I cannot say enough good things about my experience with Zoey and William. They were so incredibly kind that I was genuinely moved to tears. Throughout our conversation, they were extremely thorough,... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
My experience was good since all the staff were friendly, picked my calls promptly, guided me through the process carefully and were able to offer help whenever I had issues. For example, when I had i... Mehr ansehen
Unternehmen hat geantwortet
Taylor was very good at explaining how the process works, that it's a point based system and that the company will help walk me through getting the credentials that I would need to get an active pharm... Mehr ansehen
Olivia was wonderful. She was very clear and precise in discussing the information I was required to have. She was also very patient when my credit card company delayed the payment to Canada for a f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CUIN.ca, led by CEO Nitzan Kapuya, operates globally with entities in Canada, Spain, and Israel, providing comprehensive immigration services at affordable prices. In addition to assessments, CUIN.ca handles immigration cases with a focus on regulated procedures, supported by its recognition from the CCIC organization for compliance and ethical standards. At the heart of CUIN.ca's success is Mr. Harry Wang, a distinguished Regulated Canadian Immigration Consultant (RCIC) with over a decade of professional experience. With a Master's degree from a prestigious institution in the UK, Mr. Wang combines academic expertise with practical knowledge to navigate the intricate landscape of Canadian immigration laws. As the head of the immigration consulting team, Mr. Wang is dedicated to offering personalized and comprehensive immigration services tailored to each client's unique needs. His commitment to client satisfaction is unwavering, ensuring that every individual receives the support and guidance they need to achieve their immigration objectives. Addressing affordability concerns, CUIN.ca offers competitive pricing for both assessments and immigration case handling. Clients can access these services with confidence, knowing they receive quality assistance at accessible rates. Open communication channels ensure clients can reach out directly to Mr. Kapuya or the support team for prompt and transparent assistance, reflecting CUIN.ca's commitment to excellence in immigration services.
Kontaktinformationen
Calle Balmes 173, 080090, Barcelona, Spanien
- 17788194344
- suppor@cuin.ca
- cuin.ca
4,5
Hervorragend
490 Bewertungen
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Through in the explanation
Through in the explanation of what to expect. Not totally clear of next requirements but am trusting that it is a process and will take some time.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your feedback.
We are delighted to hear that you had a very positive experience with our team. Providing professional, courteous, and supportive service is at the core of what we do, and it’s encouraging to know that this was reflected in your experience.
We truly appreciate your kind words and look forward to continuing to assist you.
Tremendous Personnel
Personnel were professional and very courteous. Very positive experience.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind words!
We’re pleased to hear that your phone call with William and Robert was helpful and informative. It’s great to know that you feel positive about moving forward, and we’re committed to supporting you throughout the remainder of your journey.
We appreciate your trust in our team and look forward to assisting you every step of the way toward achieving your Canadian immigration goals.
The phone call with William and Robert…
The phone call with William and Robert were very helpful and I look forward for the rest of our experience completing the journey at becoming Canadian Citizens.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your feedback.
We’re pleased to hear that your phone call with William and Robert was helpful and informative. It’s great to know that you feel positive about moving forward, and we’re committed to supporting you throughout the remainder of your journey.
We appreciate your trust in our team and look forward to assisting you every step of the way toward achieving your Canadian immigration goals.
Still no refund just excuses
This is the response I receive from CUIN:
Dear Marc,
Thank you for sharing your concerns. I’m very sorry to hear about your frustration and the experience you’ve described. I completely understand how upsetting it can feel when communication does not meet your expectations, and I appreciate you bringing this to our attention.
Regarding the payment, when a credit card dispute is opened with the bank, the transaction is automatically placed on hold by the payment processor until the card company completes its review. During that time, the funds are not accessible to us, which is why the financial team advised that the matter would need to be resolved through the card provider first. Once the card company completes their review, the financial department can reassess the situation accordingly.
I also understand your request for clarification about the work completed on your case. I will forward your message to the appropriate department and ask them to review your file and provide further clarification.
Your feedback is important, and we do take concerns like this seriously. I appreciate your patience while the relevant team looks into this matter.
Another promise that will no doubt go unanswered
This was my response to the email:
THE MONEY IS NOT PLACED ON HOLD FOR 2months after the dispute has been settled and card paid. So don’t shine me on with that rhetoric I surely am not that GUIBLE. So tell me truthfully why are you still holding my money months after you were paid
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cuin
We understand how frustrating this situation feels. However, we would like to clarify that your case has not been ignored. As previously communicated, that your case did undergo initial processing within the first few days following your enrollment, which is why it does not qualify for a full refund under the terms agreed upon at the time of purchase. We understand that timelines may feel short; however, work on files begins promptly after onboarding.
Regarding the payment, once a dispute is initiated through the credit card provider, the funds are placed on hold by the issuing bank and are not released to us until the dispute is resolved. This is a standard banking process and unfortunately outside of our control. While you may have settled your credit card balance, this does not mean the funds were released to us.
Refund decisions in cases involving chargebacks or disputes cannot be processed instantly, as parts of the process are governed by the financial institution and must follow formal timelines.
