Chris was very helpful and professional when explaining what my options were and the process. Very grateful for his time and effort.
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Das sagen Bewerter
It’s hard to accept that you’ve let your finances spiral out of control even if it is beyond your control. I was pretty desperate by the time I called Credit Counsellors Australia & now I wish I’d don... Mehr ansehen
Unternehmen hat geantwortet
My experience so far has been with Cole and he would have to be one of the most patient and non-judgemental people I have ever met. I have put off and changed my mind that many times, I have been in... Mehr ansehen
I felt so good after talking to Juvy. She was so cool to talk to.She explained everything clearly and it made me so comfortable to tell her what stressed me for a long time. Having debts is like havin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Credit Counsellors are expert providers of debt solutions, debt help and advice to improve the financial position of Australian families. Contact us today.
Kontaktinformationen
Level 4, 140 Bundall Rd, 4217, Bundall, Australien
- 1300 003 328
- enquiry@creditcounsellors.com.au
- creditcounsellors.com.au
4,5
Hervorragend
191 Bewertungen
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Trustpilot for Memphis Fitzgerald and Matthew Shepherd
In early September 2020, I approached Credit Counsellors for a personal loan to consolidate my credit cards. I spoke with your officer, Memphis Fitzgerald. At all times I found Miss Fitzgerald to be polite, well mannered, helpful, knowledgeable and friendly. Miss Fitzgerald was accommodating and supportive in my needs and had a clear understanding of her work responsibilities and requirements. She has provided excellent customer service delivery every time I needed to talk with her. I found her to be extremely diplomatic and courteous at all times.
The second officer I had contact with on a regular basis was Matthew Shepherd. Similarly, I also found Mr Shepherd , polite , well mannered, courteous and helpful. He was very knowledgeable about his job and provided excellent customer service delivery and made me feel at ease in this difficult situation.
I believe that your company should be extremely proud of Memphis Fitzgerald and Matthew Shepherd for their extremely high standards they have displayed in helping me to achieve customer satisfaction and I recommend that both officers be nominated as your employees of the year and be paid a company bonus in recognition of their extremely excellent performances .
I sincerely appreciate and thank you for all your assistance and have no hesitation in discussing their staff reviews in detail if further desired.
6. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Good Morning Ray,
Thank you for reaching out and providing such positive feedback. Memphis and Matt both appreciated reading your review, and say thanks for working with them and being so forthcoming with all of the information required, as your cooperation made the process so much more seamless! We are glad that you felt at ease throughout the process of finding a debt resolution, as it can be stressful! You are welcome to reach out any time if you have any further queries!
Thanks and all the best,
Angelique Malita
Customer Service
Credit Counsellors
I would like to say a big thankyou to…
I would like to say a big thankyou to Asley who assisted me when I first contacted Credit Counsellors Australia. She made me feel at ease, and helped me to understand what was involved. She is professional and is very helpful. Thankyou Mae
3. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Tu/Mae,
Thank you for your feedback. Ashley loves to help people, so we are you felt at ease with her!
Please don't hesitate to get in touch if there is anything else we can do to assist you.
Kind Regards,
Ange @ Credit Counsellors
How to be patient and trust
3. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Tanya,
We are glad you have had a good experience with us!
Please don't hesitate to get in touch if there is anything else we can do to assist you.
Kind Regards,
Ange @ Credit Counsellors
Professional service
Service response was promptly and I was satisfied with everything, also I would love to recommend It to anyone in Australia. Thank you.
Regards alicekrizan
29. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Alice,
We aim to help ease the pressure and stress - and prompt service is a big part of that!
We are pleased that you are satisfied with our service and thank you for kindly recommending us.
Please don't hesitate to get in touch if there is anything else we can do to assist you!
Kind Regards,
Ange @ Credit Counsellors
Wat an exciting day for me was reliefs…
Wat an exciting day for me was reliefs and the service was great indeed
23. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Lorima,
It is our priveledge to have helped relieve you of any stress you may have been facing!
Taking such a big step forward to a debt-free future is indeed exciting!
Please don't hesitate to get in touch if there is anything else we can do to assist you!
Kind Regards,
Ange @ Credit Counsellors
Amazing customer service.
I’m so happy to hear from Ashley she took me through the process of clearing my debts and made me feel at ease knowing I will be debt free. There was no judgement just helpfulness and understanding. Highly recommend her!
10. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Teagan,
Thank you for your feedback. Indeed, Ashley is very understanding and always makes sure to explain things simply and clearly so you can fully understand your options. We are glad you had a positive experience and now feel at ease looking forward to a debt free future.
