The advisor who helped me with our order and post sales was brilliant. I think her name was Kate? The product is great too so I have only dropped a star because there seemed to be a delay between n... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
Unternehmen hat geantwortet
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Mehr ansehen
Unternehmen hat geantwortet
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Kontaktinformationen
Unit 1C, Guardian Road, NR5 8PF, Norwich, Vereinigtes Königreich
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Hervorragend
270 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Excellent communication with this…
Excellent communication with this company and speedy delivery. Our mattresses are excellent and fit really well. We had a difficult size for one of our motorhome mattresses, but Custom mattresses made our mattress exactly the size and shape that we needed. Would definitely recommend.
16. Oktober 2024
Excellent efficient service
Excellent efficient service. Product is spot on and fantastic. My daughter loves the comfort with the new mattress
8. Oktober 2024
Antwort von Custom Mattress
Hello, Nicky!
Thank you so much for your kind review! We're thrilled to hear that you had an excellent and efficient experience with our service, and that your daughter loves the comfort of her new mattress.
Your feedback is greatly appreciated, and if you ever need any assistance or have any questions in the future, feel free to reach out to us. We're always happy to help!
Kind regards,
The Custom-Mattress Team
My mattress was left outside on a day I…
My mattress was left outside on a day I requested it wasn’t, mattress missing and no longer getting a response.
8. Oktober 2024
Antwort von Custom Mattress
Hi, Alice!
Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced.
Upon reviewing the details, we can confirm that your mattress was dispatched on a Friday using a next working day service. Unfortunately, the courier unexpectedly attempted delivery on a Saturday, which was outside of the day you requested. You should have received a text notification regarding this delivery attempt.
As discussed in our previous phone and email conversations prior to this review, we are actively looking into this matter. We’ve already provided the proof of delivery, which you have confirmed is your property.
To assist us in raising a dispute with the courier, if you believe that the item may have been taken by someone else, we recommend reporting the issue to your local authorities as a possible theft using the brief survey provided to you.
We have provided the link to report this, however we have yet to receive this information from you.
If the item is located or any further updates arise, please do let us know right away. We appreciate your cooperation and understanding as we work to resolve this matter as quickly as possible.
Thank you again, and I look forward to hearing from you.
Kind regards,
The Custom-Mattress Team
Great customer service and guidance…
Great customer service and guidance great advice mattress arrived true to measurement a great service totally happy Fitz perfectly Nice and comfortable would Well recommend them?
8. Oktober 2024
Antwort von Custom Mattress
Hello, William!
Thank you for your wonderful review!
We're so glad to hear that you had a positive experience with our customer service team and found the guidance and advice helpful. It's fantastic that your mattress arrived true to the measurements and fits perfectly, and we’re delighted to know it’s comfortable for you!
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any assistance in the future, please don’t hesitate to reach out.
Kind regards,
The Custom-Mattress Team
Great company, great mattress, great price!
From start to finish the process was really easy ordering a custom sized set of mattresses for my van conversion sofabed. A nice touch I thought was a nice little hand drawn sketch they email you after you order so you can double check you're happy with the sizes, just don't forget to confirm the sketch they send you is fine so they can start production.
The mattress itself was a lot more comfortable than I expected as I went for the 10cm memory foam as its just a sofabed, I have now ordered the main bed mattress as a 16cm cool mattress and I am very excited to see how nice that will be! The mattress came with a great removable cover which with other companies is extra so very happy with my order. Would definitely recommend.
8. Oktober 2024
Antwort von Custom Mattress
Hello, Drew!
Thank you so much for taking the time to leave such kind review!
We're thrilled to hear that the process of ordering your custom-sized mattresses was easy and that you appreciated the hand-drawn sketch – we always aim to ensure our customers are completely happy with their order before moving forward.
It's wonderful to hear that the mattress exceeded your expectations, especially for your van conversion sofa bed.
We're sure you're going to love the 16cm cool mattress just as much, if not more! We pride ourselves on providing comfort and quality, so it's fantastic to hear that you're pleased with the removable cover as well.
Thank you for recommending us, and we can’t wait to hear how you get on with your new mattress. If you ever need anything in the future, don’t hesitate to reach out!
Kind regards,
The Custom-Mattress Team
Antwort von Custom Mattress
Hello, Lauren!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new custom mattress.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Great customer service
24. September 2024
Antwort von Custom Mattress
Hello!
