They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
First class service and I liked the way they checked the order for final confirmation before manufacturing. Arrived quicker than expected and the product is of very good quality
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Mehr ansehen
Unternehmen hat geantwortet
Had to wait a little bit longer than expected for delivery but the mattress and its cover look brilliant. Work still in progress with the conversion so we haven't slept on it yet. Feels as if it's go... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Kontaktinformationen
Unit 1C, Guardian Road, NR5 8PF, Norwich, Vereinigtes Königreich
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Hervorragend
268 Bewertungen
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Custom Mattress is an outstanding company …
Custom Mattress is an outstanding company. The are very professional and listen to there customers concerns and solve any issues in a timely manner. The mattress was exactly what we ordered for our caravan and was better than what we expected considering we were unable to try before we bought
7. Juli 2025
Antwort von Custom Mattress
Hello!
Thank you so much for your kind words and for taking the time to leave us a review.
We're delighted to hear you had such a positive experience with us and that the mattress exceeded your expectations. We always aim to listen carefully to our customers and resolve any concerns promptly, so it's great to know that came through.
If you ever need anything in the future then please do let us know.
Best wishes,
Custom-Mattress
Antwort von Custom Mattress
Hi Phillip!
Thank you so much for your kind feedback and for taking the time to leave us a review.
We're really pleased you're happy with both the service and the product.
Your recommendation means a lots to us!
If you need anything in the future then we're always here to help.
Best regards,
Custom-Mattress
This is the worst company I ever. Used
This is the worst company I’ve ever used. I payed for a customized mattress topper for our caravan and when it was delivered omg I have never seen anything like it. I took a photo and spoke and sent pictures to a director of the company and he said he wouldn’t pay £5 for this I had also waited 12 weeks for this. Which was supposed to take up to two weeks. They did say they would try again which I thought ok I’ll try again but after waiting once again for far too long I rang and cancelled. it was absolutely ridiculous. And then they said they would refund asap which didn’t happen and had to ring them twice more before receiving my refund.
11. April 2025
Antwort von Custom Mattress
Hi Wendy!
Thank you for taking the time to leave us a review.
We're truly sorry for the experience you've had - this is absolutely not the level of service or product quality we expect for our customers. Our director took this situation very seriously and immediately addressed the matter with our factory team. As a result, we've thoroughly reviewed our processes to make sure this kind of situation does not happen again.
We're very sorry for the delays and inconvenience you experienced throughout. Please accept our sincere apologies for the frustration this caused, and thank you for bringing it to our attention so we could take steps to put it right.
If there's ever anything we can do in the future then please do let us know.
Best regards,
Custom-Mattress
Geoff Burch
Simple ordering system, Katie and Tyler were brilliant great communication all the way down the line.
As for our new caravan mattresses we couldn't be happier a massive upgrade compared to the one's supplied by Coachman, if you want new mattresses then this is the place to come. BRILLIANT SERVICE!!!
18. Juni 2025
Antwort von Custom Mattress
Hi Geoff,
Thank you for taking the time to leave us a review and for your amazing feedback!
We're thrilled to hear how happy you are with your new caravan mattresses - and that Katie and Tyler were able to make the process smooth with great communication throughout. We'll be sure to pass on your kind words to them.
It means a lot to know we could help make such a difference.
If you ever need anything else then please do get in touch!
Best wishes,
Custom-Mattress
Great experience
Great experience through out no complains so far
hopefully mattress will last for long and will not have any issues in future
6. Juni 2025
Antwort von Custom Mattress
Hi Muhammad,
Thank you for taking the time to leave us a review - we are really pleased to hear you've had a great experience with us so far. We certainly hope the mattress serves you well for a long time to come.
If you need anything from us in the future then please do let us know!
Best regards,
Custom-Mattress
Great Customer service
Great Customer service. Ordering was easy and they doubled checked everything with me before they made my mattress. They gave me an expected delivery date too. The mattress was for a French bed that I was reupholstering for our dog sitter to use while we go on holiday. The delivery courier contacted me to confirm the delivery when they received the mattress and all was good. Then the delivery company contacted me again with a different later delivery date and all was still fine. They said they would confirm a 2 hour window on the delivery day. I was a tad nervous on the delivery day so I contacted delivery company. They said they couldn’t deliver until 4 days time and there was nothing they could do. I would on holiday by then. I got back to Customer Mattress and spoke to Katie. She was brilliant and set about sorting the issue and finding exactly where the mattress was so we were able to pick it up. She saved the day in a calm and efficient manner and was a delight to deal with. Give that lady a pay rise! The mattress fits beautifully, it’s comfortable and the bed looks great!
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hello!
Thank you for taking the time to leave us a review and for sharing your detailed experience.
We're delighted to hear that Katie was able to step in and help resolve the delivery issue so smoothly - we'll definitely pass on your kind words to her! It's also wonderful to know the mattress fits beautifully and is comfortable.
We really appreciate your patience throughout the process and are so glad everything worked out well in the end.
If you need anything from us in the future please do let us know.
Best wishes,
Custom-Mattress
Antwort von Custom Mattress
Hi Paul!
Thank you for taking the time to leave us a review!
We're glad you found our mattress good value for money and that our team provided excellent customer service during your order.
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
Antwort von Custom Mattress
Hi Roderick!
Thank you for taking the time to leave us a review.
We're so pleased to hear the mattress fits perfectly!
If you need anything else in the future please do let us know.
Best wishes,
Custom-Mattress
Fab customer service and speedy…
Fab customer service and speedy delivery.
Custom size mattress ordered last minute. Special thanks to Will& Katie
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hi Charlotte!
Thank you for taking the time to leave us a review.
