Credit Counsellors Australia Bewertungen 188

TrustScore 4 von 5

4,2

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Juvy was the first person I had contact with I was very overwhelmed with my huge debt Juvy has a lovely pleasant reassuring voice She allayed my fears worries and her professional mann... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I have a change in circumstances and I decided to liaise with my creditors before the final process so I canceled my agreement. I thought I was going to be refunded at least something out of the $3170... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

It was an easy process and Juvy explained it to me in simple ways. Couldn’t be more satisfied how I got supported throughout.

Bewertet mit 5 von 5 Sternen

It’s hard to accept that you’ve let your finances spiral out of control even if it is beyond your control. I was pretty desperate by the time I called Credit Counsellors Australia & now I wish I’d don... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Schuldnerberatung
  2. Finanzberater
  3. Insolvenzdienstleister

Vom Unternehmen geschrieben

Credit Counsellors are expert providers of debt solutions, debt help and advice to improve the financial position of Australian families. Contact us today.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

188 Bewertungen

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Bewertet mit 5 von 5 Sternen

Juvy is an ANGEL sent from Heaven

Juvy was the first person I had contact with
I was very overwhelmed with my huge debt
Juvy has a lovely pleasant reassuring voice
She allayed my fears worries and her professional mannerism is way beyond my words
Juvy explained all the info I needed in plain simple terms and non of this jargon in financial lingo
I am so very glad Juvy was my first point of contact with Credit Counsellors I rang them in desperation in beginning of February
Juvy helped me find a solution without being judgemental
Juvy is an ANGEL sent from Heaven in my times of dire crisis and needs financially Thanks you Juvy for helping me immensely and holding my hand all the way
Now I can have peaceful nights of great sleep
Juvy is definitely a great Credit and Asset toCredit Counsellors
Thank you Credit Counsellors for having Juvy
Juvy is a 1- in- a Million
Take it from me
Today all got finalised
Thanks a million Juvy May God always Bless you

12. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I had a truly positive experience with…

I had a truly positive experience with this debt relief company, and I am especially grateful to Sheena Buhawe, who handled my case exceptionally well. From the very beginning, Sheena was professional, patient, and genuinely caring. She took the time to clearly explain every step of the process, answered all my questions, and made sure I felt supported and understood throughout.

What really stood out was her attention to detail and commitment to helping me find the best possible solution for my situation. She made what could have been a very stressful experience feel manageable and reassuring.

I highly recommend this company to anyone seeking debt relief, and I cannot thank Sheena Buhawe enough for her dedication, compassion, and excellent customer service. She truly went above and beyond.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️

12. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid at all costs

My application with Credit Counsellors Australia took 18 months to finalise — far longer than expected. Case managers kept changing, communication was poor, and I was left feeling anxious and powerless.

They blamed delays on issues I had already resolved early on, and the process dragged into another financial year due to their inaction — not mine. At no point did they take real accountability or offer an apology.

If you’re considering using their service, be cautious and ask detailed questions. I wouldn’t recommend CCA based on my experience.

30. Mai 2025
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Antwort von Credit Counsellors Australia

Hi Emily,
Thank you for your feedback. We’re genuinely sorry to hear that your experience left you feeling frustrated and anxious. That’s certainly not the outcome we aim for, and we acknowledge the process took longer than expected.
That said, we would like to respectfully clarify that evolving financial details, including updated tax assessments, new income information, and changes to required documentation, impacted the timeline. These updates, particularly across financial years, are mandatory under insolvency regulations and do occasionally extend lodgement timeframes, even with the best intentions.
Despite these challenges, we’re pleased that your debt agreement was successfully finalised, reducing your total unsecured debts from $73,828 to $48,431. This legally binding outcome, payable over 3 years, represents a significant saving and ensures that all future interest and penalties are frozen if adhered to, providing a structured and sustainable path out of debt.
We understand the importance of consistency and communication during times of financial stress, and we’ll continue to work on improving our service in these areas. We truly wish you all the best with your fresh financial start.
Credit Counsellors Australia

Bewertet mit 5 von 5 Sternen

Totally worth it

At first i wasn't sure what to expect and i did get a bit confused with the steps, but the team helped explain things when i asked. It took a little while to get everything sorted. But in the end im really glad i went through with it. I don't have that stress hanging over me anymore and i feel i can breath again

24. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not Happy with service received

Not Happy with service received. Still getting daily calls and texts from Credit Card Company.

7. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Hi Lee,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you're still receiving calls from one of your creditors, and we completely understand how frustrating and disruptive this must be.
Please rest assured that we’ve been actively working on your matter.
In this case, the complexity arises from the fact that the issuer of the credit card facility appears to be a different entity from the underwriter. While this isn’t uncommon, both parties are currently experiencing difficulty locating your account in their systems. This situation is unusual, and we understand how concerning it must be.
We’ve followed up with both parties and are continuing to push for a resolution.
In the meantime, you may wish to provide the creditor with verbal authorisation to deal directly with either Chris or Ellaine from our team as your authorised representatives. This may help expedite the process while we continue to work on having the Letter of Authority formally recognised and the matter resolved.
We sincerely apologise for the inconvenience and appreciate your continued patience. We remain committed to resolving this as quickly as possible and will keep you updated with any developments.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Kind regards,
Credit Counsellors Australia

Bewertet mit 1 von 5 Sternen

No refund due to cancellation

I have a change in circumstances and I decided to liaise with my creditors before the final process so I canceled my agreement. I thought I was going to be refunded at least something out of the $31700 I have paid nothing in return.I have learned my lesson the hard way causing more financial stress. Hope I will be more vigilant next time and seek further advice.

27. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Hi Gina,

Thank you for your feedback.

We’re sorry to hear that you feel disappointed, but we believe it’s important to clarify the facts surrounding your case.

Since signing up with us in January, our team worked diligently to prepare your Part IX Debt Agreement Proposal in line with the requirements set out under the Bankruptcy Act 1966. This included assessing your financial position, verifying your debts, communicating with creditors, and successfully lodging your proposal with the Australian Financial Security Authority (AFSA).

In addition to this, a comprehensive compliance voice recording was conducted with you prior to lodgement, during which all aspects of your application were discussed in detail. You confirmed your understanding of the agreement and provided your consent to proceed.

Your decision to withdraw from the process occurred after lodgement, during the voting period. As outlined in the agreement you signed, the fees are non-refundable as the services promised were completed in full.

Just to clarify, your total repayments to us amounted to $3,174.50—not $31,700 as mentioned in your review.

While we respect your choice to explore alternative options, we do not have control over a client’s change of mind. We regret that you’re dissatisfied, but we are confident that we delivered the service you engaged us for.

We wish you all the best in managing your financial situation moving forward.

Kind regards,
The Credit Counsellors Team

Bewertet mit 5 von 5 Sternen

I realised I made some bad choices and…

I realised I made some bad choices and was looking for a way to ease the struggle and I come across Credit Counsellors Australia and I spoke to Sheena and she was very helpful and made everything clear for me to understand. Even though I am at the start of the process, I already feel I have made the right choice. Now I can focus towards the future once it all gets started

9. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that Sheena was able to provide you with the clarity and guidance you needed during this pivotal time. It’s our goal to ensure every client feels supported and confident as they take steps toward a brighter financial future. Please remember that we’re here for you every step of the way. If you have any further questions or need additional assistance as you move through the process, don’t hesitate to reach out. Wishing you all the best as you focus on building toward a strong and stable future!

Bewertet mit 5 von 5 Sternen

A Beacon of Hope in Times of Financial Despair: Sheena's Exceptional Service

We faced a tough situation, and on top of that, we had two children to take care of. We felt very frustrated and helpless during that time because no one could help us. Everyone avoided the topic of “money.” Fortunately, we met Sheena from Credit Counsellors Australia.

Sheena demonstrated great patience and professionalism. She meticulously answered all my questions and gave me a clearer understanding of our complicated financial situation. Her assistance was not just professional support; it brought a ray of hope during those difficult times.

Thanks to her, we no longer had to worry about having no money each month, and we could gradually improve our financial situation. I am very grateful for her help and highly recommend her to anyone needing financial counseling services. Sheena is truly an outstanding financial advisor, her professionalism and patience are reassuring.

27. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Thank you so much for sharing your experience. We are truly honoured to have been able to support you during such a challenging time.
Sheena is indeed an exceptional professional, and it’s wonderful to hear how her patience, understanding, and guidance made a difference in your journey. We’re thrilled that you are feeling more hopeful and that your financial situation is improving. Your kind words mean a lot, and we are grateful for the trust you placed in us. We are always here for you and anyone else who may need our services.

Bewertet mit 5 von 5 Sternen

Service so far has been outstanding

Service so far has been outstanding. I was nervous about getting on top of debts that I let go as a younger adult. Life got stressful, times got challenging. Chris was more than accommodating for my matters.
Getting back to me promptly and helping me with everything I needed assistance on.

I’m about to contact my creditors and sort out the final steps to paying off my debts.

Will do a honest review in 2 years time when I’m debt free. Hopefully I’ll encounter no brick walls or credit file marks.
Fingers crossed!!