We also want to respectfully note that posting repeated negative reviews does not accelerate or strengthen the review process. Each case is evaluated based on documented timelines, work completed, and the applicable terms agreed to at enrollment — not on external commentary. Our focus remains on resolving matters through the proper administrative and financial channels.
Gunther and Tiffany provided clear…
Gunther and Tiffany provided clear information about the early process of immigration. I have been interested in this for a few years now.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind words!
We are pleased to hear that Gunther and Tiffany were able to provide clear and helpful information regarding the initial stages of the immigration process. It is always our goal to ensure that our clients feel well-informed and confident as they begin their journey.
We also appreciate you sharing your long-standing interest in this path. Our team is committed to supporting you every step of the way as you move forward.
Thank you for your trust in our services.
Our new home in Canada
Taylor and Martin were informative, professional, empathetic and thorough. Explained approximately how much money it will take, the length of time it'll take from beginning to the end, doctor physicals and so on. They were knowledgeable, professional and were able to answer any question or concerns we have. They encouraged us to email any questions we may have! Thank you, Taylor and Martin for helping to make this journey easier.....you two are the best!
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Taylor and Martin were informative, professional, and empathetic throughout your experience. It’s great to know they were able to clearly explain the process, timelines, and requirements while addressing all your questions and concerns.
Providing thorough guidance and ongoing support is very important to us, and we’re glad they helped make your journey feel easier. We’ll be sure to share your kind words with them.
Thank you again for your trust in our team, we’re excited to continue supporting you on your journey to Canada!
Great customer service
Your representatives were very kind, patient and professional. They made sure my questions were answered thoroughly and that I understood the process.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind words!
We are pleased to hear that our team provided you with courteous, patient, and professional service. Ensuring that your questions are thoroughly addressed and that you have a clear understanding of the process is very important to us.
We appreciate your trust and look forward to continuing to assist you.
Coming to Cananda
Both Gunther and Tiffany were very helpful in walking me through the immigration process. It was very simple and straightforward. I look forward to the next steps in the proess
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind words!
We are pleased to hear that Gunther and Tiffany were able to guide you through the immigration process in a clear, straightforward, and supportive manner. Ensuring that each step is easy to understand while providing reliable assistance is a key part of our commitment to our clients.
It is also encouraging to know that you feel confident moving forward. We will continue to support you closely throughout the next stages to ensure a smooth and well-guided experience.
We truly appreciate your trust in our team and look forward to assisting you every step of the way.
Commication was clear and concise
Commication was clear and concise. Appreciate working with William and Tiffany today.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind words!
We are pleased to hear that the communication was clear and concise, and that your experience working with William and Tiffany was positive. Providing efficient and professional support is our priority.
We appreciate your time and look forward to continuing to assist you.
Our first steps
Everyone we talked to was kind, polite, informative and patient. They guided us through all of the important information we needed to understand and gave us the next steps in the process. We are waiiting for our interview next. Thank you to all the good people who helped us.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind words!
We are pleased to hear that your initial experience has been positive and that our team was able to provide clear, patient, and informative guidance throughout the first steps of the process. Ensuring that you feel well-informed and supported is very important to us.
We wish you the best for your upcoming interview and look forward to continuing to assist you. Thank you for your kind words and trust in our team.
Friendly and Informative
I found both Rusty and Tiffany very friendly and informative. They patiently answered my questions and are guiding me thru this process.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you so much for your kind feedback!
We’re glad to hear that Rusty and Tiffany were able to provide a friendly and informative experience while guiding you through the process. Your satisfaction means a lot to us, and we’re always here to support you every step of the way.
If you have any further questions, please don’t hesitate to reach out—we’re happy to help!
It’s been a great experience
The process has been completely explained to me. The individuals I’ve spoken with are friendly and quite professional. Overall the process has been almost enjoyable.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your feedback.
We are pleased to hear that the process has been clearly explained and that our team has provided a professional and friendly experience. It is encouraging to know that your overall experience has been positive.
We appreciate your trust in our services and remain committed to supporting you throughout the entire process.
The people
The people, with whom I spoke, were friendly, knowledgeable, and respectful. Thus far, the process seems reasonable and with your/their valuable assistance and guidance, my process will be successful.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind words.
We’re very pleased to hear that your experience with our team has been positive and that you found them friendly, knowledgeable, and respectful. Your confidence in the process means a great deal to us.
We remain committed to supporting you every step of the way and will continue to provide the guidance and assistance needed to help you move forward successfully.
Badly understaffed and poor communication
We paid $4200.00 for help with our visa application to Canada. We started going through the process as instructed, collecting our documentation and taking the IELTS. However the man we were assigned to work with was out of the office for a couple of months and no one returned my emails or calls. That's totally understandable as things come up, however no one was assigned to us in his absence. We needed to get some information specific to our case to determine if we should continue with our application, but calls and emails continue to go unanswered to this day. I am really glad to see that others have had a good experience, but as for us, we feel that not only did we not receive the service that we paid for, but it feels very much like a scam. I notified the organization via email that we would be pursuing a visa for another country and as I understood we would therefore be able to get some of our money back. See above note about a lack of communication. Crickets...
