prices