Cwtchy Covers Bewertungen 197

TrustScore 4.5 von 5

4,3

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The experience was great and all the parts arrived the lid the heat pad the thermal wrap so just weighting on good weather to set up hot tub again but all very good 👍,.......

Bewertet mit 5 von 5 Sternen

We ordered an insulated mat for our hot tub from cwtchy after purchasing an insulated jacket previously. We haven't used the mat yet but if it's the same quality as jacket we will be delighted. Very f... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We first bought hot tub wrap, lid and egg cover over two years ago. Last year bough tub base. A few weeks ago having bought a new tub needed a new pump cover for new shape pump. A tip for tub cover is... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Really disappointed with the product. No information about how to assemble or how it actually fits. Doesn’t fit well to lazy spa hot tub. Straps had to go under hot tub (I presume) so had to empty the... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Whirlpool-Fachhandel
  2. Dämmstoff-Fachhandel

Vom Unternehmen geschrieben

We are a family run insulation company based in Swansea, South Wales. After years in the insulation industry, we decided to delve into the world of inflatable hot tubs. It soon became clear that the issue faced by most inflatable hot tub users was the same- high energy bills! In an attempt to find a solution to this issue our insulating covers were born! Since we’re a Welsh company, we thought it was only fitting to call ourselves Cwtchy (Cu-chee) Covers! Cwtch in Wales means to hug and protect so why not give your tub a hug with Cwtchy Covers? In addition to this, we try our best to keep all of our suppliers local, supporting Welsh business. #CwtchyAmByth


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

197 Bewertungen

5 Sterne
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Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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Bewertet mit 3 von 5 Sternen

Great cover, not so great frame

Unfortunately, I was quite disappointed with this cover for my Lay-Z-Spa Maldives.
I find the original lid that came with the spa absolutely terrible. I purchased this as it seemed like it was a replacement lid - particularly as it had some form of frame that implied it would make it solid.
The cover itself is great, but the frame is a complete let down. There is no way that the frame is going to help keep the rain off of it - it just creates four areas for the rain to pool into!
I'm still unsure as to whether or not this is a replacement lid or whether it is supposed to work in conjunction with my existing lid - the website is unclear, and even several pro-subscription AI models that analysed their website and all social media platforms was undecided!
I would like to see more details/videos on their website of their final products - a setup video wouldn't go amiss either. That said, if I'd seen the product to that detail, I probably wouldn't have bought it!
If they were to put some effort into a decent frame to support the cover, this would be perfect, but the cheap nasty frame that they send is completey unfit for purpose - I can see it working on some of the smaller tubs, but not the Maldives.
Additionally, there has obviously been some design changes to the frame (by the way, it is only held together by a few grub screws), but I received the original instructions with parts tippexed out. The instructions aren't great either - they don't really match up with the product, and if I followed them to the letter, I'd have to get inside my hot tub with the lid on for one of the steps.

6. April 2026
Cwtchy Covers-Logo

Antwort von Cwtchy Covers

Thank you for taking the time to leave such a detailed review — we genuinely appreciate the effort you’ve gone to in explaining your experience.
To clarify an important point first: the lid you purchased was designed to be used in conjunction with a thermal cover and body jacket, rather than as a like‑for‑like replacement for the original rigid Lay‑Z‑Spa lid. Its purpose is to support the insulated Country Cover system, improving heat retention and weather protection when used as a complete setup. We accept that this may not have been made clear enough on the website, and we completely take on board your comments around product clarity.
Your feedback regarding the frame and water pooling is also noted. While the frame is intended to provide structure and lift for the insulation jacket rather than act as a rigid, domed rain‑shedding lid, we understand how this expectation can arise — particularly for larger spas such as the Maldives — and we can appreciate your disappointment given that use case.

Thanks for your feedback regarding the instruction manual and videos. The marketing team looks at producing them to help any future customers

Bewertet mit 1 von 5 Sternen

Really disappointed with the product

Really disappointed with the product. No information about how to assemble or how it actually fits. Doesn’t fit well to lazy spa hot tub. Straps had to go under hot tub (I presume) so had to empty the whole thing out. Not clear how to secure the frame. I will be surprised it this keeps the rain from pooling. A lot of money and very disappointed

17. März 2026
Cwtchy Covers-Logo

Antwort von Cwtchy Covers

Hi Madaleine,

Thank you for taking the time to leave your feedback. We’re really sorry to hear that your experience with the product and the installation instructions has been disappointing.

