I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025. All three kids bicycles I've purchased are the same as what they... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all spor... Mehr ansehen
Unternehmen hat geantwortet
I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... Mehr ansehen
Unternehmen hat geantwortet
After placing the order and making the payment, I got an email that the item I bought is out of stock. Now I have to wait till first week of December and maybe I'll receive it by then. Very disappoi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Kontaktinformationen
Dubai, Vereinigte Arabische Emirate (VAE)
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4,3
Hervorragend
495 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Good website poor product experience
Good website, good communication on WhatsApp and easy to track order.
Disappointing product experience from manufacturer. Handle bars not taped, no end plugs, stem and fork twisted and not aligned. No electrical tape for handlebar tape ends.
23. Juni 2025
Antwort von CycleSouq.com
Thank you for your feedback. We’re glad you found our website and communication smooth. We apologize for the issues with the bike’s assembly, these are manufacturing defects, and we always aim to resolve them promptly. Your input helps us improve both our products and services.
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Enhance your online system
It’s a great website, products and offers. However, the reason for a 3 star rate is because they need to work heavily on their online system. On the item description it will show product is available and after the purchase, you receive a whtsapp message saying product haven’t arrived from main supplier and you would have to wait or request a refund. This is very frustrating for online users and i may understand that things might happen once. But i have done 3 different purchases within a span of a year and received the same WhatsApp message.
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your feedback. We’re glad you like our products and offers. We apologize for the repeated stock issues, it’s something we’re actively working to improve so our online availability matches reality and ensures a smoother experience for all customers. 🚴♂️
Great prices
Great prices, delivery (already assembled bike) in 3-4 days. Very cool.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Quick delivery and good products
27. Mai 2025
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Excellent Service and Seamless Shopping Experience!
I ordered the MET Rivale helmet and Blitz Breeze sunglasses from Cyclesouq, and the whole experience was top-notch! The website was super easy to use, and I had no trouble placing my order. What really stood out was their customer support—quick, responsive, and very helpful in answering all my queries on time.
Highly recommend Cyclesouq for any cycling gear—great service and smooth experience from start to finish!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your wonderful feedback! We’re thrilled to hear you had a smooth ordering experience and appreciated our customer support. Your recommendation means a lot to us! 🚴♂️
I paid for delivery and I had to drive…
I paid for delivery and I had to drive 20km to collect the shipment and paid extra money for custom fees and tax
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your feedback. We understand the inconvenience caused. Delivery charges, customs, and taxes are set by local authorities and beyond our control, but we always aim to make the process as smooth as possible for our customers. 🚴♂️
Pleasantly surprised that the order…
Pleasantly surprised that the order came so soon (the next day) and ready to go! The whatsapp chat for support and enquiry were also responded timely!
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
No response and poor customer service
I tried to order twice from cyclesouq, first time I placed the order and paid online and haven’t heard back until I followed ip with then few days later and was told the item I purchased is out if stock (tge response was also very slow), so I requested a refund and luckily the refund cane fast. Second time I placed the order for cash on delivery and again haven’t heard anything on the order so I dropped it completely and didn’t even bother to cancel it. I purchased the item I wanted from another place.
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused during both of your attempts to order. The stock issue and delay in communication are not the experience we aim to provide, and we’re actively working on improving both inventory accuracy and response times. We're glad the refund was processed quickly and appreciate your feedback, it helps us identify areas for improvement. We hope to serve you better in the future.
Thanks CycleSouq for my Thanks for making this available here in the Middle East
Thanks CycleSouq for my shipment arriving in decent time, in excellent packaging protection, and all that I had ordered. I was very excited when I was able to unpack my new useful purchases and was happy that it was all of the items as described and advertised online that I received. Maybe in the future, work towards using more earth-friendly packaging to reduce waste and to help our planet we love to ride in. Thanks for making this available here in the Middle East.
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your wonderful feedback! We’re thrilled you’re happy with your order, packaging, and overall experience. We also appreciate your suggestion on using more eco-friendly packaging and will keep it in mind as we work toward reducing waste. 🌍🚴♂️
I have given 4-stars because I have no…
I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025.
All three kids bicycles I've purchased are the same as what they've advertised on their online store.
Apart from this, I've got a very good bargain price and delivery time is quite acceptable.
Less one star because, hope in the future they could improve their delivery time a bit faster and shorter time for UAE Customers.
Above all, I will definitely recommend this online store.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your detailed feedback! We’re glad you’re happy with the products, pricing, and overall experience. We appreciate your suggestion on improving delivery times for UAE customers and will continue working to make it faster. Your recommendation means a lot to us! 🚴♂️
Fast service beautiful product
Fast service beautiful product
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
It was the best purchase that I have…
It was the best purchase that I have made, is very comfortable and nice also, for a good price! I recommend it if you are thinking about having it.
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Great personal support
I called the Cycle Souq Team for support regarding shipping to KSA. I much appreciate that I could speak direct to a team member without any annoying AI or topic selection before. Great service. I would certainly order at CycleSouq again.
22. April 2025
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re thrilled to hear you appreciated speaking directly with our team and had a smooth experience. We look forward to serving you again soon! 🚴♂️
Great customer service!
23. April 2025
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Highly recommended,
Highly recommended,
High quality and suitable prices even though I had to pay freight charges and customs fees to receive it in KSA still satisfied with the quality
22. April 2025
Antwort von CycleSouq.com
Thank you for your feedback! We’re glad you’re satisfied with the quality and value of your purchase, even with the additional freight and customs fees. Your support means a lot to us! 🚴♂️
Good quality
Good quality, on time delivery, satisfying shopping experience. They are really good.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
No delivery despite waiting in
No delivery despite waiting in
19. April 2025
Bewertung ohne vorherige Einladung
Antwort von CycleSouq.com
Upon Checking our system, the item was delivered within the same week the order was placed.
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