Cruise Club UK Bewertungen 

DO NOT TRUST THIS COMPANY
Absolutely awful service from this company they are not to be trusted!!
Promised me disabled parking at Gatwick airport but when we used the sat nav it was 5mls away!!
Had to pay £500 to park at the airport as I couldn’t manage the parking which CCUK had booked
I requested a parking refund but they declined and denied I asked about parking which isn’t true as this is one of my main priority’s when booking a holiday

It appears that no-one works in after sales service, unless of course they want to sell you something. Have tried numerous times sending emails and not even a acknowledgement. So WHY can't anyone be bothered to deal with customer queries. Just hope that we have not made a BIG mistake booking our cruise with this company.

The agent that dealt with our enquiry was very knowledgable and thought of things we hadn't considered, even though we have cruised frequently

We had a few queries about our booking as this is our first cruise. Lindsey Garrod is fantastic - responsive, warm and friendly. Nothing was too much trouble....would highly recommend.

Thank you so much CruiseClub for being brilliant. From the time I first called to enquire about a booking, through all my annoying changes and requests and questions, you have been amazing, fast, responsive. We can't wait for our trip to begin. Special thanks to Lindsey and Jamel for all your help.

Thank you Jack Milton for being an amazing cruise agent and helping me with my holiday plans. Nothing was too much trouble and I didn't feel silly asking many many questons, sometimes more than once! Talk to Jack if you want an incredibly trustworthy professional service with all the trimings! We'll be back :)

Sorted a possible booking problem. Nothing was to much trouble. Very satisfied with service received.

Our agent Emily Devereau was there with us every step of the way.She went above and beyond to sort out our issues. No matter what we asked of her,she responded quickly and with total professionalism.Due to our experience, we would definitely us Cruiseclubuk again.

Christian has been unfailingly patient,helpful and practical in his support.
It is rare to come across someone who is so good.

Rather surprising within hours of post my initial review a very helpful lady called and resolved everything- the power of the internet!

Shocking customer service, have a passenger in need of urgent assistance, on on for over 30 mins on two occasions, emailed as suggested - urgent but no reply, passenger is stranded in Japan and they just don’t respond! Shocking considering he has been a customer for many years and spent 10’s thousands of pounds

Maybe this review will prompt them to either answer there phone or respond to urgent emails

i have just booked a carribean cruise with Marcia Thompson from cruise club uk, Marcia was so friendly and knew absolutely everything and more about the cruise i wanted to book, Marcia made the booking process so easy and recommended which would be the best balcony available to book
I would highly recommend booking with cruise club uk and will definately be booking future cruises
Thankyou Marcia you were great xx

Marcia gave expert service and had good knowledge. Would use her service again

on 28 November2023 my cousin and I went on a cruise with cruise club on the MSC Seaside. To say I was sorely disappointed is a gross understatement. We chose this cruise because it was going to Guadaloupe (twice) and Martinique (twice) both places we had not been to. We were so looking forward to it but we felt we were on a ferry. Cruises usually go to a port stay a few hours and then move on. Not with this ferry. Both times we docked at Guadaloupe and Martinique and hundreds of passengers embarked and hundreds disembarked. At no point in the sales transaction or indeed in the advertisement was this made known. We felt as though we were on the No. 21 bus. It was horrible. Also what entertainment we had on thefirst week was repeated on the second week. Never never again will we travel with Cruise Club or MSC.

To start with Mia our sales consultant, she was so helpful with both our flight and cruise. The Caribbean cruise was our 1st in that area and was what we expected but flying buissness class started and ended the holiday perfect. I will be booking my next holiday with cruise UK and Mia.

Julie Taylor has given us exceptional service, always looking for the best deals, customer service has always dealt with our queries fast and efficiently

Becky was very helpful and answered all my questions fully

Mia Hall provided me with outstanding care and service in difficult circumstances from the terminal diagnosis of my father which effected my holiday. She called me back when she said she would. She listened carefully and provided me with options and solutions. I will certainly use your company again because of Mia. Thank you

First time using Cruise Club UK to book a cruise. Very informative, friendly service from Olive who was able to answer queries immediately.
If the rest of the service is as good as the booking was, I will be a happy lady!

I have been dealing with a Mia Hall regarding a cruise for my elderly parents and other family members.
She was so helpful from start to finish and was more than happy to answer any questions. She Even done the check in for them as we do not have access to a computer. Made the whole experience so much easier
Would highly recommend this company

Cruise club UK were great at every point of my booking. Best price,taking time to make everything right and great after service. Ask for Emily ( she is super).