Again, thankyou so much Chris!

17. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve had a positive experience with our service and that Chris was able to support you during this challenging time. It’s great to know you’re making progress toward paying off your debts, and we’re here to help you every step of the way. We look forward to hearing from you in two years and celebrating your debt-free journey! If you have any questions or need further assistance, don’t hesitate to reach out.

Bewertet mit 1 von 5 Sternen

Becareful what your signing up for

Signed up in May 2023 after a promise of no debt agencies contacting me up until August 2024 I was still receiving calls. I was receiving letters from one of The places I owed money to and I was told to ignore the letters now I have a default on my record because of this advice. At the end of the day I signed up to This company as I thought it was consolidating my debt but was Misled into Almost signing up for bankruptcy with a part nine debt agreement. I didn’t have significant debt to go bankrupt for also now they’re telling me I will not get a refund and if they sent this document four months before hand I will be $400 richer or at least that money could’ve gone to one of The companies I owe money to. I asked the lady on a recorded line. If I pay / sign up for this will the credit default be removed from my record? She answered yes which was a lie. Having to chase this up with Afca extremely upset.

14. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Financial freedom

Years of carrying my personal loan from the bank was stressful. I felt locked in even though I paid my annual payments. After realising how the bank were actually operating I sorted help and by chance I found Australia debt councillors. My experience and help I received from Sheena was uplifting and the heavy burden on my shoulders was immediately lifted. Her response was fast and effective and after years of this financial stress I almost had forgotten what it was like to breathe again. It was like a new feeling to me. Thank you Sheena for your help and im now going to find others who are struggling with debt and think there are no answers or way out. Debts are mostly caused by no fault of our own even with the true intent of paying them. But its the struggle of trying to get out of them with high interest rates and fees. Its there that the quick sand keeps you in the same spot. I highly recommend anyone that's struggling in debt to reach out to Australia credit councillors and free yourselves.

6. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Thank you so much for your heartfelt review. We’re truly delighted to hear about your positive experience with Credit Counsellors Australia and Sheena. It’s incredibly rewarding to know that our support has made such a significant difference in your life. We understand how overwhelming debt can be, and it’s our mission to provide effective and compassionate assistance to those in need. Your recommendation means a lot to us and can help others who might be in similar situations. Thank you once again for sharing your story.

Bewertet mit 5 von 5 Sternen

At first i was very hesistant to use…

At first i was very hesistant to use credit counselors australi’s service as i dont know about them, but sheena was very helpful to explain details made it easier for me to understand. Now im using their service and still very accommodating with my queries.

8. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Thank you for choosing Credit Counsellors Australia and thank you for your 5-star stellar review, your feedback matters a lot to us. Your feedback to Sheena is very much appreciated and acknowledged. We are always happy to provide the best service possible and help you gain financial freedom. With our expertise and support, we custom tailor a solution that works best for you towards a debt-free life. We are happy to have you!

Bewertet mit 5 von 5 Sternen

Sue is extraordinary

Sue is extraordinary. When I'd encountered a series of brick walls and thought there were no options left available to me, she listened to my complex story, calmed my panic, and suggested a practical plan for moving forward. I cannot recommend this service highly enough.

1. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Your amazing feedback matters a lot to us, thank you so much for sharing. Thank you for noticing the effort of Sue, she's always on top of everything. Sue and the rest of the CCA team are knowledgeable and well trained to provide custom tailor solutions to your debt problems. Our top priority is to help you regain financial freedom and have a stress-free debt journey. We are always happy to serve!

Bewertet mit 5 von 5 Sternen

Sue was amazing

I came across this company and decided to try my luck, unsure as I had been rejected for debt help my many other companies, it was a simple form to fill out and then a lady named sue contacted me, and the process was amazing, she went above and beyond for me and helped me with my debt, and I now have a huge weight lifted from my shoulders, I can not thank sue and credit counsellors enough!!

19. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Your feedback is greatly appreciated, thank you for a stellar 5- star review. We are delighted to be part of your debt-free journey. Sue and the rest of our professional and knowledgeable team are always here to provide the best solution to your financial burden and help you manage your debt and regain financial freedom.

Bewertet mit 5 von 5 Sternen

Excellent Service

Sue was amazing. She explained the process thoroughly making it easy to understand. She was amazing. The service was fast, reliable and quick all because of Sue’s expertise and professional.

10. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Credit Counsellors Australia

Thanks for the wonderful feedback, it is greatly appreciated. Sue is one of the best counsellors of CCA, professional and knowledgeable. We are always here to help you all the way and to ensure your debt relief journey is steady and stress-free.

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