CovaU Energy Bewertungen 

Absolute hot garbage online system. Honestly it's like they're on windows 95 or something. The gas works but man paying a bill, setting up direct debit, even getting a forgot password email is like pulling nails

I was very impressed with the level of service I received from the staff at CovaU. The telephone consultant clearly explained what I needed to know. She is very knowledgeable.

Noel answered my questions with knowledge and a courteous manner. Email was also sent confirming the interaction. Wait time was also acceptable to speak to a real person.

So far I have been with CovaU for 3 months, the rates for me are excellent, currently I have cut my bill in half which is so important in the current economic climate. The customer service is excellent I contacted about clarification of the details of a bill and the questions were resolved within 10 mins. Would definitely recommend them.

These guys advertise a plan online. Allows you to sign up, then they phone to tell you it's not available and try sell you a different plan. Tell them to cancel your application and they go ahead and process it anyway.

After reading my invoice and noting I could get a better deal than the one i was currently on, I called Covau straight away and was assisted by the lovely Opalyn who helped me get a better plan for both my electricity and gas.

Always helpful! Easy to deal with

I have great experience with cove au

Top job yesterday got the credit transferred over very happy thanks a lot

I rang to disconnect my gas service as I recently sold my property and found the experience very easy and quick. Well done Covau

Dear Jeremy,

Thank you for your help and support this morning. You resolved all of my inquiries very smoothly, and I truly appreciate your assistance.

Kind regards,

I wanted to change energy plans to take advantage of a free energy window. The lady I spoke to was very knowledgeable and helpful, and I understand my new plan.

App is useless, cannot see daily charges or solar credit. No running total of bill like other electricity providers use. Emailed support, donr get back to you for days, then when they do, they tell you theres a problem with app and no idea when it will be fixed, if ever. After replying to them, now a week later have not heard back. Customer service is useless. Do not recommend

Rhitz promptly sorted out my request and saved me going through the process of again changing gas provider.

Amazing customer service

I had a very friendly and helpful interaction with the customer representative today regarding my enquiry. Her name is Grace. The staff member was lovely to deal with, professional, and genuinely helpful. I would highly recommend this provider based on the excellent customer service I received.

I had a problem with Covau not properly closing my account when I rang them on 10/7/26, notifying them that a tenant was moving into the property. However, I received an SMS from Covau on 17/8/26 re an overdue invoice. When I rang Covau on 18/8/26, I spoke to Grace who looked into the problem and we were able to resolve it (case # 00287175) with the reissue of a corrected Final Invoice, which was promptly emailed to me. Thank you.

Customer care resolved my payment issue in a prompt way

Was told that I could not pay my bills at the post office, when it states on the invoice that I can.

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