Thank you for your positive feedback and for sharing your experience with us.
We’re so pleased to read that you are pleased with the service you received.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Fantastic service and great quality
Fantastic service, quick and efficient and goods were of high standard and perfect
23. September 2024
Antwort von Custom Mattress
Hello!
Thank you for sharing your experience with us!
We're delighted to hear that ordering was easy, and you found our turnaround quick.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
I requested that the mattress be sent…
I requested that the mattress be sent out within seven days as we were going away. This was done satisfactorily and very pleased with the service and the mattress.
23. September 2024
Antwort von Custom Mattress
Hi, Stephen!
Thank you for taking the time to share your experience with us!
We’re thrilled to hear that you found the ordering process smooth and appreciated our fast turnaround. Should you have any questions or need further assistance in the future, don’t hesitate to get in touch.
Best regards,
The Custom-Mattress Team
Nice product
6. September 2024
Antwort von Custom Mattress
Hello, Lisa!
Thank you for your positive feedback and for sharing your experience with us.
We’re so pleased to read that you are pleased with your new custom mattress.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Fully recommended
Great pre-delivery service including email to double check measurements just before production. Mattress inflated to full size as stated and is very comfortable.
27. August 2024
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hello, Elaine!
Thank you for your positive feedback and for sharing your experience with us.
We’re so pleased to read that you are pleased with your new custom mattress and our service.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Great communication
Great communication, Chloe was very knowledgeable and informative. Am highly recommending them
9. September 2024
Antwort von Custom Mattress
Hello, Gary!
Thank you so much for your kind review!
We’re thrilled to hear about your positive experience with us. Chloe will be delighted to know that her efforts made the process smooth and reassuring for you.
If you need anything else, please don’t hesitate to get in touch.
Best wishes,
The Custom-mattress Team
A great system!
A great system of sizing, ordering then confirmation before going to production. Product is good too!
28. August 2024
Antwort von Custom Mattress
Hi, Dave!
Thank you for taking the time to share your experience with us!
We’re thrilled to hear that you found the ordering process smooth and you are pleased with your new custom mattress.
Should you have any questions or need further assistance in the future, don’t hesitate to get in touch.
Best regards,
The Custom-Mattress Team
Perfect mattress
From start to finish it was a great experience. The mattress I wanted was for a boat and a very odd shape but I send a sketch of what I wanted and they did an excellent job. The comms were great and I was kept informed of progress by Chloe , I was made to feel that my mattress was the most important order they had and once delivered and allowed to gas out I could not be happier with my very comfortable mattress that fits perfectly. I have no hesitation in highly recommending them
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hello, Garth!
Thank you so much for your kind review!
We’re thrilled to hear about your positive experience with us. Chloe will be delighted to know that her efforts made the process smooth and easy for you.
We’re glad to hear that your new mattress fits perfectly!
Your recommendation is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Great communication
Great communication, mattress is exactly s ordered and super comfy
28. August 2024
Antwort von Custom Mattress
Hello, Barbara!
Thank you for sharing your experience with us!
We're delighted to read you are enjoying your new custom mattress.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Mattress for motorhome
I purchased a new mattress for our motorhome. The measuring process was easy to follow, and the delivered mattress fits perfectly and is very comfortable. Time from order to delivery was also very good.
28. August 2024
Antwort von Custom Mattress
Hello, Ray!
Thank you for sharing your experience with us!
We're delighted to read you are enjoying your new custom mattress and were pleased with our service.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Quality product
Very pleased with the quality of the product, the easy ordering process and fast delivery. Thank you.
28. August 2024
Antwort von Custom Mattress
Hello, Marc!
Thank you for sharing your experience with us!
We're delighted to read you are enjoying your new custom mattress and were pleased with our service.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
fit great, arrived quickly
custom shaped mattress fits the bed perfectly, and arrived at the start of the advised delivery window
28. August 2024
Antwort von Custom Mattress
Hello, Ella!
Thank you for sharing your experience with us!
We're delighted to read your new custom mattress fits perfectly and were pleased with our quick turnaround.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Good comfy quality gel mattress custom…
Good comfy quality gel mattress custom fit , very pleased
12. August 2024
Antwort von Custom Mattress
Hello!
Thank you for taking the time to share your experience with us!
We're pleased to read you are happy with your new custom mattress.
Wishing you many restful nights ahead!
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
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