Cushie Bewertungen 

The couch is fairly comfortable and works well as a bed, however it would be nice if there was a mechanism to keep the two modules that form a king size sofa from sliding apart.

We also had some shipping issues and only received half our order. The good news is the customer service team was great and helped us get it sorted out right away.

The order was easy. I would have preferred more communication from the company regarding shipping. All boxes arrived intact and the chair is beautiful..Overall a very pleasant experience. I would recommend Cushie.

Perfect for what I needed. It went together super easy. Quality is great. I love it. Price was good.

Well! Our cushie experience turned out to be the right solution for us, but we jad a journey getting here. We were sent two sofas instead of two chairs; the shipment had 7 pieces and 2 deliveries, we were not expecting that at any time; the website "contact" feature required multiple attempts before a reply was made; once we got someone's attention, it was easy. The sofa itself is very good, it rather meets our expectations for something versatile, comfortable and decent quality. We're happy so far but still need to return the extra sofa, where we would have kept two chairs if they had been delivered. No clue about what will happen next or how it will unfold, but we're not stressing.

This product was an excellent quality and just what I was hoping for. It was VERY helpful to me to read customer reviews--both positive and the few negative--to make sure my expectations were in line before I ordered. In this case I got just what I expected. It's a terrific toddler bed for my grandson in our office/overflow room. Then it folds up to a lovely, cozy chair for everyone to use. My grandson loves to climb on it. The covers are washable (though I haven't tried that yet.) An added bonus is that I find it comfortable to sit in for relaxation or meditation. Be aware that it's slightly lower than a "typical" height armchair, and the "arms" are not attached. That said, it's a lot more comfortable than my other chairs. Finally, it's substantial but easy to manipulate. I'm a fit 70 and I can put it together and take it to "bed-ready" alone.

Great product! Well made and comfortable both as a couch and bed. Fabric also seems very durable. The only thing that I would change would be to have the removable arms secured to the couch rather than just sitting on it.

Customer service was responsive and helpful, however, I received an email stating I had to choose another color because they didn’t have what I had ordered. Additionally, I haven’t even received my couch yet, so I can’t comment on that yet. Super excited about it though. I’ve waited far too long to receive it.

The sleeper chair looks like a kiddie chair. We were going to replace our living room accent chair with it, but it sat so low that it looked silly. It is comfortable to sleep on….the only thing that compelled us to keep it since we didn’t feel like hassling with their questionable return policy…so we put it in the home office. If I had a do-over, I would not have bought it.

What a cluster. It wasn’t shipped anywhere alone to when it was supposed to be so I tried three times to cancel. They delivered it late anyway. Had to return it. And 2 months from where it all started I STILL have no refund.

LOVE the colour & the ease of fold out mattress! This couch transforms a little space into a stylish & practical area. I’d recommend for reading books, office space or spare room!!

Amazing delivery time - we weren't expecting it so quick (within 24hrs). It's lovely and comfortable as both a couch and a bed - we've added a foam topper because we like a squishy mattress. It's got a lovely amount of support for different aged bodies! Good quality too.

I accidentally selected the wrong shipping address and emailed Cushie support to ask them to rectify. They responded within 1 business day and fixed the issue. I read a number of reviews saying the customer service for Cushie was poor so I wanted to be sure and write in to say -- not my experience! Thank you to Marvin on the Cushie team.

I should have listened to the other reviews and stayed far away from this company.

The buying experience itself was fine. Delivery was actually quite fast, and I have no complaints there. The problems started when I tried to use the “60-day risk-free trial” that convinced me to make the purchase in the first place.

After requesting a return because the sofa was simply too uncomfortable for everyday use, I was told I had to keep it for a minimum of 30 days before I could even initiate a return. This wasn’t clearly disclosed when I purchased it. I even provided screenshots of the return policy that was on their website at the time, and the company acknowledged that it wasn’t clear and said they would update it.

So I waited the required 30 days, despite living in a one-bedroom condo with a newborn where this sofa—one I couldn’t comfortably sit on to feed my baby—was taking up valuable space.

Once the 30 days were up, I immediately requested my return. Instead of starting the return process, customer service has taken roughly 24 hours between each response and has repeatedly delayed providing the actual next steps. Rather than processing the return, they kept suggesting adjustments to make the sofa more comfortable. Unfortunately, the issue isn’t something that can be fixed by tightening a knob—the sofa simply lacks the support and structure I need for everyday seating.

To make matters worse, they have now pointed me to an updated return policy that includes a 20% processing fee and delivery charges. Those fees were not disclosed when I purchased the sofa, nor were they on the screenshots I sent them from their own website. They changed their “60 day risk free trial” policy to now “60 day comfort guarantee”. Changing the wording after customers have already purchased is extremely shady and disappointing.

Lastly, if the company spent as much time responding to customer emails as they do replying to public reviews, this situation probably wouldn’t have escalated to this.

Delivery nightmare! I ordered my Cushie in May with a shipment date of 5/27 and anticipated delivery of 2-6 days from that point. After several emails to customer service questioning where the product was, I received a response a week later letting me know there was a dispatch related issue. This product finally shipped over a week ago, and I only received the arm rests and back rest. I've reached out again to customer service twice now looking for the actual sofa and have yet to receive a response. I am still waiting for the sofa and would not order from Cushie again.

Nice couch. Good look and quality

The product is as described, mattress feels good and supportive. Customer service communication by email usually took 24 hours to respond. Delivery speed needs improvement, expect delays

Just piggybacking the other bad reviews. I specifically ordered from Cushie because they advertised that the product I ordered was in stock and would ship withing 1-2 business days. Here we are a month later and still no updates on my order. I asked for an update a week after my purchase and the response read very AI-ish claiming that there was an issue with the bar scans which is causing delays and that my order is in a queue (aka we never had the product in inventory but don't want to miss out on your purchase and give you the runaround until it actually is in stock).

We love our Cushie Sofa Bed. We bought it for my mum for when she stays over in our little boys room. So it’s fantastic as a reading chair for him without taking up too much space but it’s a super comfortable, plush night sleep for her. Delivery was quick! Setup was easy. Big recommend. A great addition to our home!

I purchased x2 double cushie sofa beds whilst my house was being built and was great to have them vacuum sealed while in storage.
Was excited to open them both up for my interstate guests to sleep on when staying over and super easy to make! Just fold out and you’re done! Love how it’s a mattress and no annoying bars sticking into your back! Great investment 😊

I have not received an update for my order that was placed on 06/10/2026. Online it says it ships within 1-2 business days - that is a lie. I have reached out twice to two different emails I found and no response at all. I will be requesting a refund if my order does not get shipped out this week.