Please don't hesitate to get in touch if there is anything else we can do to assist you!
Kind Regards,
Ange @ Credit Counsellors
I don’t usually write review
I don’t usually write review. However had to make an exception for this one. I spoke to Ashley. Her kindness and compassion was outstanding. She really took time to listen and understand me. I now feel hopeful that I can clear my debts and a lot less overwhelmed.
Cheers guys keep up the great service
7. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Nash,
Thank you for making an exception and going out of your way to recommend Ashley. She will appreciate your feedback. She is such a kind and compassionate counsellor - just the person you need on your side when dealing with overwhelming debt!
Please don't hesitate to get in touch if there is anything else we can do to assist you!
Kind Regards,
Ange @ Credit Counsellors
Positive, Professionalism, Quality
Ashley was amazing! Helped me through the whole process, her knowledge and professionalism made me feel very comfortable. I cannot thank you enough and would recommend her to anyone else needing help. Jarred
4. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Jarred,
Indeed, Ashley is an incredibly knowledgable and professional counsellor, and we are glad she made you feel comfortable in deciding your options when it comes to debt. She will definitely appreciate this feedback, so thank you!
Please don't hesitate to get in touch if there is anything else we can do to assist you!
Kind Regards,
Ange @ Credit Counsellors
Ashley is so helpful and very…
Ashley is so helpful and very understanding of my situation.
4. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Ruby,
We are glad that you have had a great experience dealing with Ashley! She is incredibly helpful and understanding - thank you for taking the time to provide the feedback! We will be sure to let her know you appreciated her assistance.
Please don't hesitate to get in touch if there is anything else we can do to assist you!
Kind Regards,
Ange @ Credit Counsellors
Very helpful would highly recommend…
Very helpful would highly recommend thank you Memphis Fitzgerald
4. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Michelle,
Thank you for providing this feedback - Memphis always strives to help people, and she will appreciate that you have gone out of your way to write this review.
Please don't hesitate to get in touch if there is anything else we can do to assist you!
Kind Regards,
Ange @ Credit Counsellors
Felt like I was drowning in debt
Would like to make special mention to Aimee for helping me through what was a very difficult time. The Customer services is amazing the staffs explain to people very well how the services work 😊 and take you through the process easier
3. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Hi Jai,
We are more than happy to help! Thank you for posting this review, and letting others know that you had a good experience and felt better knowing that every question you had was answered and your options were clearly explained!
Please don't hesitate to get in touch if there is anything else we can do to assist you!
Kind Regards,
Ange @ Credit Counsellors
Aimi was great to deal with
Aimi was great to deal with. 5 starts for CCA!
3. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Thanks Sophie!
Excellent customer service
Excellent customer service .
Ammi and Matt are awesome.
Easy approachable.
3. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Thanks Gurmeet! We appreciate your feedback!
Best Regards,
Angelique Malita
Customer Service
Credit Counsellors
Great advise, very very helpful
Great advise, great help in directing me in the right direction.
Best move i did for myself in contacting them.
2. September 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
Thanks Sophie!
Happy to help you get back on track and looking forward to a debt-free future!
Best Regards,
Angelique Malita
Customer Service
Credit Counsellors
Difficult to get a clear response
Difficult to get a clear response. Director seems to think he knows everything. Declared income on the agreement significantly less than what should be do not trust
24. August 2020
Bewertung ohne vorherige Einladung
Antwort von Credit Counsellors Australia
This review is factually incorrect and cannot be relied upon.
Appreciate the assistance in dealing…
Appreciate the assistance in dealing with my debt and solution. Memphis was incredibly supportive and knowledgeable. Thanks mate
18. August 2020
Bewertung ohne vorherige Einladung
Thank you Memphis 🤙
23. Juli 2020
Bewertung ohne vorherige Einladung
Thank you so much to Memphis for her…
Thank you so much to Memphis for her help and my life story conversation over the phone lol
9. Juli 2020
Bewertung ohne vorherige Einladung
I have enjoyed the experience of…
I have enjoyed the experience of becoming bankrupt!🤫
Really,really awesome personal customer service experience.Every call brightened my spirit.
Bless you Memphis Fitzgerald. A1🌚🤫
23. Juni 2020
Bewertung ohne vorherige Einladung
I feel relief to hear from one of your…
I feel relief to hear from one of your staff ,explain of how you company going to help me with all my debts and credit that I owe the bank and the Cash converters.
5. April 2020
Bewertung ohne vorherige Einladung
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