I had an issue downloading my schedule on both IOS and Android phones. Opened a ticket seeing I could not solve the problem via the Q&A. Within a short time I received a message on whatsapp giving... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've tried contacting them on their contact form multiple times on different devices but it always fails to send. Tried emailing them, no response. Tried on instagram, no response. is this company eve... Mehr ansehen
The system fails constantly. The company offers multiple products that could easily be combined into one, clearly aiming to increase sales rather than improve usability. The software remains outdate... Mehr ansehen
Unternehmen hat geantwortet
Very useful app for commercial pilot. Everything in one place. Many statistics, extra tools, quick support if you need any. I’m crew lounge aero user since September, I’ve already noticed they do thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The new aviation suite for pilots, flight attendants, ground staff, training centers, aviation companies and aeroclubs. #crewlounge #mylifeinthesky
Kontaktinformationen
3,3
Akzeptabel
363 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Software is OK, support very poort
I've just MCC Pilotlog and CrewLounge Pilotlog for many years. Software is OK, but software support is really disappointing. I've raised a ticket about currency checks, no feedback for months despite several emails.
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Wim, Thank you for your feedback, and we sincerely apologize for the delay in response. We’re glad to inform you that the issue regarding currency checks has now been resolved in ticket #228270. We truly value your input—please let us know how we can improve your experience and make it a 5-star one. Your satisfaction is our priority! #crewlounge
Antwort von CrewLounge AERO
Dear Germinio, Thank you for your feedback! We're glad to hear you're satisfied with the app. If you have any suggestions or features you'd like to see, feel free to let us know. #crewlounge
A good value product and powerful tool
I’m and active pilot and have seen this app evolving very much since the time of MCC Pilot Logbook. I have been using first MCC and now CrewLounge and I have been very satisfied. I find on this app all I need and with its integration with the desktop is you get quite powerful tool. It’s a product with a good value with a price that makes sense. I truly recommend using CrewLounge pilot logbook.
12. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Gonzalo, Thank you for your kind review! We're thrilled to hear that CrewLounge has been a valuable tool for you throughout the years. Your recommendation and support mean a lot to us. #crewlounge
Antwort von CrewLounge AERO
Dear Periklis, Thank you for your kind words! We're thrilled to hear you find the app interactive and well laid out. #crewlounge
Does what it's supposed to do.
8. Januar 2025
Antwort von CrewLounge AERO
Dear Robert, Thank you for taking the time to leave a review! If you have any suggestions for improvement or additional features you'd like to see, we’d love to hear from you. Your feedback helps us make the app even better! #crewlounge
Everythink OK
31. Dezember 2024
Antwort von CrewLounge AERO
Dear Robert, Thank you for your feedback! We're glad to hear that everything is going well. If there's anything we can improve or assist you with, please don't hesitate to reach out. #crewlounge
Five Star Support and App
I am using CrewLounge since they were mccPILOT. Great app for Pilots and helpful support. Highly recommend*****
Keep on that good work!
30. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Marco, Thank you for your kind words and for being a loyal user since our mccPILOTLOG days! We're thrilled to know that you find CrewLounge helpful and that our support meets your expectations. Your recommendation means a lot to us, and we’ll continue striving to deliver the best experience for pilots like you. #crewlounge
IAKOVOS Cpt. Examiner
Exactly the app I need . Easy to use good support
29. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Iakovos, Thank you for your wonderful feedback! We're delighted to hear that CrewLounge meets your needs and that you find it easy to use. Our team works hard to provide excellent support, and it’s rewarding to know it’s appreciated. #crewlounge
Poor product support and customer service
I initially started using this product as it interacted with my company's software. Unfortunately soon after I took out a subscription the support was cancelled. As well as this I came up with some technical issues. On that occasion Crewlounge resolved the issues (although it did take almost 2 months). I stuck with it and approximately 8 weeks ago, had another technical issue where flights are not syncing across my devices. I contacted Crewlounge who tried to assist but none of their advice was successful. I have been trying to contact them now for approximately 6 weeks with no replies. This is highly frustrating when you are paying for a product and there is no alternative to contact them and you can't trust the app to log flights correctly. As a result, I have gone back to the trusted paper and pen. Shame that what I understand used to be such a good company is now unable to provide a decent product and have such poor customer service
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Harry, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused and truly regret not meeting your expectations. We are actively working to improve our customer support and resolve technical issues faster. Your feedback is invaluable, and we’ll strive to restore your trust in our app. Please reach out again, and we’ll do our best to assist you promptly. #crewlounge
Good (not the best) app.
