They took my query and passed it on the manager same day and she took care of everything to get my care refresh plan activated to my Drone so I can start flying. They also gave me numerous email comm... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The team at D1 Store have always been professional and prompt with their service. This time is no different. I highly recommend them! Thank you!
Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Mehr ansehen
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Kontaktinformationen
421 VICTORIA STREET, 3056, BRUNSWICK, Australien
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Hervorragend
3058 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 34 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic service from Trevor at Melb Central store!
Trevor at the Melb Central store was super friendly, welcoming, informative and down-to-earth in his customer service, knowledge and dealt with my warranty replacement very smoothly!
20. Mai 2026
Thank you D1 Store
Thanks D1 Store, for quick shipment of my order for DJI Mavic 3 Pro propellers which I really needed. I highly recommend D1 Store for all your drone needs.
11. Mai 2026
Good service
Good service. Quick post. Quick reply with questions. Good products.
19. Mai 2026
Bewertung ohne vorherige Einladung
Fantastic service.
Fantastic service. Very good communication right throughout the whole process. And best of all, really good value for money. I was very impressed.
10. Mai 2026
Shipping could have been done with…
Shipping could have been done with express shipping. Using standard shipping, it takes long time if the order is urgent.
8. Mai 2026
I was a bit putout that the product…
I was a bit putout that the product needed ew batteries after 1.5 years. a $ 1000.00 doesn't seem like good value.
The staf were very helpful and courteous.
7. Mai 2026
easy to deal with in getting drone…
easy to deal with in getting drone repaired/replaced.
6. Mai 2026
great product camera strap works great keeping one camera safe in bag while the other is being used and only needing a single strap
great product, reasonable delivery time
6. Mai 2026
You guys are always amazing
You guys are always amazing. Great product and service. Thanks
6. Mai 2026
Ordered mini 4 pro refurbished paid…
Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed that the monies had been returned to me already and I would have to make a case to prove this did not happen ! Informed Afterpay who solved problem . I would suggest you check your refund system so this does not occur. Doesn't do much for customer relations and makes me hesitate in purchasing from you again. Suggestion, a better explanation to customers.
5. Mai 2026
Antwort von D1 Store
Hi Lachlan,
To provide some transparency on what happened: when your order was cancelled, we submitted the refund on 6 May, which was confirmed processed by our payment provider on 8 May. Refunds through Afterpay can take 3–5 business days to reflect on your end due to the way Stripe and Afterpay process settlements — and unfortunately, with the weekend falling in that window, it would have felt longer than expected.
We completely understand how concerning it is to be told a refund has been issued when you haven't seen it yet — that's a stressful position to be in, and we should have communicated the expected timeline more clearly upfront rather than leaving you to chase it. We never intend to hold onto customer funds, and we're glad Afterpay was ultimately able to resolve it for you.
We'll take your feedback on board to make sure our team is better equipped to explain refund timelines so this situation doesn't happen again. We'd love the chance to earn back your trust — please don't hesitate to reach out directly if there's anything we can do.
D1 Team
My purchases from the D1 Store arrived…
My purchases from the D1 Store arrived promptly, and worked out of the boxes. As a customer, that's all I ask for.
5. Mai 2026
Quick and efficient support and the…
Quick and efficient support and the correct cable arrived very quickly. Extremely happy with the service.
4. Mai 2026
Great customer service and quality…
Great customer service and quality products and very fast delivery.
4. Mai 2026
Replacement Drone
I am happy with the Fountain Gate Dji service . The drone was replaced instead of repaired so I had a brand new Dji mini 2. The only downside was that I left my sd card in when I handed it in for repairs and it has gone missing.The friendly customer service was great.
1. Mai 2026
Drone repair not possible😢
No resolution to issue and no work was carried out at all. DJI must protect their brand and the nature of work needed obviously was out of scope for the repair needed. Though communications and prompt turn around of device in question was excellent so highly recommend for basic damage repair work.
1. Mai 2026
Antwort von D1 Store
Hi Aaron, thanks for leaving a review and for the kind words about our team's communication and turnaround.
We understand the frustration of sending a drone in and having it returned unrepaired. As our team mentioned when we spoke with you over the phone, the serial number on your device had been flagged in DJI's Flyaway list — when a drone ends up on this list, it typically means a replacement unit has already been provided under a DJI Care Refresh claim, and DJI (or authorised service centres like us) are unable to provide any further service on the original device.
This is a DJI-level restriction entirely outside our control as a service centre.
If you have any further questions, we're always happy to help at repairservices@d1store.com.au.
- D1 Team
Greate service!
29. April 2026
So funktioniert Trustpilot
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