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for taking the time to share your experience. We are sorry to hear that your interaction with our team did not meet your expectations, and we sincerely apologize for the frustration caused by the lack of communication.
At CUIN Immigration, we strive to provide timely support and clear guidance to all of our clients. We understand how important responsiveness is during the immigration process, and we regret that your inquiries were not addressed as promptly as they should have been, particularly during the period when the representative assigned to your file was unavailable.
Please note that your feedback is important to us, and we take concerns such as this very seriously. We would appreciate the opportunity to review your case and clarify the situation, including your request regarding the refund.
Kindly contact us directly at support@cuin.ca with your full name and application details so we can locate your file and assist you accordingly. Our team will prioritize reviewing the matter and provide you with a proper update.
We value every client’s experience and remain committed to resolving concerns in a fair and professional manner.
Sincerely,
CUIN Immigration Support Team
Some Issues
Ran into some issues as to not receiving a call within the 10 day promised time. I asked for a full refund and received it about a month later. Communication was not great in the beginning after the initial assessment but I am happy that they kept with the promise of a refund.
I retracted my previous negative review to better reflect the outcome of the experience.
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for updating your review and for sharing your experience.
We sincerely apologize for the delay in communication and for not meeting the originally expected call timeline. Your feedback is important to us, and we appreciate your patience while we worked to resolve the matter.
We are glad that the refund was successfully processed and that the situation was ultimately resolved. Thank you again for revising your review to reflect the outcome.
If you ever require assistance in the future, please do not hesitate to reach out.
Kind regards,
CUIN Immigration Support Team
Eve was absolutely amazing
Eve was absolutely amazing! She made the process fun and enlightening as well as easy to understand.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your wonderful review! We’re so glad to hear that Eve made your experience enjoyable, informative, and easy to understand.
At CUIN Immigration, we strive to make the process as clear and comfortable as possible for our clients, and it’s great to know Eve helped make it both fun and enlightening. We truly appreciate you sharing your experience and look forward to supporting you on your immigration journey. 😊
Great Interaction
All team members were polite, courteous and professional.
Very clearly explained the steps of the process.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind review! We’re delighted to hear that your interaction with our team was positive and that you found everyone polite, courteous, and professional.
Providing clear guidance and making sure our clients understand each step of the process is very important to us at CUIN Immigration. We appreciate you taking the time to share your experience and look forward to supporting you moving forward. 😊
Excellent Guidance Through the Canadian Immigration Process
Chris Garcia and Tiffany Jenkins were extremely helpful and clearly explained every aspect of the Canadian immigration process. They made sure that whenever we had questions, we received detailed and thoughtful answers. Throughout the process they were both friendly and very professional, which made everything much easier and more reassuring.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your wonderful review! We’re so pleased to hear that Chris Garcia and Tiffany Jenkins provided clear guidance and support throughout your experience with the Canadian immigration process.
Ensuring our clients feel informed, confident, and supported every step of the way is very important to us at CUIN Immigration. We’re glad Chris and Tiffany were able to answer your questions and make the process easier and more reassuring.
We truly appreciate you taking the time to share your experience and look forward to supporting you as you continue your immigration journey. 😊
USD $3,059 paid — no services delivered, refund denied
I paid USD $3,059 to CUIN.CA Immigration between October and December 2024 for Express Entry immigration consulting services that were never delivered. After payment, my assigned advisor became unreachable. On March 18, 2025, he verbally agreed to review my WES account, responded with a thumbs-up emoji, and never followed through. On March 9, 2025, he offered a new paid service while my original case remained unresolved. After I declined, all contact ceased. The CEO of CUIN.CA never responded to my escalation. In October 2025, CUIN.CA refused a refund in writing. I independently completed my WES evaluation without any assistance from them. A formal CRT claim and a CICC complaint (UAP.2025.1123170) are currently active.
The formal processes referenced are CRT claim SC-2026-002720 and CICC complaint UAP.2025.1123170, both currently active. All facts stated in this review are fully documented with bank statements, emails, call records, and written communications from CUIN.CA.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for sharing your feedback. We take concerns like this very seriously and are sorry to hear about your frustration.
Due to privacy and confidentiality obligations, we’re unable to discuss the details of individual client files in a public forum. However, we can confirm that our team has responded to this matter directly and in writing. As this situation is currently part of a formal review process, we will continue to address it through the appropriate channels.
CUIN Immigration is committed to maintaining professional standards and providing clear communication and support to our clients throughout their immigration journey. We remain available to cooperate fully with the relevant authorities and processes currently underway.
Both people (Van and Tiffany) were…
Both people (Van and Tiffany) were friendly and explained everything on the process
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cuin
Thank you for your kind feedback! We’re glad to hear that Van and Tiffany were friendly and took the time to clearly explain the process to you.
At CUIN Immigration, we strive to make every step of the journey easy to understand and comfortable for our clients. We appreciate you sharing your experience and look forward to supporting you as you move forward. 😊
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