I’m using this app from 2016, when originally it was named MCCPILOTLOOG. First version of app was great. Sadly, support stopped, and I was forced to move to new one. New one is ok, but is missing a few features from old (for example I can not copy information from previous leg to a new leg). There was also some problems during transition from old to new version, but finally it was resolved. Overall, it’s a good app.
15. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Andrzej, Thank you for your continued support since 2016! We appreciate your feedback and are glad the transition issues were resolved. Your suggestion about copying leg information is valuable, and we'll consider it for future updates. We're always here to help if you have more ideas or concerns! #crewlounge
Keep it up!
Had been using CrewLounge since they were mccPILOT. UI is great! Meets all my need as an eLog, easy to navigate and practical.
Great Job! Keep it up!
2. Dezember 2024
Antwort von CrewLounge AERO
Dear CY, Thank you for your wonderful review! We're thrilled to hear that CrewLounge has been meeting your needs and that you find the UI easy to navigate and practical. Your support inspires us to keep improving and delivering the best experience. #crewlounge
Horrible customer support
Horrible customer support. The app stopped working and they promised me refund. It’s been months and tons of excuses but still no refund.
9. Dezember 2024
Bewertung ohne vorherige Einladung
Good Helpdesk!
I joined CrewLounge because they have bought MCC pilot. On the beginning I had a real problem to understand how things work, but with their help I became used to it and it’s working perfectly now. I believe the logbook are most the same, they diferencial is Assistence. Today, I recommend it.
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Pilot, Thank you for your review and for sharing your experience with CrewLounge! We're glad our team could assist you in getting familiar with the app, and it's great to hear it's working perfectly for you. Your recommendation means a lot to us. If you need help or have suggestions, feel free to reach out anytime. #crewlounge
Exelent service
6. Dezember 2024
Antwort von CrewLounge AERO
Dear Illya, Thank you for your kind words and for taking the time to leave a review! We're thrilled to hear that you’re enjoying the service.
Excellent app for pilots with great…
Excellent app for pilots with great support.
I've been searching for a long time until I finally found it!
Thanks crewlounge team!
7. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Oscar, Thank you so much for your wonderful feedback! We're delighted to hear that our app has met your expectations and that you’ve found what you were looking for.
Everything works fine
Everything works fine. I´m looking forward the update to scan FMC with ANDROID. Thanks
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear David, We’re glad to hear everything is working fine for you. We appreciate your interest in the FMC scanning feature for Android and will add it to our To-Do list for future development. If you have any other suggestions or need assistance, feel free to reach out via email. #crewlounge
M very happy with this app
M very happy with this app . The guys who run it are very helpful . It contains everything i need as a pilot .
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Tarek, We’re thrilled to hear that you’re happy with the app and that it meets all your needs as a pilot. Your kind words about our team mean a lot to us! #crewlounge
Great costumers service and easy to use…
Great costumers service and easy to use it.
21. November 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Guilherme, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and found the app easy to use. If you ever need any assistance or have suggestions for improvement, don't hesitate to reach out. We're here to help! #crewlounge
Perfect system
17. November 2024
Antwort von CrewLounge AERO
Dear Rob, Thank you for your positive review! We're thrilled to hear that you're happy with the app. If you have any further suggestions or need assistance, feel free to reach out! #crewlounge
often error messages when trying to…
often error messages when trying to upload and update roster from pdf file, crew names always missing
15. November 2024
Antwort von CrewLounge AERO
Dear Giulio, Thank you for your feedback. We have responded to your ticket #229330 regarding the details of the new airline solution. Please let us know if you need further assistance! #crewlounge
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.