We appreciate how frustrating it must be when something isn’t clear at the point of assembly, and your comments regarding fitting, securing the frame, and overall clarity are very helpful to us. We will be reviewing this feedback with our team to see where we can improve both our instructions and the information we provide before purchase.

Customer feedback is very important to us, and we are also working on updates to our website to make it clearer how our products fit and how they should be assembled.

If you would like any help or would like us to go through the setup with you, our team would be more than happy to assist.

Kind regards,
The Cwtchy Covers Team

Bewertet mit 5 von 5 Sternen

Speedy delivery

We ordered an insulated mat for our hot tub from cwtchy after purchasing an insulated jacket previously. We haven't used the mat yet but if it's the same quality as jacket we will be delighted. Very fast delivery and good correspondance

10. März 2026
Cwtchy Covers-Logo

Antwort von Cwtchy Covers

Hi Carol,

Thank you so much for your continued support and for coming back to us again - it really means a lot!

We’re delighted to hear you were happy with the delivery and communication. We hope the insulated mat lives up to your expectations just like the jacket, and helps you get even more from your hot tub.

If you ever need anything, we’re always here to help.

Kind regards,
The Cwtchy Covers Team

Bewertet mit 1 von 5 Sternen

Disappointed with fit of jacket around…

Disappointed with fit of jacket around hot tub.

24. Februar 2026
Cwtchy Covers-Logo

Antwort von Cwtchy Covers

Hi Paul,

Thank you for taking the time to leave your feedback. We’re sorry to hear that you’re disappointed with the fit around your hot tub.

We always aim for a good, secure fit, so it’s helpful for us to hear when that hasn’t been your experience. Fit can sometimes vary depending on the exact model and setup, and we’d really like to understand a bit more so we can help properly.

If you’re happy to, please get in touch with our team and we’ll be glad to look into this with you and offer any support we can.

Kind regards,
The Cwtchy Covers Team

Bewertet mit 2 von 5 Sternen

Disappointing

Was really hoping this would be a perfect solution following several fails with inflatable lids but although the level of insulation seems good, unfortunately found the cover to be very awkward to use. Cover slides up and down the metal support bars when the cover is put on and off, which makes it easy to get part of the cover in the water, bars are quite heavy and there doesn’t seem to be an obvious position to put the cover in when the hot tub is in use. The weight of the cover seems like it would bend the poles unless there is enough space to lie the cover down flat. Quality is good but some design issues to sort out.

8. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

These items do HUG my hot tub !!

Highly recommend these covers 5*****. We have a Lay Z Spa St Moritz & we are so happy. Don’t hesitate just buy them they are the best we certainly regret not getting them sooner

The under the tub mat is amazing. I am not feeling my Raj rainbow sandstone slabs as now my boney bum has some extra padding. Great bonus

Staff on the telephone lines are great. Cannot ask more 5*****

21. Oktober 2025
Bewertet mit 4 von 5 Sternen

Lower energy consumption.

Cwtchy covers provide a fairly unique hot tub product. I already owned the jacket bought from them some time ago and now have the insulated cover. Overall a great insulation solution for my inflatable hot tub at a reasonable price helping to save money on energy costs.

5. August 2025
Bewertet mit 5 von 5 Sternen

Well impressed

Had our thermal mat for a few weeks just waiting to empty and refill well yesterday was the day emptied cleaned put mat under refilled with hot water temp was reading 38 degrees shocked tub once covers where on it was still reading 38 degrees checked at 11 o’clock no heater on and still at 38 degrees at 10 this morning it read 36 degrees overall well impressed to drop only 2 degrees in October

5. Oktober 2025
Bewertet mit 5 von 5 Sternen

Great quality!

Great service and great quality items. Sent out quickly and very impressed with how well they do keep the heat in the hot tub. With the heat off over night it's only loosing 2-3 degrees so will make a big difference to the winter running costs of the tub!

4. September 2025
Bewertet mit 5 von 5 Sternen

Very good covers -buy !

Very good covers, we have a large 7 seater and I was concerned about the heating bills. We had it on for about a week before the base and the side cover turned up and this definitely has cut the time the heater is on. I would say it’s on a third of the time it was before if not less and I’m so pleased I didn’t bother with the lazy spa covers.

5. August 2025
Bewertet mit 5 von 5 Sternen

Quality product

The base mat was extremely well made and beautifully cushioned. The perfect addition to the hot tub and fitted spot on

5. August 2025

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