I never received any confirmation via email of my order being placed despite them taking the money from my bank. I then emailed them and received no reply. I never received my order. Do not purchase a... Mehr ansehen
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Das sagen Bewerter
I could possibly give a better review if I had actually received my order from 11th September . After a few emails sent to company to which I have had no reply is why I am leaving this so called revie... Mehr ansehen
Ordered on 7th July 2026 & paid for express delivery - finally delivered 19th July 2 years out of date items! Chased numerous times no response. AVOID at all costs - they are scamming people.
I got sent a review email from Coffee Pod Co to review my order placed on 29th January. I haven't received the order yet. When trying to contact the company, no reply to email or contact form on the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Supplier of Compatible Nespresso®, Dolce Gusto® and Lavazza® Coffee Pods for their relevant machines. Also supplier of Ground Coffee and Beans, and Coffee Accessories.
Kontaktinformationen
16 Monks Walk, SG9 9EE, Buntingford, Vereinigtes Königreich
- hello@coffeepodco.co.uk
- coffeepodco.co.uk
1,9
Mangelhaft
152 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 5 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Long delivery
I ordered and was told 48hours delivery still haven't received my pods.
I ordered a week ago
10. April 2024
Brilliant service!
I've bought pods from this company a few times now and felt I had to leave a review.
I can't fault them. Upon receiving my first order, I had a slight issue, this was dealt with very quickly. I've had no problems since whatsoever. I wouldn't order from anyone else. Great prices and super fast delivery. Coffees that I've ordered have all been lovely as have the milk pods. I've just taken delivery of another box full! Very happy to recommend!
17. April 2024
Bewertung ohne vorherige Einladung
Missing a box of drinks
Missing a box of drinks, but there is no easy way to be able to contact them.
I'm happy to change this review, although this is the first I have heard from you. Yes your email is on the shop page, but I have not been able to contact you through this. However in light of your response, I am more than happy to change my review to a 5* one.
26. März 2024
Antwort von Coffee Pod Co UK
This 1 star review isn't very fair Debbie 😞
You contacted us on Saturday via email, and we responded saying we'd get the missing box out to you ASAP.
It's been sent first thing this morning.
Our email address and phone number are all on our website and this is your 5th order with us, we haven't made any mistakes before and you've never reviewed us before.
I really don't know what more we could have done!
Antwort von Coffee Pod Co UK
I feel a 1 star review is slightly harsh here 😞
You ordered right before the Easter bank holiday and chose our standard delivery, a timeframe we advise of 3-5 working days. Yes, Royal Mail did leave your parcel at their distribution centre, for some unknown reason, but you submitted this review, and your claim for a refund from Clearpay on the same day, that day being the 5th working day. It's a shame you submitted both this review and then the claim in-between talking to us, as we had managed to get hold of your parcel and would've tried to make the situation right.
Once again very quick delivery website…
Once again very quick delivery website is so easy to use
20. März 2024
Antwort von Coffee Pod Co UK
Thank you so much Lorraine! 🥰
Antwort von Coffee Pod Co UK
Thank you Laura, very kind of you to say so! 😘
Antwort von Coffee Pod Co UK
Thanks Paul, Very Kind of you! 😆
Antwort von Coffee Pod Co UK
Aww thank you Karen 🥰
Antwort von Coffee Pod Co UK
Thank you so much Stephen! Glad you were happy 😀
The website is amazing so easy to use
The website is amazing so easy to use
Easy to find things just choose the brand you are looking for and go from there
7. Februar 2024
Antwort von Coffee Pod Co UK
Thank you so much Lorraine, my partner sorts that so he'll be delighted to hear you like it!! 😁
Not good customer service
Ordered some pods when arrived milky way pods were 6 months out of date, dated 26 June 2023. I sent an email to them to tell them about this and sent photographic proof. But I have never had a reply. Any business knows that customer service is key. Very poor.
20. Januar 2024
Antwort von Coffee Pod Co UK
Hi Luke,
Apologies but we've had no email from you? If you could email us at hello@coffeepodco.co.uk, we'd be keen to sort this out.
Evie
Great service quick and easy
7. Januar 2024
Antwort von Coffee Pod Co UK
Thank you for your kind review 🙂
Overall experience...great.
Quick delivery. Came in one piece. Overall experience...Great.
18. Dezember 2023
Quick despatch and as described only…
Quick despatch and as described only let down by Royal Snail Mail lying about an attempted delivery ( no card left) and delaying the delivery by another 48hours SAT and Sun.
29. November 2023
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