We're really pleased we could help at short notice and get it delivered quickly for you. We'll be sure to pass on your lovely comments to Will and Katie.
If there's anything else you need, we're always here to help!
Best wishes,
Custom-Mattress
Just spent 17 days away in our self…
Just spent 17 days away in our self build camper and the mattress was amazing. Slept really well. Fitted perfectly. Can highly recommend
22. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hi Michelle,
Thank you for taking the time to leave us a review and for sharing your experience.
We're thrilled to hear that the mattress fitted perfectly and gave you a good night's sleep throughout your time away.
We really appreciate the recommendation and hope you enjoy many more adventures in your camper!
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
Some delivery issues but
I tried to change the delivery address. They did not answer my question regarding changing the delivery address and simply sent it anyway!
They sorted this out for me after I complained though.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hi Andy!
Thank you for taking the time to leave us a review.
We're very sorry for any inconvenience caused. After further investigation, we can see that your order was placed on hold but it was unfortunately dispatched by our production team before your questions had been fully addressed. Our customer service team acted quickly to arrange its return, and we really appreciate your help with this.
We're pleased to see it has now been re-dispatched to you as requested.
If there's anything else you need, please don't hesitate to get in touch.
Best regards,
Custom-Mattress
Super product
Super product, easy order and do comfortable and high quality. Few comms improvements on the delivery
30. Mai 2025
Antwort von Custom Mattress
Hi Glenn,
Thank you for taking the time to leave us a review.
Thank you for your lovely comments. We're really pleased to hear you found it easy to order, and that your mattress is comfortable and of a high quality.
We also appreciate your feedback on the delivery and apologise for the unforeseen delay. We truly appreciate your patience.
If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
Communication was great
Communication was great, all the way through. I was sent a diagram of the mattress they were going to make for me, before it was manufactured, to check that they'd got my measurements correct - which was reassuring. Delivery was tracked and on time. First night on the mattress last night... Super Comfortable!
30. Mai 2025
Antwort von Custom Mattress
Hi Sam!
Thank you for taking the time to leave us a review and for your kind words!
We're really pleased to hear the communication and process met your expectations - from confirming the measurements with you to tracking the delivery.
It's great to know the mattress arrived on time and, most importantly, that you found it super comfortable!
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
New motorhome mattress
Stitching started to come away , they sent a replacement within 2 days delivered to house
12. Juni 2025
Antwort von Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're very sorry to hear the stitching started to come away - that's certainly not the experience we want for you. However, we're really pleased we could get this resolved quickly with a replacement sent out and delivered within 2 days.
If you need anything in the future please do let us know!
Best wishes,
Custom-Mattress
First class service
First class service. An issue was resolved swiftly and efficiently. They went above and beyond to make sure we were happy.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hi Lisa!
Thank you for taking the time to leave us a review.
Thank you so much for your kind words - we're really pleased we could resolve the issue quickly for you.
If you need anything from us in the future then please do let us know!
Best wishes,
Custom-Mattress
Zero customer service
Before I placed order delivery time was given as 3-5 days. Upon placing the order I was then told it would be 14 days. I queried this with the sales team, the person was abrupt and rude and made no apology for the extended delivery time which was majorly inconvenient and just said that’s the way it was ended the call. In the end it took four weeks for delivery with no contact in between and no explanation for the extended delay. Would not order from here again. Zero for customer service.
29. Mai 2025
Antwort von Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're very sorry for any confusion around the advised lead time - it is listed as 7 to 14 working days on our website but we completely understand how frustrating it must have been to experience a longer delay.
Unfortunately, lead times can sometimes be affected by factors beyond our control, but we sincerely apologise for any inconvenience that may have been caused.
Thank you for your feedback and for bringing this to our attention.
Best wishes,
Custom-Mattress
Antwort von Custom Mattress
Hi Maria!
Thank you very much for taking the time to leave us a review.
We're very grateful for your lovely feedback and so pleased to hear you had a great experience.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Well made product
Well made product, made to correct size. Things went wrong on timing but communication was good.
21. Mai 2025
Antwort von Custom Mattress
Hello!
Thank you very much for taking the time to leave us a review - we're really pleased to hear you're happy with the mattress!
We truly appreciate your understanding and patience with regards to the timing, and it's great to know our communication helped.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
All the ordering process was fine
All the ordering process was fine. As for the 7 to 14 days lead time nowhere near then excuse after excuse when you contact Will who always says I will chase it up and get back to you but NEVER did, eventually turned up after 5 weeks but without any contact customer service needs attention .Shame as most reviews are positive.
Product seems good .
27. Mai 2025
Antwort von Custom Mattress
Hi Paul!
Thank you for taking the time to leave us a review.
We are very sorry that we did not meet the advised lead time on your order. We completely understand how disappointing this must have been. While we always aim to meet the 7-14 working day lead time, there are sometimes factors beyond our control that can affect this, and we appreciate your patience.
I can see that our customer service team followed up with emails and telephone calls, but it seems we didn't meet your expectations and we truly apologise for that.
We're really pleased to hear that the mattress itself is good!
If there's anything else we can assist with, please don't hesitate to get in touch - we'll be happy to help!
Best wishes,
Custom-Mattress
Still have not received mattress yet…
Still have not received mattress yet very poor service.
28. Mai 2025
Antwort von Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We are very sorry to hear about this. Upon further investigation, on the 2 Jun 2025, 12:55 we contacted you regarding an unforeseen transport issue with DPD, and after this was raised with the team I can see that your mattress was delivered the following day.
I can also see that we have offered you a £20 goodwill gesture for the inconvenience.
Once again, we sincerely apologise for the disruption, and if there’s anything further we can do for you, please don’t hesitate to reach out.
Best wishes,
Custom-Mattress
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