Daves Doors UK Bewertungen 

Oak with a side of Wood Worm
Disappointed doesn't start to describe the service I have received from Daves Doors.

I purchased solid oak doors, internal and external.

The solid oak external frame came with signs of wood worm. For a company whose products are pretty woody, this is pretty basic stuff.

Contact was next to impossible and when I did get a reply it was 2-3 days later and a one liner. Not great given the tight deadlines of a small renovation project and the concerns I expressed of what I have received. Overall it's put me back a week waiting for a replacement frame.
The phone rang off the hook when trying to get in contact and the chat bot (offline but I was assured it was online 24/7) was impossible.

The eventual email reply was basic and given the severity of the topic and product showing signs of a wood worm infestation, the response did nothing to put my mind at ease by assuring me it had been treated.

The replacement frame turned up and guess what... more signs of wood worm. I've been able to make 1 complete frame out of the two but not great quality control and to be frank, a total lack of consideration from the supplier.

Given that I have wood in the house, wooden floors, wooden furniture and now some nice new wooden oak doors and frames, hopefully all remain healthy.

Visually nice products, timely delivery, sh*7 customer service and a little expensive for wood worm and headaches.

Below are an example of the smarmy responses I have received from the proprietor of Daves Doors. I had left it at that and moved on until I received the suppliers response, who obviously thinks that after including my name will spook me into amending my review as appears to have worked in the past.
Not once was I assured through email or a follow up phone call that it was ok or that the wood worm had been treated.

"I wouldn't be too concerned with this..

I obviously haven't seen the frame in person and will certainly forward your concern to our supplier however the images all appear to be on the back of the products, and in individual separate staves of the engineered timber.
It is very common in raw pre-milled timber and I would expect these to be historic from before the timber was seasoned and manufactured into a frame."

My reply;
"Thanks for getting back to me.

Im afraid I dont agree with you in this one. While yes, it is on the back, it is still wood worm and with wooden floor, wooden furniture, some of which is antique. I see absolutely no reason why, having paid good money, I should take the risk in inviting wood worm into my home. Given the value of some of our pieces, we are extremely careful about bringing wood into the house.

It doesn't matter if its in seperate staves... wood worm is wood worm and remains dormant for part of the year. Suggest some extra curricular activities would benefit on this topic.

While you "expect" and are taking the liberty of making assumptions, I will leave the risk sit with you and have filed these under my risk file should I have an issue down the line. I hope not and I remain disappointed at your lacks approach to this matter.

PS rotten door frame is still here.
This will be used as firewood if not collected by 16th Sept."

DavesDoors reply;
"I think you may have misread or even misunderstood my previous email. 22 years time served cabinet maker with a Diploma in handcrafted furniture manufacturing here, there is not a great deal more 'extra curricular' activity available I'm afraid.

If you are as knowledgeable on the subject as you claim to be and have such priceless antiques I do wonder why you are installing a budget 'off the peg' frame? Feel free to keep the other frame for fire wood. It maybe in your interest to burn both frames and invest a little more for something more substantial, manufactured by a local cabinet makers..."

I've truly never experienced anything like it...

EDIT October `22: Following my disappointing review above, it now transpires that the "solid door" advertised on the website as "Mexicana / Dordogne Oak Pre Finished Interior Door Solidly constructed oak door, with a strong linear design" appear to have an oak veneer which is now delaminating in places on the edges. Door is not solid Oak as one is led to believe from the description.

In reply to Daves Doors response - Dec 2022.

I have provided both evidence of my order and confirmed that your company is the company I purchased door and frames from. Note the verified symbol on the review.

You can continue to attempt to bully your way out of this poor review on this or any of the other review sites ive used but it will not work as it may have done on the others.
The world needs to know who they are dealing with and what they can expect from this company.

Great looking new front door, very helpful staff, thanks!

Always a pleasure guys,, keep up the great service 👍

Recently purchase 5 doors from Dave's Doors. Decided that we were going to change two of them that we purchased for an alternative, our choice.

They arranged to collect the two we wanted to change and delivered the new ones. We made a payment error that they refunded immediately.

The quality of the doors was excellent, delivered exactly when they said they would.

Top class business and service, helpful and patient. I could not recommend them enough.

Not a good experience.

Nice website and easy to use, lots of great useful info and images of products.

Daves Doors has a great variety to choose from and even allows you to design your own, perfect door using their software! Their website is easy to navigate and well ordered with competitive pricing.

This website is very Trustful and easy top use

This website is very loyal and trusted...and the product price is very low

Website was easy to use. Layout was good and easy to follow/read.

Easy to use website and competitive prices

There seems to be reasonable prices and a certain amount of standard style front doors but please could there be affordable more modern styles.

Excellent quality and a great site clear and concise, superb top quality and fabulous prices.

I highly recommend Daves Doors! excellent quality, service and value for money. I am really glad I used them, their customer service was brilliant and I'm really happy with my new front door, I love it!

Great prices, and website designs.It is a user friendly website and every time helps users to make them happy. Refund poilicy is good and favourable for customers. No more extra charges, I will give you 5 star when I ordered something from you.

Brilliant website and products! Easy to browse, and lots of choice. It’s usually quite hard to find a door, but Dave’s Doors makes it easy. Love the doors here, would recommend to anyone searching for a new door!

User friendly website and easy to navigate through functions. Clear customer links to view a range of different styles of doors. Would give this website 5 stars for ease of use and content.

Great range of good quality doors, very easy to pick which one you want and they even have a design your own door software. saves having to scroll through hundreds of doors that look the same mindlessly with no idea! Fairly priced too.

A great range of doors to browse on a really accessible and informative website. Prices look very competitive too!

Good communication and great website easy to navigate and find what you want.